Collaborate with district administrators to connect Khan Academy with school district rosters for accurate daily updates.
Manage technical setup of assigned district rosters, ensuring meticulous attention to accuracy.
Monitor daily roster syncs and communicate with partners to confirm large roster changes.
Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. Our team is fun, diverse, and hardworking, with millions of students reached monthly and a culture that values equity and inclusion.
Coordinate onboarding, data validation, and adoption activities with partner colleges and universities.
Work with institutional partners to troubleshoot data anomalies in transfer equivalency and program requirements.
Track partner engagement, gather feedback, and communicate needs to product and development teams.
ITHAKA expands access to knowledge and education worldwide through services like JSTOR, Portico, and Ithaka S+R. They foster a culture of belonging, evidence, speed, teamwork, and trust with a distributed team across the continental US.
Manage and mentor the product support team through hiring, onboarding, and performance management.
Oversee daily operations including scheduling and capacity management to maintain SLAs.
Define and track KPIs to analyze support trends and drive operational improvements.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure access to effective care. Founded in 2019, Equip is a fully virtual company with a diverse, passionate team, recognized by Time as one of the most influential companies of 2023.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Collaborate with coaches and operations staff from multiple universities to support all multi-level needs, including booking air, hotel, car, and bus reservations.
Manage incoming calls and emails while multitasking in a fast-paced environment, ensuring prompt task completion and client satisfaction.
Utilize Sabre or similar GDS to book and ticket air reservations, process exchanges, void tickets, and issue MCOs.
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. As a subsidiary of TKO Group Holdings, the company partners with over 150 iconic rights holders and operates with a culture of innovation, collaboration, and integrity.
Schedule, confirm, and manage appointments for benefit counselors, coordinating daily schedules to maximize efficiency and accommodate client needs.
Provide outstanding customer service by assisting clients with scheduling questions and general benefit enrollment information, maintaining accurate records.
Support the benefit team with administrative tasks including data entry, report preparation, and rescheduling appointments as needed.
Hilb Group is a Top 25 middle-market independent insurance broker offering expertise in property & casualty, employee benefits, HR consulting, and retirement services nationwide. The firm provides the resources of a big broker with the personal service of a small agency, driven by values of trust, passion, integrity, and growth.
Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
Analyze client feedback and define action plans to improve our solution.
Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.
Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.
Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels.
Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards.
Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on programs, insurance coverage, and care pathways.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. They are a remote-first, mission-driven team focused on improving patient lives and transforming GI care.
Assist clients with cruise, resort, and vacation reservations
Research travel options, pricing, promotions, and availability
Coordinate booking details and ensure accuracy of travel arrangements
We are a travel services company that helps clients coordinate cruise and resort vacations. We offer a supportive remote team environment with opportunities for growth.