Remote Customer service Jobs

Assist German customers as the first point of contact, providing support for all inquiries before, during, and after the booking. Support customers via phone and e-mail communication. Engage customers with expert knowledge of products and services. Increase customer satisfaction and loyalty through friendly and professional service.

As a SMB Client Success Manager, you will be responsible for helping Wealth.com clients achieve expected outcomes. This role involves maintaining and growing relationships with small to medium-sized clients, ensuring satisfaction, driving revenue growth, and identifying opportunities for expansion and cross-selling in a B2B2C customer model.

We’re seeking passionate, motivated individuals to become Dream Destination Designers —travel specialists who help clients turn their vacation goals into reality. This role allows you to work remotely while planning memorable travel experiences from start to finish. This opportunity includes training, certification, and access to world-class travel suppliers—no experience required.

We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion.

Advise clients on hotel accommodations, flights, and travel packages. Suggest tailored travel options using our curated supplier network. Stay updated on current travel trends and promotions. Manage client relationships with top-tier service and communication.

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team, enabling Customers to leverage APIs and microservices to drive their business initiatives. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment. You will act as a champion for our most critical asset, our customers, identifying growth opportunities and ensuring they have what they need to be successful.

Provide magical customer service across all channels. Deliver an excellent customer experience with a customer-first mindset to build long-term, loyal client relationships and exceed performance goals. Know the shipping, fulfillment, and returns procedures inside and out. Share customer and product feedback with internal teams.

Represent a diverse lineup of products and brands committed to customer service excellence. Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel. Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance.

Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Facilitate feedback loop with other internal teams and support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business.

Support customers in the optimal use of LGI Health Solutions' software packages, delivering quality customer support on time and within prescribed deadlines. Process and resolve queries quickly to achieve the level of service negotiated with customers. Provide first-level customer service by creating and handling requests and documenting them.