Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. This role is critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow.

As a Client Success Partner (CSP), you will support clients in their digital training strategy through the 360Learning platform, ensuring contract renewals, business impact, and client portfolio management. You will define learning transformation roadmaps with clients, identify resources, and develop trust to identify new project opportunities.

Drive customer satisfaction, retention, and growth by leading the customer success strategy for an enterprise SaaS platform. You will ensure that customers derive maximum value from our platform, enabling them to streamline operations and achieve their energy goals. Establish cross-functional communication systems and processes, fostering collaboration to deliver measurable outcomes.

You’ll focus on reviewing customer interactions across email, phone, and messaging to assess solution effectiveness, technical accuracy, tone and empathy, and adherence to policies and procedures and will play an active role in developing and refining quality control processes. You'll use data and quality insights to spot trends, recommend improvements, and help strengthen our support team’s effectiveness.

As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by identifying issues at hand, creatively solving for the most ideal solutions, handling your time effectively to successfully support individual case journeys, executing regular refund processing and troubleshooting across cross-functional teams.

Technical service understanding, account creation and maintenance, customer escalation, and non-technical customer inquiries within established guidelines and policies. Review and identify areas of improvement to streamline non-technical customer service operation processes. Meets required customer service support metrics. Operational support of cross teams includes setting up and maintaining new and existing customer datasets and services.

As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization, working directly with schools and districts to ensure their success and continued adoption of the industry-leading platform. You'll monitor portfolio health, collaborate with internal teams, and use data to drive product adoption, renewal, and expansion. The role involves managing customers through the Newsela Customer Journey, ensuring they have the necessary support and resources.

As the Founding Customer Success Manager, you’ll work with our world-class Customer Operations team providing SMB customers with incredible service, helping them find immediate value in North One and upselling them into new products and services. You’ll also be building and iterating on the Customer Success playbooks that drive revenue and retention across your customers.

Ensure customers love Ritual by providing excellent resolutions to daily support requests in a timely fashion. Maintain and improve Ritual’s 4.8 star app rating. Flex investigative skills to safeguard merchants and customers from potentially fraudulent activity. Problem solve and liaise directly with important corporate account admins. Work closely with all internal departments.