Visit clients onsite across Georgia to support members in navigating their Sidecar Health plans.
Act as in-person support for client groups and members after enrollment and during escalated periods.
Work in a traditional member care capacity, answering calls, web chats, and emails with excellent customer service.
Sidecar Health is redefining health insurance to make healthcare affordable and attainable. Their team includes tech leaders, policy makers, and healthcare professionals driven to fix the broken system with a personalized, transparent approach.
Engage with patients and care partners on access, affordability, and reimbursement for Attruby.
Collaborate with internal teams including Market Access, Commercial, and Legal to ensure a positive patient journey.
Travel 40-60% domestically to provide face-to-face support and attend meetings.
BridgeBio is a biotech company pioneering a 'moneyball for biotech' approach to develop life-changing medicines for rare diseases. With a market-competitive total rewards package and a culture that values curiosity and experimentation, they employ a dedicated team pushing boundaries in biopharma.
Investigate complex, escalated customer complaints and determine appropriate resolutions.
Apply consumer financial regulations (FCRA, UDAAP, FDCPA, ECOA) to evaluate complaints and outcomes.
Collaborate with cross-functional teams to improve processes and reduce customer harm.
The company is a technology-driven financial services provider. It maintains a fast-paced culture with a focus on customer success and continuous improvement.
Act as a key liaison between patients, healthcare providers, insurance payers, and Revenue Cycle Management teams.
Help patients understand benefits, deductibles, co-pays, balances, and payment responsibilities with empathy.
Research and resolve billing and balance concerns by reviewing account notes, claim status, and payer communications.
This company provides patient advocacy and revenue cycle management services for U.S. healthcare. They offer a collaborative, process-driven environment focused on service quality, compliance, and accuracy.
You will lead the execution of patient support program strategies and annual operating plans.
You will oversee day-to-day delivery and vendor management for patient support programs.
You will drive digital innovation and data-driven insights to enhance patient outcomes.
The company is a fast-growing biopharmaceutical organization focused on improving outcomes for people living with severe autoimmune diseases. It provides a dynamic, science-driven environment with opportunities for professional growth and development.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Serve as the primary contact for provider emails covering caseload, technical, and operational issues.
Respond to provider calls and resolve logistical, technical, or patient-related issues in real time.
Proactively engage with providers to improve their experience and satisfaction.
This company supports a growing network of therapists and clinicians delivering mental health care to older adults. It is a small, agile startup with a collaborative, purpose-driven culture.
Provide post-enablement customer support and workflow execution for Cyara customer accounts.
Offer platform guidance, configuration support, and adoption assistance to improve operational quality.
Coordinate with cross-functional teams to manage issues, SLAs, and customer health signals.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI channels. The company has a global team committed to innovation and collaboration.
Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
Drive customer retention, contract renewals, and expansion opportunities while managing escalations.
Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.
Guide prospects (SLPs, patients, caregivers) to select Lingraphica products based on their unique communication needs.
Conduct engaging AAC device demos and conversations via phone, email, Zoom, and chat.
Screen customers for trial appropriateness and ensure understanding of the trial process.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication and quality of life for people with aphasia and other speech impairments. They look for candidates who enjoy a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey.