Help maintain accurate customer and sales data using Salesforce and assist with day-to-day operations.
Support Account Managers by managing tasks, responding to chat inquiries, and completing vendor forms.
Improve data quality through cleanup, documentation, and process improvement efforts.
Patch My PC improves lives by providing enterprise solutions for IT and security teams to automate third-party patching. The fully remote crew of 150 supports over 10,000 customers and 30 million devices with a culture driven by core values of improving lives.
Respond to client questions through email and support channels.
Set up measurement for campaigns across advertisers, agencies, and publishers.
Monitor performance and troubleshoot issues before they affect reporting.
Magellan AI is the all-in-one platform for podcast advertising intelligence, media planning, and measurement. They are a tight-knit team with direct exposure to founders and a mix of client-facing and analytical work.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Take the lead in addressing customer questions and concerns on all products and services through phone, email, and chat.
Manage large amounts of inbound calls in a timely manner, identify customer needs, and provide solutions or alternatives.
Maintain professionalism, positivity, and adaptability while multi-tasking between systems and handling challenging situations.
J.W. Pepper is the largest US sheet music and accessory retailer, serving bands, choirs, and orchestras in schools, churches, and community groups. They are a large company that values a helpful attitude and enthusiasm for music, fostering a professional and diverse workforce.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.
Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.
Serve as the main point of contact for providers, resolving escalated issues and maintaining positive relationships.
Manage internal projects to improve provider experience, including education on best practices and policies.
Use data analysis and tools like Excel and Salesforce to investigate issues and reduce provider abrasion.
Clover Health provides high-quality, affordable healthcare plans for America's seniors by leveraging data and technology through the Clover Assistant. The company is a mission-driven, remote-first organization with a focus on diversity and inclusion, employing a team of passionate professionals.