Remote Customer service Jobs · US

As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.

Make a real difference in people’s home-buying journey—right from your own home. This hourly 1099 role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!

As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the Commercial and Scale segments, balancing people leadership, strategic direction, and hands-on customer impact. You will lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals, and act as a player-coach managing priority accounts and joining key customer conversations.

Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance. You will support onboarding activities for new customers, monitor incoming communication, triage and route issues, and answer technical questions ensuring timely updates, clarity, and alignment on next steps. You will also address customer's technical questions about incidents or threats are fully addressed.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask and ensures users can get the most value from the platform. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work, and basic building blocks of customers use data. The role is perfect for strong team players that want to have impact across the company and with customers.

Assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way. You will assist clients in researching, planning, and booking cruises, hotels, and vacation packages. Provide personalized recommendations based on clients’ preferences and budgets. Work closely with top travel suppliers to secure exclusive deals and promotions. Stay informed on industry trends, travel policies, and supplier offers.

As a Customer Success Manager at Steer, you'll serve as a trusted advisor, build relationships, drive product adoption, and empower customers. You'll be a subject-matter expert on the Steer platform, providing consultation and inspiration. This role involves collaboration, taking on challenges at a growing startup, and driving value for customers.

This role provides exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.

The Service Delivery Manager helps bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services, and will also support clients utilizing the Evive personalization platform, helping drive engagement through customized, data-driven communications that enhance benefit awareness and utilization.

A visionary Vice President of Customer Success is needed to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions.