Deal with inbound and outbound phone calls, emails, and live chats from Customers.
Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution
Availability to work rotating shifts, including weekends.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, it turns spontaneous thoughts into meaningful experiences, helping people travel the world. The company has around 1,700 people worldwide and fosters an inclusive and friendly international environment.
Onboarding customers by teaching lawyers and legal professionals how AI can superpower their legal research.
Drive adoption by collaborating with management/executives to ensure adoption and success.
Foster growth by identifying expansion opportunities and collaborating with the team to expand the presence at existing customers.
Pandektes aims to become the leading platform for legal research, making legal knowledge accessible quickly and efficiently. The company has raised over €4 million, serves over 150 customers, and has a growing team of 25 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg.
Drive customer adoption of the platform and its tools across Western Europe.
Administer onboarding and enablement tactics while advising on best practices.
Analyze product usage and performance to identify and resolve friction points.
Jobgether is an AI-powered platform that connects job seekers with employers. They focus on ensuring applications are reviewed quickly, objectively, and fairly against core requirements.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Transform member requests into delightful experiences.
Provide swift, timely responses and crystal-clear information.
Drive innovative Care projects tailored to your unique expertise.
Alan's vision is to make prevention the new norm of care for all. They're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. They partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Their team of 700+ people operates across France, Spain, Belgium, and Canada.
You will ensure the smooth daily operation of our services by providing telephone and email support
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.
Assist clients in organizing their stay by offering high-quality services and experiences.
Manage relationships with existing partners across multiple destinations and expand the partner network.
Edit and update all suppliers and rates in the system and generate quotes and invoices.
Le Collectionist, founded in 2014, is the European leader in tailor-made luxury travel, bringing together spectacular homes with exceptional services and experiences. Their portfolio spans over 50 iconic destinations and they pair homes with expertly selected services to create the perfect setting.
Provide consecutive interpretation services Over-The-Phone remotely.
Provide Video Remote Interpreting (VRI) services.
Demonstrate excellent customer service practices.
TransPerfect is a language services and technology solutions company. They operate in over 90 cities across six continents, offering services in 170+ languages and are committed to quality and client service.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.