In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
As a Quality Specialist, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our CS Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies.
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You'll be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings and assist members with benefits and insurance information.
Manage a portfolio of 60-75 existing customer accounts; work with end-users on implementation, onboarding, product adoption, and renewals; review customer metrics for product adoption, client satisfaction, and goals; develop advanced knowledge of the customer, product, and industry; contribute to internal projects; work with product and engineering teams to create new product features.
Lead relationships with key customer stakeholders and develop governance models for large enterprise accounts. Create customized success plans and partner with Sales to contribute to account plans and support customer success initiatives. Handle light commercial responsibilities, assist in identifying Upsell and Next-Sell opportunities, and lead cross-functional teams to optimize customer success and business outcomes.
Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.
As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.
Focused on providing support for clients who are considering cancelling their service with National Debt Relief, this position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. The team drives retention and service by exemplifying core values to ensure clients receive the best possible experience. The position involves retaining clients seeking to cancel via calls, email, and online sources.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. This position allows you to earn an incredible living without sacrificing your family life.
The Fan Happiness Associate I Bi-lingual delivers direct support to Gametime’s customers in both English and Spanish, ensuring a seamless and enjoyable purchase experience. This role prioritizes quick and efficient fan interactions through voice, chat, SMS, and email. The ideal candidate will demonstrate exceptional communication skills and have a proactive problem-solving approach.