564 results
FiltersResponsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for customers. A bilingual team member, you’ll play a key role in fostering inclusive communication by supporting Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all.
As a Senior CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. Senior CEMs are the operational and strategic champions of customer value, partnering closely to deliver a world-class experience. This role is ideal for someone with experience managing complex customer relationships in cybersecurity or SaaS environments.
This role offers immersion in an ongoing research program for a major social media platform, shaping user engagement. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports. Through this work, you'll help the client understand user experiences and behaviors, guiding platform optimization.
The Technical Support team plays a crucial role in delivering an exceptional user experience, helping users get the most value from Nooks. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. The role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product.
As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues.
The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.
Our client is seeking a Technical Support Specialist to join their expanding remote support team, where you will provide first-level technical assistance to customers worldwide. You’ll troubleshoot mechanical and technical issues, guide customers through repairs, and ensure every interaction reflects the company´s high service standards. The ideal candidate is technically inclined, patient, detail-oriented, and thrives in a problem-solving environment.
The Anomali Support team is searching for a dynamic and resourceful US Technical Team Lead to engage with customers and Anomali employees to resolve customer issues. The individual will focus on establishing relationships by identifying needs and developing strategic action and communications plans that address customer issues. The incumbent will be joining a team that provides world-class technical customer support to enterprise customers and partners while working with other geographical units to ensure that customer satisfaction is met in every form. There will be many opportunities within the company to grow!
Ensure health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills.
Responsible for providing technical support to real estate agencies and brokers for issues related to access, registrations, and other system-related issues. This includes responding to support tickets and tracking demands until resolution, ensuring clear and efficient communication with partners. You will register and document errors and solutions, contributing to the team's knowledge base.