Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Manage a caseload of post-payment Workers' Compensation bills, including disputes and negotiations.
Conduct proactive outreach to medical providers to resolve disputes and negotiate reductions.
Ensure compliance with state-specific regulations and maintain productivity standards.
Reliant Health Partners is an innovative medical claims repricing service provider that helps employers achieve maximum health plan savings with tailored services. The company values diversity and inclusion, fostering a collaborative environment as an equal opportunity employer.
Provide exceptional customer support via phone and email for Skylight's digital photo frames, troubleshooting issues and ensuring customer satisfaction.
Identify customer needs, build trust, and maintain sustainable relationships through open and interactive communication.
Handle complaints, escalate priority issues, and follow up to ensure resolution while meeting KPIs.
Frontier is a New York-based, fully-remote company that helps businesses build full-time, cross-functional teams abroad. We are a 150-person team with most of our members in India and the Philippines, and we pride ourselves on hiring the smartest people to match them with the best companies.
Serve as primary liaison between partners and internal teams, providing guidance on merchant onboarding and account activation.
Coordinate with underwriting teams to facilitate merchant application approvals and resolve issues.
Manage a portfolio of partners, conduct proactive outreach, and identify growth opportunities to drive partner success.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. The company fosters a remote-first culture with core values of kindness, alignment, and raising the bar, and is committed to diversity and inclusion.
Manage end-to-end order fulfillment, ensuring accuracy in pricing, items, and delivery requirements.
Maintain retailer compliance by adhering to customer-specific order and packaging guidelines.
Serve as primary operational contact for retail customers, providing support on orders, inventory, and claims.
Liquid Death is a beverage company offering low-calorie drinks like water, iced tea, and energy drinks. They aim to be the funniest beverage brand and promote health and sustainability.
Provide frontline support to brand and retail partners across digital and voice channels.
Manage order workflows and account-level changes, coordinating with Operations, Sales, and Finance.
Meet individual KPI targets and contribute to process improvements and knowledge base.
Nabis is the #1 licensed cannabis wholesale platform, supplying $1B+ worth of cannabis products annually. Backed by Y Combinator, we are rapidly expanding and have a structured, collaborative team culture.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Manage the client lifecycle across enterprise accounts to ensure retention and reduce churn.
Partner with clients and internal teams to drive value realization and quantify ROI.
Act as a business success expert, guiding clients on marketing best practices and program optimization.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content. Founded in 2005, the company is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia, and is recognized as a Great Place to Work in multiple countries.
Respond to sales leads and inquiries, guiding customers through the car-buying process with honesty and transparency.
Leverage CarMax's inventory to recommend vehicles and assist with online sales, appraisals, financing, and delivery scheduling.
Achieve individual sales targets while providing exceptional customer service and ensuring a seamless transition from online to in-store.
CarMax is the nation's largest retailer of used cars, disrupting the auto industry with honest and transparent car-buying. With over 30,000 associates and 250 locations, it is recognized as a Fortune 100 Best Company to Work For, fostering a culture of innovation and community.
Support core service delivery and provide daily customer support via Freshdesk.
Work closely with local sales team and other departments to drive customer satisfaction.
Conduct training sessions to help customers maximize service usage.
Brandbank provides digital product content solutions for brands and retailers globally. It is part of NIQ, a consumer intelligence company with operations in over 100 markets, and fosters a diverse, relaxed team culture.