Remote Customer service Jobs • Excel

As a Client Relationship Coordinator, you will be a key point of contact for our clients—building trust, resolving issues, and driving long-term satisfaction. You'll act as both a problem solver and a strategic partner—helping clients navigate their revenue cycle challenges while collaborating with internal teams to deliver tailored solutions. With a proactive approach to client care, you’ll safeguard accounts, promote retention, and contribute to successful client relationships.

As a Customer Success Specialist on the Inbound Support team, you will deliver white-glove service and value to our global customer base. You will manage customer engagements, collaborate with all Limble departments, consult with customers to provide training and problem resolution, report bugs, recommend best practices, escalate at-risk customers, coordinate product demos, and maintain organized task lists.

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role.

Proactively communicate with service providers and homeowners on a daily basis to ensure smooth coordination and timely updates on open job requests. Prioritization based on provider quality, request urgency, and other key factors. Monitor and respond promptly to incoming messages from both customers and service providers, providing helpful support and resolving issues as needed. Assist Service Providers and homeowners with general support needs.

As a Customer Success Manager you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.

Consultants in this role get to: Strengthen relationships: Support for general billing inquiries, access customer records, verify customer account information, identify potential customer needs and recommend solutions, and place follow-up calls. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments regarding escalations and schedule technician visits when needed. Improve technical skills through job-related training.

As the Sr. Operations Client Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. Accountable for E2E timely and accurate resolution of operational client requests and issues.

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.

We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products. Seeking a reliable, detail-oriented, hard-working individual to join our Customer Success team, working with both our internal teams as well as clients. Updates tickets, escalates complex problems, verifies solutions, and promotes a customer-first environment.

In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk. We are looking for a candidate who is not just equipped with the necessary skills, but who is passionate about helping customers achieve their goals and gain operational efficiency. By monitoring health of the customer relationship, the CSS will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.