As a Patient Care Services Representative, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems, ensuring a seamless experience for patients.

As a Customer Success Manager at FORM, you will advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform. You’ll be involved with your customers' onboarding experience, provide training and support, and encourage adoption throughout the customer lifecycle.

The role involves helping prospective guests learn about expedition travel, assisting past guests in planning their next adventure, and helping booked guests prepare for their trip. Expedition Specialists provide exceptional service and effectively close sales, reinforcing sales through follow up and communication. This position requires excellent communication and customer service skills in a fast-paced environment.

The Telephonic Intake Representative handles inbound calls and ensures a smooth, accurate process for reporting a disability claim. You'll promptly take inbound calls, accurately identify employee eligibility information, and post new claims in the administrative system. The role also involves follow-up, answering questions, and maintaining claim data.

Coordinates, monitors, and manages the follow-up on unpaid claims, ensuring follow-up and reimbursement appeals of unpaid and inappropriately paid claims. Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims. Review and work all daily correspondence and appeal denied claims.

The Customer Success Operations Manager I executes customer-related analysis and effectively and efficiently troubleshoots customer-reported issues with some leadership oversight. In addition, they are accountable for partnering with the internal team to support reporting on customer satisfaction through KPI development, analysis, and monitoring.

The Revenue Cycle Support Representative will support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process, requiring knowledge of billing, collections, and technical denials. They will foster relationships with clients and proactively identify opportunities for improved reimbursement.

As a Customer Success Associate, you will support the team in working with clients and drive customer adoption of the VerityData platform. You will engage with clients, generate reports, and explain VerityData's value proposition to prospective users.

Handle inquiries from clients, physicians, nurses, or representatives, providing excellent customer service while adhering to regulations and company standards. You will perform data processing tasks, including data preparation, entry, tracking, documentation, and filing. This role ensures client information is current, addresses concerns, and supports a positive team environment.

The Service Coordinator manages and executes work orders efficiently, optimizing processes and ensuring quality and timeliness while adhering to PMO standards, requiring high communication in a fast-paced environment, receiving service and installation requests.