Remote Customer service Jobs • US

As a Customer Support Representative at Pirate Ship, you'll teach customers how to best use our platform to save money. You'll be working collaboratively on a flexible schedule and answering customer inquiries via rapid-fire live chat; friendliness and empathy will be crucial. Embrace change in a remote environment, connecting with crewmates daily via chat, voice, and video. Share your expertise to enhance the company culture and make our competitors walk the plank.

The Client Services Manager leads the cross-functional client team and provides service to clients, acting as an internal and external liaison. This involves understanding client needs, identifying solutions, managing operational implementation, and coordinating meetings to ensure objectives are met and issues are resolved.

Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.

As the eyes and ears for our team, you'll field customer inquiries and find innovative ways to respond in a collaborative environment. You will interact with diverse individuals daily. As you grow, you'll discover unlimited potential. Your responsibilities include using decision-making skills to resolve issues and address consumer concerns while following company guidelines, resolving complex consumer issues, assisting with billing questions, and providing policy change support.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. This position will be based in the Bristol, TN area. Hires must reside within a 50-mile radius of Bristol, TN.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate, and track all call related information for auditing and reporting purposes.

This role involves high-volume outbound calls to engage members and promote the benefits of health evaluations. The coordinator will communicate clearly, answer questions, and professionally navigate objections. Sales experience preferred due to persuasive communication and appointment scheduling responsibilities.

Serve as a vital bridge between patients, clinicians, and internal teams in a fast-paced, digital-first environment. Manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. Requires agility, empathy, and technical fluency, demonstrating sound judgment and professionalism when addressing patient feedback, complaints, or grievances.

As a Customer Service Representative, you will field customer inquiries and find innovative ways to respond. You will connect with customers via phone/email/chat/social media to resolve their questions or concerns and de-escalate any issues. The role requires strong communication, listening, and problem-solving skills.

Respond to member/customer requests for emergency road service in a call center environment, providing basic information and communicating with service providers. You can make a difference by helping our members during stressful situations by providing superior customer service, responding to a high volume of requests, and analyzing member accounts to determine beneficial products and services.