Conduct 360° analyses with autonomy and empathy in appeal and fraud suspicion cases, deciding on account blocking or unblocking.
Investigate false eligibilities, illegal plan resale, impersonation, account takeover, and check-in validations.
Use CRM tools (Zendesk, Darwin) and data platforms (Metabase, spreadsheets) for detailed evidence analysis and operational insights.
Wellhub is a corporate wellness platform that connects employees worldwide to top partners in exercise, mindfulness, therapy, nutrition, and sleep. With offices in New York and teams across Europe, North America, and South America, they foster a culture of well-being, collaboration, and diverse perspectives.
Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Lead and develop a team of seven Data Specialists, coaching them on customer-facing skills and ensuring high-quality data delivery for enterprise clients.
Own strategic initiatives to improve team efficiency, including integrating AI into workflows, and drive day-to-day operations and capacity management.
Foster cross-functional collaboration with Sustainability Advisory, Customer Success, and Project Management while building an inclusive culture in the Mexico City office.
Watershed is the enterprise sustainability platform for companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens. They are a mission-oriented startup with a growing team across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, and remote team members across the US and Europe.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Lead customer success operations including rebate and chargeback processing with accuracy and compliance.
Oversee service-level agreements and resolve complex customer and vendor inquiries.
Drive process improvements and cross-functional collaboration to enhance operational efficiency.
This partner company provides customer success operations, managing rebates and chargebacks for clients. It offers a remote, inclusive culture with a focus on innovation, integrity, and continuous learning.
Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.
This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.
Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions.
Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals.
Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell.
Zscaler accelerates digital transformation to ensure customers are agile, efficient, resilient, and secure. They leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, and build high-performing teams focused on customer obsession, collaboration, and accountability.
Lead a team of Research Advisors, ensuring high utilization and delivering exceptional client service.
Manage and mentor team members on project delivery, retention, and growth.
Track team metrics like utilization and CSAT, and participate in hiring interviews.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech to understand users deeply. They are a recognized leader with a diverse, inclusive team that prioritizes learning and sharing.
Conduct on-site and virtual assessments of client operations and safety programs to identify risks and opportunities for improvement.
Analyze claims data, OSHA records, and loss trends to help clients reduce losses and improve safety outcomes.
Build strong client relationships and support client retention, growth, and overall program success.
Leavitt Risk Advisory helps businesses reduce risk and build safer workplaces by partnering with commercial clients to improve risk management strategies. The team works closely with business owners, executives, and insurance professionals to identify risks and develop practical solutions.