Serve as host/contributor for The Local: Phoenix, blending essential and delightful info to connect readers to community and news.
Curate and create content, including original reporting, Q&As, data stories, and social media engagement.
Build relationships with readers and local partners, and experiment with formats to maximize impact.
The New York Times is a global media organization dedicated to independent journalism and helping people understand the world. With a world-renowned newsroom and a focus on digital innovation, it embraces a diverse workforce and values quality reporting.
Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast, and monitor account health to catch churn risk early.
Build content and engagement strategies tied to customer goals, run regular business reviews, and identify expansion opportunities.
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.
Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Serve as primary point of contact for support escalations and critical situations.
Lead regular service reviews and operational discussions to ensure alignment on priorities.
Develop trusted relationships with customer stakeholders and advocate for customer needs.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.
Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients, driving satisfaction and growth.
Develop client strategies that maximize platform adoption and commercial outcomes using analytics.
Champion customer needs internally and influence the Ostro product roadmap while managing complex projects.
Veeva Systems is a mission-driven cloud pioneer helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue and are legally bound as a public benefit corporation to balance customer, employee, society, and investor interests.