As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for improving onboarding and user feedback processes.
The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.
The Metro Service Manager ensures our high standards of client care by providing exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience, taking ownership of ongoing client operations and issue resolution.
Kalibri is seeking a proactive and process-minded Customer Support Manager to lead and evolve our support team during a critical period of growth. The Customer Support Manager will oversee a team of Customer Support Representatives, refine support operations, and drive initiatives that improve response efficiency, automation, and the overall customer experience.
This role advances Nest Health's mission through proactive, relationship-based outreach and community engagement. As the first point of contact, you'll introduce eligible member families to Nest Health's in-home care model, ensuring the market meets targets to sign up families for primary care services. You will also build relationships with community partners.
The Contact Center Lead assists with the day-to-day operations of the contact center, including assisting agents, monitoring production, and conducting training. The Contact Center Lead reports directly to the Operations Manager and is responsible for helping the ERD team meet daily, weekly, monthly, and quarterly goals. This role involves reporting, trend analysis, live call monitoring, team motivation, and identifying improvement opportunities.
Whippy is seeking a Customer Support Specialist to provide world-class support and ensure customer success by mastering the Whippy platform. Responsibilities include addressing client issues via various channels, conducting data migrations, coordinating with communication platform providers, training users, and contributing to product enhancement through client interaction feedback and documentation.
The Merchant Success Associate (MSA) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success. The MSA will work together with a Portfolio Success Manager(s) and/or Senior Merchant Success Manager(s) to support ShipBob’s largest merchants.
We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale. This role is perfect for someone who thrives in a fast-paced environment, works well with ambiguity, and knows how to create simple, scalable solutions from complex problems.
Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. Acting as the primary conduit between our customers and Lawmatics, your efforts will foster loyalty and satisfaction, helping customers with client intake, CRM, and marketing automation needs.