Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily, and they have about 350 employees with offices in the US, UK, New Zealand, Japan, and Romania. Their culture is driven by innovation, high standards, teamwork, and growth.
Support the onboarding of new home care agencies and other partners by assisting with workflow setup and training coordination.
Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
Monitor and track partner performance metrics including referral response times and caregiver feedback.
Ceresti Health empowers family caregivers through its innovative Caregiver-Enabled Dementia Program. They leverage technology, AI, data, and personalized coaching to improve health outcomes and reduce hospitalizations. They value creativity, accountability, and impact, fostering a collaborative work environment.
Act as main liaison between client and data services execution team, offering frequent project status updates to all stakeholders
Oversee increasingly complex data conversion projects, often involving multiple source systems
Conduct customer training in preparation for data migration tasks
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and they foster a culture built on values that make them indispensable to each other.
Provide expert guidance and personalized support to parents.
Address client inquiries about course offerings and teaching methods effectively.
Meet enrollment targets and improve resource conversion rates.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company that provides K-12 extra-curricular learning services through science and technology. They aim to foster critical thinking and logic skills through innovative teaching techniques, serving over 6 million students weekly.
Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.
Accurately coordinate, schedule and complete registration for ambulatory outpatient visits.
Collect patient demographic and insurance information, verifying and communicating liabilities.
Explain patient preparation requirements and coordinate with clinical departments regarding protocols.
Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. They provide inclusive, ethical workplaces where their highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
Above Lending is a next-generation financial services company providing simple and transparent products aimed at helping clients achieve their personal finance goals. They are committed to making credit more affordable and accessible with competitive rates and personalized support.
Provide concierge level service to riders/customers.
Assist riders with general product questions; answer calls, chats, and emails.
Build and maintain relationships with riders; solve problems and answer questions about orders.
CSC Generation's family of brands is focused on providing high-quality products. They are committed to equal employment opportunities and reasonable accommodations for individuals with disabilities.