The Customer Success Manager (CSM) manages projects and activities, with the goal of building channel partner and client productivity. CSMs drive customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM collaborates cross-functionally to bring the partner voice to product strategy.

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers, fielding inbound calls and assisting customers with roadside assistance and setting up rentals.

As a Member Advocate, you'll answer questions regarding pharmacy benefits, establish and maintain relationships with members, and provide information and solve issues to influence a positive customer experience. You will be the first point of contact and must convey a sense of care and expertise in our services.

The role involves helping prospective guests learn about expedition travel, assisting past guests in planning their next adventure, and helping booked guests prepare for their trip. Expedition Specialists provide exceptional service and effectively close sales, reinforcing sales through follow up and communication. This position requires excellent communication and customer service skills in a fast-paced environment.

The Telephonic Intake Representative handles inbound calls and ensures a smooth, accurate process for reporting a disability claim. You'll promptly take inbound calls, accurately identify employee eligibility information, and post new claims in the administrative system. The role also involves follow-up, answering questions, and maintaining claim data.

The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services. Oversees daily operations, maintains training goals, creates SOPs, reviews program metrics, and manages team members. The role requires strong communication and problem-solving skills.

Responsible for developing client, broker, and vendor relationships through outstanding and responsive service. Represents Luminare Health products and services, manages reporting, plan operations and problem resolution. Works to retain their assigned book of business and identifying opportunities for growth.

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.

As a Customer Support Advisor, you'll work within 1st tier support, collaborating with Technical Product Specialists, Customer Experience, and R&D. Your responsibilities include replying to customer inquiries, identifying product issues, logging feature requests, and providing outstanding service via phone, email, and chat.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.