Maintain client satisfaction and expand employer services within assigned territory through retention, growth, and new business leads.
Drive sales and provide superior customer experience, interacting with Business Unit Leaders, VP, and C-level contacts.
Consult with clients to construct solutions, grow portfolio through cross-sell/upsell, and negotiate contract renewals.
Experian is a global data and technology company powering opportunities for people and businesses worldwide, operating across markets from financial services to healthcare and insurance. With a team of 25,200 people in 32 countries, Experian fosters an inclusive, people-first culture that has earned it recognition as one of the World's Best Workplaces.
Help maintain accurate customer and sales data using Salesforce and assist with day-to-day operations.
Support Account Managers by managing tasks, responding to chat inquiries, and completing vendor forms.
Improve data quality through cleanup, documentation, and process improvement efforts.
Patch My PC improves lives by providing enterprise solutions for IT and security teams to automate third-party patching. The fully remote crew of 150 supports over 10,000 customers and 30 million devices with a culture driven by core values of improving lives.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Act as a primary point of contact for client inquiries via email and phone, handling professional correspondence with speed and clarity.
Manage daily account intake processes, including data validation and strict accuracy checks to ensure compliance.
Support front-line collections by handling settlement offers, account instructions, and maintaining data integrity across systems.
Sentry Credit, a wholly owned subsidiary of TrueAccord, combines machine learning with a human-based approach to transform debt resolution and financial health. With over 30 years of legacy and a world-class team, they serve millions of consumers annually.
Provide member-centered support by answering inbound calls and chats with empathy and clarity.
Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
Own issues end-to-end using established workflows and document interactions accurately.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Serve as the primary point of contact for patient inquiries on billing, payment options, and financial assistance programs.
Process payments, set up payment plans, and guide patients through financial assistance applications with empathy.
Maintain confidentiality, compliance, and accurate documentation while collaborating across teams to support patient experience goals.
Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that empowers women. The team is interdisciplinary and mission-driven, committed to transforming women's health through compassionate, individualized care.
Oversee Outlook Investor Services inboxes, respond to routine client inquiries, and handle ad-hoc requests efficiently.
Post fund and investor-level documents to the investor portal while coordinating with other departments for approvals and upcoming posts.
Manage investor expectations by communicating timelines for deliverables and ensuring smooth delivery of capital call and distribution notices.
IQ-EQ is a leading Investor Services group offering end-to-end administration, accounting, reporting, regulatory, and compliance services for the investment sector worldwide. They employ over 6,500 people across 24 jurisdictions and are driven by a purpose to power people and possibilities.
Lead virtual onboarding sessions and product trainings for new customers
Serve as primary point of contact for support tickets, troubleshooting, and technical questions
Partner closely with Account Management to ensure customers achieve full healthy status after onboarding
Carrot is a next-generation visual diagnostics platform that delivers clinically validated perimetry and functional vision testing without the limitations of legacy equipment. They are a growing company focused on transforming eye care diagnostics with portable exams that improve efficiency, accuracy, and patient comfort.