Own customer experience end-to-end, acting as the bridge between customers and internal teams.
Triage and resolve support tickets, escalating to engineering with complete reproduction cases.
Build and maintain knowledge bases, runbooks, and customer-facing documentation to improve self-service.
Haast is an enterprise-grade AI platform transforming compliance into a smooth, intelligent process. We help legal, compliance, and marketing teams achieve up to 80% faster reviews with a 4x productivity boost. Our team is expanding fast, and we value bold ideas and diverse perspectives.
Lead and develop a customer service team, setting performance expectations and conducting regular coaching and reviews.
Oversee daily operations, monitor KPIs such as CSAT and resolution time, and drive process improvements.
Collaborate with cross-functional teams to resolve issues and enhance the overall customer experience.
Fresh Prints is a custom apparel company that provides high-quality products and services. They have a fast-paced, customer-focused culture with a distributed team, emphasizing collaboration and data-driven decision-making.
Review escalated EPC complaints from billing subservicer, CX, or Finance Operations, conducting investigations and recommending resolutions.
Collaborate with CX, CAT, and Accounting to bring complaints to resolution and ensure positive customer experiences.
Flag EPC and sales rep patterns, make process improvements, and perform ad hoc data analysis.
Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.
Check Point Infinity External Risk Management, also known as Cyberint, continuously reduces external cyber risk with a unified solution. We are a team focused on managing and mitigating external cyber threats for customers.
Own the full client experience with direct audit authority over Client Success Managers.
Run client check-in calls, exit interviews, and design loyalty and referral programs.
Report findings straight to the CEO and act on your own judgment within clear protocols.
Yokly is a company focused on client experience from handover through the life of the account. The company has a small, empowered team with direct access to the CEO, emphasizing autonomy and real authority.
Provide accurate and timely customer support across channels while adhering to SLAs and identifying process improvements.
Execute daily operational workflows with precision, proactively flagging inefficiencies and suggesting solutions.
Conduct due diligence on listing applications and maintain positive relationships with customers and partners.
CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014 and serving over 300 million page views across 100+ countries. The company offers remote freelance roles with a customer-centric culture focused on crypto education and operational excellence.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
Obtain and upload before-and-after photos for junk removal jobs via Odoo.
Update job details, completion statuses, and supporting documentation in Docket and internal systems.
The company is a fast-growing waste and recycling management firm based in Michigan, serving major clients like Walmart and Costco. They have been operating for over six years and are expanding their operations support team.
Process new account openings and maintain client accounts with major custodians like Charles Schwab, Fidelity, and Raymond James.
Handle money movements, documentation review, and communication with advisors and internal teams.
Work with investment performance reporting platforms such as Black Diamond and Orion.
The client is an established outsourcing company providing operational support to Registered Investment Advisors (RIAs) and financial planning firms across the US. They work behind the scenes to deliver high-quality, efficient back-office services that allow advisors to focus on their clients.
Master publisher concepts, workflows, and requirements to stay current with a rapidly evolving product.
Investigate, escalate, and resolve diverse client issues across the Yext Publisher Network.
Act as a client-facing representative, guiding clients through challenging issues with professionalism and active listening.
Yext is an enterprise agentic marketing platform that helps brands manage visibility across AI and traditional search. It serves thousands of brands and digital marketing partners globally, fostering a culture of collaboration and results-driven innovation.