Monitor client inventory in Machinify and client systems, perform requirements gathering, and implement processes to resolve client issues.
Enter, track, and follow up on tickets to ensure timely resolution for client production issues and support internal Operations teams through regular meetings.
Support client invoicing and reconciliation processes, generate client reporting, and act as a liaison between clients and internal IT/Operations teams.
Machinify is a healthcare intelligence company that specializes in AI-powered solutions for payment integrity and cost management across the healthcare payment continuum. The company is a digital-first organization with a culture that empowers employees to do their best work in a flexible and trusting environment.
Deliver and analyze hourly, daily, weekly, and month-to-date reports, ensuring accuracy and identifying forecast deviations.
Monitor real-time staffing levels, manage intraday schedules, and initiate overtime or activity changes to meet workforce requirements.
Process real-time segment entry requests, manage agent activities with exception codes, and communicate system downtime to all stakeholders.
Qualfon provides business process outsourcing (BPO) services to help companies grow. It is a mission-driven company focused on its people, employees, and culture.
Develop understanding of customer needs to design and improve the end-to-end customer experience.
Support CX change readiness for new features by mapping requirements and managing timelines.
Analyze customer feedback and drive cross-functional improvements to enhance satisfaction metrics.
Headway is building a new mental healthcare system focused on improving insurance access for therapy, serving over 70,000 providers and 1 million patients. The Series D company has raised $325M+ and is backed by prominent investors, fostering a diverse and inclusive team culture dedicated to meaningful work.
Own end-to-end community platform management, including Slack environments, channel structure, onboarding, moderation, and engagement strategy.
Design and execute community programming with quarterly themes and monthly initiatives to drive retention and participation.
Build AI-powered systems to scale operations, including automated summaries, sentiment tracking, and member engagement insights.
The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. It operates within a high-performance, EOS-driven environment, emphasizing ownership, speed, and measurable impact, built for high performers in fast-paced, high-accountability settings.
Manage the project lifecycle for financial institution partners, from initial implementation to product enhancements, ensuring exceptional experiences.
Proactively handle the partner support ticketing queue and collaborate with marketing and product teams on support requests, content changes, and sales collateral.
Assist partners with data analysis, CRM maintenance, and marketing campaign execution to drive adoption and measure success metrics and KPIs.
SavvyMoney is a leading fintech company that provides integrated credit score and personal finance solutions to over 1,600 bank and credit union partners nationwide. It is a recognized top workplace in the San Francisco Bay Area with a fast-growing, team-oriented culture that values creativity and practical solutions.
Serve as the primary point of contact for client account management, building trusted advisor relationships and leading escalation resolutions.
Analyze account metrics, forecast performance, and develop post-launch business strategies to drive client retention, growth, and contract renewals.
Collaborate with internal teams to advocate for client needs, present solutions, and utilize CRM tools and AI to deliver best-in-class support and identify upsell opportunities.
DailyPay is a worktech company providing the industry's leading on-demand pay solution, helping top employers improve employee relationships and financial well-being. The company is headquartered in New York City with operations across the US and Belfast, fostering a high-trust, inclusive, and intellectually honest culture that values diverse perspectives and collective success.
Provide solutions to complex payer issues via phone, chat, and email with professionalism and empathy.
Serve as the escalation point and content expert for payment offerings, driving team operations and project execution.
Design regional team direction, optimize processes, and represent the team with stakeholders to improve payer experience.
Flywire is a global payments enablement and software company that delivers the world's most important and complex payments across education, healthcare, travel, and B2B industries using its next-gen platform and network. The company has over 1,200 employees, known as FlyMates, across 12 offices worldwide, fostering a culture of passion, global collaboration, and excitement.
Manage provider disputes from intake to resolution, ensuring compliance with regulatory and internal timelines.
Serve as the primary expert for open negotiation and Independent Dispute Resolution cases under the No Surprises Act and Texas regulations.
Analyze dispute trends to identify errors and partner with claims and customer service teams to improve processes and training.
Evry Health is the major medical division of Globe Life and aims to bring humanity to health insurance through high-technology plans that expand benefits and increase transparency. Globe Life holds an A (Excellent) rating from A.M. Best, has over 3,000 corporate employees, and manages 16.8 million policies.
Lead Fortune 100 enterprise customers through end-to-end platform migrations and implementations, managing complex multi-stakeholder programs.
Serve as the primary strategic point of contact for a portfolio of named enterprise accounts, building relationships across C-suite, operations, and IT teams.
Partner closely with product and engineering teams to surface customer patterns, escalate friction points, and influence the product roadmap.
Freehand is building AI-native agentic platforms that automate complex enterprise spend management workflows for major global brands. The company operates in a fast-paced, high-stakes environment with a culture that prizes clarity, velocity, and ambition.
Work globally to support clients in the US, Europe, and Asia, ensuring a high-quality experience and managing client portfolio data.
Provide insights for Quarterly Business Reviews by analyzing client usage patterns and engagement metrics, while managing client inquiries and relationships.
Develop knowledge base articles and collaborate with Product and Engineering teams to communicate client feedback and contribute to product enhancements.
Termgrid builds the category-defining operating system for deal professionals in the private capital markets, such as private equity sponsors and lenders. The company is a high-performance startup trusted by major global firms, having received industry awards and supporting over 1600 institutions and 30,000 professionals.