The Head of Customer Support will develop and optimize processes that ensure the best customer support and strategy as Vetcove scales. This role ensures the CX teams success in providing an incredible first impression during onboarding, and a delightful day-to-day experience for every user and partner moving forward.

Serve as first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone in a prompt, courteous, and professional manner. Maintain knowledge of company policies/procedures, recent laws and regulations, and related computer systems.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively.

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

Deliver customer support in a FinTech-related service, handling client inquiries through e-mail and Japanese chat. Responsibilities include administrative tasks like customer registration and maintaining communication records, crafting detailed responses, processing requests, identifying issues, working with trading platforms, transcribing Japanese names, and collaborating with internal teams.

The Instructure Technical Support group provides technical assistance to end-users of Canvas, its cutting-edge LMS software, supporting learning management systems administrators and corporate users. This role involves troubleshooting and providing technical support via phone, web-based tools, and e-mail, as well as acting as a liaison between customers and Tier 2 Support during problem escalations, assisting clients from issue initiation through resolution or escalation.

Provide day-to-day customer service support and contribute to business growth by managing customers, while also providing comprehensive sales support for internal and external sales teams through customer interactions, product information, order management, and ongoing training.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

Wolfe, LLC is seeking a highly motivated, customer-focused Customer Support Representative to join our growing team. This position is ideal for individuals who thrive in fast-paced environments, are solution-oriented, and can provide exceptional service to a diverse clientele. Fluency in both English and Spanish is strongly preferred to better serve our customer base.

We're seeking a dedicated and customer-oriented agent. You will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support. The ideal candidate will have strong communication skills and the ability to provide clear and concise information to clients.