Litify is looking for a Customer Success Manager to join our team, and you might be the right person! As a CSM you will monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal. This position will be remote, with occasional travel to client sites and our NY headquarters.
As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling—and is ideal for someone who thrives in dynamic, fast-evolving environments.
As the Websites Lead, you’ll work directly with clients to build websites using WeTravel’s tools, templates, and partner services, turning client visions into functioning websites that help drive trip bookings and growth. This role involves partnering with Sales, Account Management, and Product teams, managing timelines, and refining templates to scale WeTravel’s website service.
As a Client Onboarding Consultant, you will execute and manage the set up of clients, users, products and payers based off contract, SOW and STI. You will be accountable for the entire client set up, collection of required documentation, clear documentation of status of process, meeting the expected timeline without delaying implementation and ongoing client success, raising any concerns with scope and deliverables to management.
As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.
As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock.
The Member Care team supports members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. As a startup, there are opportunities to work alongside a dynamic team that is disrupting the healthcare industry and making a positive impact on members' lives.
Seeking a dynamic Account Manager - Benefits to manage key client relationships, develop strategic account plans, and ensure exceptional customer satisfaction while driving business growth. The role involves managing annual benefit renewal activities, liaising with benefit carriers, and communicating industry changes to clients.
The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.