Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Assist clients in selecting and booking hotel accommodations, providing accurate info on amenities, pricing, and availability.
Respond promptly and professionally to client inquiries via phone, email, or online chat, maintaining detailed records.
Collaborate with team members, stay updated on hotel offerings and travel trends, and attend virtual training sessions.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to excellent customer service and helping travelers create unforgettable experiences worldwide.
Assist clients and broker partners as first point of contact on service needs and issues.
Handle brokerage questions across account services, trading, transfers, funding, and operations.
Support ad hoc projects and operational initiatives as assigned by management.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. With a team of 380+ globally distributed members, they are backed by top-tier investors and serve hundreds of financial institutions across 40 countries.
Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
Contribute to knowledge bases and provide feedback to improve support processes.
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.
Handle inbound calls, emails, and chats to address customer questions and concerns on products and services.
Manage large volumes of inbound calls while maintaining composure and accuracy.
Identify upsell and cross-sell opportunities and actively work to ensure customer satisfaction.
We provide outsourced customer service solutions for clients like J.W. Pepper, the largest US sheet music retailer. We value diversity and are committed to cultivating a professional, diverse workforce of all backgrounds.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations based on clients’ preferences and budgets.
Handle client inquiries, modifications, and cancellations in a professional and timely manner.
We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience, specializing in cruises, hotels, vacation homes, and all-inclusive resorts. We offer a flexible remote work environment and ongoing training opportunities.
Assist clients with booking and managing hotel reservations from home.
Provide details on amenities, pricing, and availability.
Communicate professionally via phone, email, and messaging.
This company provides travel booking services, helping clients book and manage hotel accommodations from a remote setting. The team is supportive and offers flexible work arrangements, emphasizing a culture of collaboration and performance-based growth.
Assist with campaign strategy and operations to advance civil liberties and civil rights at federal, state, and local levels.
Coordinate with other teams and assist with research projects, strategic planning, and coalition calls.
Support meeting scheduling, note-taking, and execution of campaigns aligned with ACLU's mission and values.
The ACLU defends individual rights and liberties guaranteed by the Constitution and laws of the United States, tackling issues like mass incarceration, LGBTQ+ equality, and privacy protections. It harnesses the political power of over 8 million members and supporters, with affiliates in every state.
Serve as trusted advisor to enterprise fintech clients, driving product adoption and satisfaction.
Lead onboarding, implementation, and training for mid-market accounts up to $250K ARR.
Monitor customer metrics, conduct business reviews, and partner with Sales on renewals.
Truv is a financial data API platform for payroll account access, powering income verification and direct deposit switching. Backed by $30M from top VCs, the company is led by industry veterans from Apple and Carta, fostering a customer-centric culture.