Remote Customer service Jobs · English

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.

Seeking bilingual (Spanish and English) Client Services Representatives to join our rapidly growing company. 100% remote position with uncapped earning potential. Must be a self-starter with excellent communication skills and leadership capabilities.

• Provide customer support to international private and corporate clients.
• Handle complex customer inquiries and written complaints in German and English.
• Cooperate with international colleagues to find solutions to problems.

As Customer Care Expert, provide care to users through calls, chats, and email, understanding each user’s business goals and guiding them through their journey. Help them solve problems, exposing ways to achieve their goals and develop positive customer relations. Analyze user behavior to determine effect on user satisfaction and work with all other departments to improve user experience.

Supporting customers by phone and in writing. Providing knowledgeable guidance to customers. Handling service-oriented complaint and claims management.

Provide care to users through calls, chats and email. Get to know each user’s business goals, uncover their needs and help guide them through their journey. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction.

As a Client Engagement Trading EXP specialist you will be the first point of contact when our clients need assistance with any of our trading products. The trading experience team is all about the clients trading experience and our clients rely on a team of experienced Kraken enthusiasts. Trading aficionados should have some foundation knowledge with the will to learn.

This role is essential in ensuring a great customer experience in the Netherlands market. This position involves real problem-solving, helping customers understand their loan options, troubleshoot issues, and provide genuine support, impacting their financial well-being. You’ll work alongside product, operations, and recovery teams to ensure customers have a smooth experience in a company making lending simpler, fairer, and more accessible.

Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department contributing to customer satisfaction and efficiency. Working collaboratively across the organization and interacting via phone, online, in writing, and face-to-face with internal and external customers. Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests.