Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Monitor customer adoption health and implement plans to ensure all customers are wildly successful with Illumio's platform.
Build strategic roadmaps for customers and drive adoption, renewals, and expansion to achieve value-based outcomes.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Provide accurate, real-time consecutive and/or simultaneous interpretation during phone sessions between English and Spanish speaking parties.
Translate written documents and maintain strict confidentiality of all client information.
Interpret in a neutral, professional, and trauma-informed manner, conveying tone and cultural context accurately.
Unique Interpreters, LLC provides remote interpretation and translation services for sensitive, trauma-informed conversations. The company focuses on flexible, part-time contract work for experienced interpreters.
Serve as the customer's primary point of accountability from contract signing through the entire relationship, managing a portfolio of enterprise accounts.
Lead data connector builds, platform configuration, and cross-functional coordination to ensure on-time delivery and adoption.
Drive value realization through regular touchpoints, Quarterly Business Reviews, and proactive risk management to maintain account health.
Arcadia is a healthcare technology company that transforms complex, diverse data into a unified platform to help organizations deliver better care, boost revenue, and lower costs. The company is a fast-growing market leader in population health management software, recognized by industry analysts like KLAS and Forrester, and offers a dynamic, mission-driven culture.
Maximize reimbursement by collecting outstanding balances from insurance companies through claim follow-up and appeals.
Resolve aged claims via payer portals and outbound calls, escalating for reconsideration and up to three levels of appeals.
Identify denial trends and collaborate cross-functionally to improve upstream processes and prevent future denials.
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. The company partners with healthcare providers and biopharma organizations to improve patient outcomes through molecular diagnostics and digital health solutions.
Drive operational excellence and process optimization across insurance operations using data and customer insights.
Lead cross-functional partnerships with Product, Engineering, Compliance, and CX teams to triage and resolve technical issues.
Manage and mentor a high-performing team while ensuring audit readiness and regulatory compliance.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. They are dedicated to building a diverse, inclusive and authentic workplace.
Act as the primary liaison between Customer Success & Support and BizApps/ePMO to translate business needs into system requirements.
Own and maintain the capabilities roadmap for Customer Success, Renewals, and Support, prioritizing automation and AI initiatives.
Drive process improvements through workflow automation, conversational AI, and self-service innovations to enhance efficiency.
KnowBe4 is a cybersecurity company that provides security awareness training and AI-powered defense platforms. It serves over 70,000 organizations globally and fosters a modern, high-tech, and fun work environment.
Respond to guest inquiries about room reservations, availability, pricing, and special offers.
Assist in resolving guest challenges and ensure follow-through to exceed expectations.
Work closely with team members and other departments to ensure accurate billing and financial transactions.
The Dunlin is a boutique luxury retreat on Johns Island, South Carolina, offering 72 cottage-style rooms and a destination spa. It is part of Auberge Collection, a portfolio of 30 hotels, resorts, and residences.
Demonstrate self-motivation and use advanced probing and negotiation skills to resolve customer delinquency.
Treat customers with respect and sensitivity in difficult situations while ensuring compliance with applicable laws.
Focus on key performance indicators to drive collection efficiency and achieve monthly targets.
Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers approve more customers for flexible payment options. The 175-person team spans NYC, Wilmington, and remote talent globally, fostering a culture of collaboration, innovation, and support, recognized by Built In and Forbes.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Handle inbound cancellation and outbound lapse-recovery calls.
Provide empathetic, consultative support in English and Spanish.
Meet retention KPIs and maintain accurate records.
The hiring company is a life insurance provider focused on helping policyholders maintain valuable coverage. It fosters a customer-centric culture in a fast-paced, remote-friendly call center environment.