This position analyzes and updates registration processes to ensure accuracy of timely billing on accounts, resolves complex registration issues, researches insurance websites for patient eligibility and processes transactions on customer accounts.

Act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for Winona. Ensuring patient satisfaction and maintaining professional patient support. Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.

As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

As a Customer Support Specialist, you'll serve as a pivotal force in Thatch's evolution, acting as a true expert on all things Thatch as you support employers, employees, and brokers. Your role is critical in connecting our engineering team with our user base, influencing both the functionality and the accessibility of our product.

As a GCP Customer Value Manager, you will create and own the strategy for driving engagement, retention, and expansion within our segment, while also being the sole contributor focused on delivering value to this customer base. You will implement processes, programs, and tools that efficiently scale operations and drive one-to-many strategies.

This role ensures the assigned customer base derives value from our products by leveraging digital communication channels and self-service resources to facilitate customer success. The Customer Success Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The role has a travel requirement of up to 50% within the expected designated territory (OH/KY/IN region)

Communicates results, enters medication requests, documents in the Electronic Health Records within the scope of the MA role and per CHI Health and department protocols, while answering, screening, and processing a high volume of incoming calls in a professional manner. One must determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.

Manage and provide world-class partnerships to clients, ensuring they optimize the use and value of Life Sciences solutions. Drive engagement up to the C-level, build strategies, monitor KPIs, and use data to drive customer success. Serve as the primary point of escalation and collaborate with stakeholders.

Looking for a fully remote position with the ability to travel? Work 100% remotely from anywhere in the world. We host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland. Join our amazing team of driven individuals!

As a Customer Support Specialist in Rossum, you will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional support experiences. This role involves working collaboratively with cross-functional teams, managing documentation, and maintaining effective communication with clients.