Remote Customer service Jobs • Problem-solving

You will be responsible for providing exceptional customer service to our valued clients by acting as the primary point of contact. Handling inquiries, issues, and concerns through various channels such as phone, email, and chat; your quick thinking, excellent communication skills, and empathetic attitude will be essential in ensuring a positive client experience.

Provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. Plays a crucial part in ensuring customer satisfaction and retention. Responsibilities include responding to customer inquiries, providing product information, and escalating complex issues.

The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.

We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.

In this role, you will have the opportunity to interact with our valued customers, provide exceptional service, and contribute to the success and growth of our company. Answer incoming calls from customers and handle inquiries, concerns, and complaints in a professional and efficient manner. Provide product information, pricing, and availability to customers. Process customer orders, returns, and exchanges accurately and in a timely manner.

This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

Answer 40-50 inbound calls per day, take payments, update demographics, provide claim status, and explain copays/deductibles. Must know how to interpret and explain EOB's and have excellent written communication skills with polite phone etiquette and problem-solving skills. The candidate should be proficient in Microsoft Excel and self-managed with keen attention to detail.

As a Client Relationship Coordinator, you will be a key point of contact for our clients—building trust, resolving issues, and driving long-term satisfaction. You'll act as both a problem solver and a strategic partner—helping clients navigate their revenue cycle challenges while collaborating with internal teams to deliver tailored solutions. With a proactive approach to client care, you’ll safeguard accounts, promote retention, and contribute to successful client relationships.

Ensure assigned customer base derives value from our products by leveraging digital communication channels and self-service resources. Minimize churn and maximize customer retention in a scalable and efficient manner. Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption.

Manage a portfolio of small business clients, partnering closely with them to ensure they fully leverage our SaaS platform for e-commerce accounting automation. This role involves becoming a platform expert, proactively engaging customers to understand their specific workflows, troubleshooting adoption barriers, and guiding them to maximize efficiency and value from their investment in Webgility, acting as their primary strategic advisor.