Remote Customer service Jobs • Data Analysis

Refine and optimize support processes with a strong emphasis on quality, content, and efficiency. Review both agent and AI responses to ensure they’re accurate, relevant, and uphold standards; update and maintain support materials to drive consistency; and identify and fix any process breakdowns. Craft effective prompts for our AI chatbot.

As a Call Center Agent, responsibilities encompass managing inbound and outbound calls, delivering excellent customer service, and supporting the research team. This includes handling customer inquiries, providing accurate information about research projects, upselling services, and gathering feedback. The role involves maintaining customer records and analyzing data to identify trends.

Provide timely support in troubleshooting problems and answering questions to Abridge users. Provide user feedback to product and operational teams. Navigate CRM tool to communicate with users, track contacts and resolutions for data analysis. Solve complex issues and thrive in a fast-paced environment.

The Customer Success Manager, 1:Many is responsible for a digital approach to manage a large book of business. You will work with a shared portfolio of accounts across the customer lifecycle ensuring a high-quality experience, strong retention, and growth opportunities. This includes leading renewal conversations and aligning customers with HackerOne's value.

The Customer Success team plays a critical role in helping customers achieve meaningful outcomes through our products and services. As a Growth Customer Success Manager, you will be responsible for managing a large portfolio of small and mid-sized business clients. You’ll act as a strategic advisor, ensuring customers realize the full value of Juniper Square as they grow.

The CCTV Technology Coordinator provides technology expertise and analytical support services to the Postal Inspection Service. The coordinator will monitor and manage CCTV systems, providing remote support and coordinating repairs and installations with contractors and local Physical Security Specialists.

The Inventory Acquisition Coordinator (IAC) supports the dealer inventory acquisition process for our clients through evaluating vehicle options, facilitating competitive negotiations, and making recommendations based on inventory and pricing in an assigned region. The IAC collaborates with multiple internal departments to ensure a timely, competitive, and seamless experience for the client.

This role involves being the face and voice of Deel for clients, building genuine customer relationships and converting those relationships into revenue growth. As a trusted advisor, you'll provide strategic guidance, tackle complex problems, and champion new products to facilitate client expansion with Deel.