Remote Customer service Jobs · Problem-solving

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The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across primarily the US market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments. The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies.

$125,000–$150,000/yr

The Director of Customer Service Operations is responsible for overall management of the Customer Service team. Your role is to ensure that Reach Financial delights its customers, not only during interactions with the customer service team, but across the full customer journey. You will be responsible for building out the infrastructure and processes to ensure that our operations are efficient and scalable.

Responsible for managing Annuity transactions from submit through execution within Protective Life's Case Management organization, a critical part of delivering professional and engaging service on every contact received about our products. Requires independent problem solving and research skills, urgency in resolving requirements to process transactions and coordinating communication surrounding the transaction activity. Must take ownership of individual and team workloads and service standards.

As the eyes and ears for our team, you'll address customer inquiries. Working in a collaborative environment, you will interact with diverse individuals daily, with no two days being identical. As a Bilingual Customer Service Representative, you'll innovate solutions to varying questions, issues, and concerns by managing high call volumes, resolving complaints, and troubleshooting service problems.

US Unlimited PTO 12w maternity 12w paternity

We’re looking for a proactive, detail-oriented Customer Support Operations Associate to join our team at Catalant. In this dynamic role, you’ll play a critical part in ensuring a seamless experience for both our clients and expert community. You’ll support end-to-end marketplace operations — from validating and onboarding top-tier independent consultants and boutique firms to providing exceptional day-to-day support that drives engagement and project success.

$42,016–$42,016/yr
US 20w maternity 14w paternity

As a Support Specialist, you're the connection between our users and the team behind the scenes, helping users and troubleshooting technical issues through app-based email. Change is constant at Fetch, so you'll need to stay up-to-date. This is a remote, full-time role requiring 3:30pm-12:00am CST, Friday - Tuesday shift and willingness to work holidays.