As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a remote Customer Service Rep – Healthcare, you’ll provide inbound customer support using a call flow guide, help customers resolve basic technical issues, and document information in databases.
You will play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. You will resolve member concerns while ensuring requests are processed accurately and on time. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities.
Clipboard Health is seeking customer-focused individuals to join their team as B2B Support Specialists, providing frontline support to their workplace customers. This voice-based role involves proactively solving client issues, preventing churn, and ensuring a seamless customer experience by resolving shift, payment, and platform-related issues in real time across voice and email.
The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.
Be a key part of Archive's front line as a Customer Experience Specialist, the human connection between their customers and their experience with branded resale. You’ll resolve issues with empathy and accuracy, ensure timely responses, and help deliver the high standard of service that turns one-time buyers into loyal advocates.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace.
A full-time Virtual Assistant is needed to join the team, in a customer facing position, providing multi-channel technical support for GPS Tracking hardware and software services. Diagnose and resolve issues related to GPS device connectivity , activation, geo-fencing, and IoT application errors. Process new subscriptions, cancellations, billing disputes, and account updates using Freshdesk CRM.
As a Residential Support Representative, you are a crucial part of the Allegion team. You will drive consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service and accurately addressing all customer inquiries in a professional and courteous manner.