Remote Customer service Jobs · Scheduling

• Review incoming job requests including photos and descriptions to define complete scopes of work.
• Communicate with homeowners to clarify details and set expectations for upcoming visits.
• Ensure scopes are specific enough to be executed without additional clarification, balancing speed and accuracy.

We believe owning a home should feel as special as the moments that take place within them. We are a mission-driven company focused on improving the home ownership experience.

• Conducting first phone calls with new members to assess fit for Brightline services.
• Scheduling appointments and ensuring member paperwork has been completed.
• Supporting providers with administrative tasks and answering admin-related questions.

Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results and is backed by investors including Google Ventures and KKR.