Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Lead day-to-day project management for partner implementations, tracking milestones, dependencies, and open items.
Prepare polished partner-facing materials including project plans, presentations, and decision logs.
Coordinate cross-functionally with clinical, operations, finance, legal, and provider operations teams.
Chamber Cardio is rebuilding the cardiology system by partnering with independent cardiologists to improve outcomes through technology and operational tools. As a growing startup, they value low ego, empathy, courage, ownership, and grit.
Conduct outbound calls to educate seniors on in-home care benefits and schedule visits through empathetic, trust-building conversations.
Analyze call outcomes to identify patterns and drivers of success, providing feedback to refine outreach strategies.
Collaborate with leadership and analytics teams to develop scalable best practices for member engagement.
WellBe Senior Medical is a healthcare organization focused on providing in-home medical care for seniors. They are launching a High-Performance Outreach Analytics & Engagement Lab to reinvent how seniors are engaged and scheduled for visits, with a mission-driven culture emphasizing innovation and patient-centered care.
Provide on-site and on-demand education on reimbursement challenges and support services for physician offices.
Educate on benefit investigation, prior authorization, Medicare and Commercial coverage, and patient communication streams.
Collaborate with internal hub support and case managers to ensure customer needs are met and track activities in CRM.
McKesson is a Fortune 10 healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. It fosters a culture where employees can grow, make an impact, and thrive as they shape the future of health.
Plan and book clients' cruises, including accommodations, excursions, and transportation.
Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
Address customer inquiries, offer recommendations, and resolve any issues during the booking process.
We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. Our team is award-winning and supportive, offering opportunities for professional growth.
Own enterprise-level strategic engagements with Outreach's most strategic customers.
Define and scale TAM engagement models, frameworks, and best practices.
Influence long-term product direction and operational strategy as the voice of the customer.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises and fosters a diverse and inclusive culture with employee resource groups.
Handle identity verification (IDV) and identity account recovery (IDAR) for external users of FSA IAM systems.
Monitor and respond to support mailboxes, process identity documents, and update case notes in the PAS Admin Tool.
Manage data related to user identities, support fraud analysis, and maintain accurate records for reporting.
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. As an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL, they emphasize a supportive culture and veteran hiring.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.