Remote Information technology Jobs • US

The Systems Engineer will maintain and improve the core internal systems that support day-to-day IT operations across the enterprise by focusing on automation, reliability, security, and supportability. This role will serve as the primary escalation point for the Service Desk and is expected to lead in issue resolution across platforms such as Okta, JAMF, Active Directory, and Microsoft Azure.

The Sr. IT Business Analyst partners with business leadership to understand and clearly define their challenges and opportunities and to recommend technology solutions that address them. This role acts as a liaison between internal and external stakeholders and service providers to drive change and implement technology solutions, including JDE support and process improvements during product development and quality assurance phases.

Act as the liaison between Cority and clients based on assigned projects. Validate that assigned clients are satisfied with all Cority provided software and services. Ensure lead consultant is involved in appropriate corrective actions and/or recommendations to Cority management. Follow Cority Implementation Methodology (CIM) for all customer implementations.

Seeking an experienced Jira Administrator to support and manage our Jira ecosystem across teams in the United States and Latin America. If you’re passionate about optimizing workflows and enabling efficient team collaboration through Atlassian tools, this is a great opportunity to bring your expertise into a dynamic, remote-first environment.

Independently analyze and develop innovative resolutions for complex problems, implements solutions independently and as part of a team. Create ServiceNow Change requests following occurred system’s problems. Scan libraries to find instances of key words / phrases to help research issues. May lead project teams within assigned units develop, plan and manage project tasks.

Works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgement, and interpretation to select the right course of action and escalates to either Tier III or to the Product/Engineering team when necessary.

The Manager of Technical Support Engineering will lead the global technical support team. This player-coach role requires a leader who can manage a high-performing team and step in to directly support customers during peak demand. You will be responsible for ensuring Dragos can consistently meet support SLAs, drive timely issue resolution, develop team talent and continuously improve support processes to ensure we deliver outstanding customer outcomes. The role involves leading and managing the global Technical Support Engineering team by providing guidance, mentorship and professional development. Ensure consistent adherence to SLAs, particularly first-response time and resolution metrics and resolving support tickets when the team is at capacity or during high-severity escalations. Partner with Engineering, Product, Customer Success and Field Operations to drive customer issue resolution and advocate for customer needs.

pureIntegration is seeking a dynamic and experienced Salesforce Architect to lead strategic initiatives with top-tier Media companies. The ideal candidate will be a proactive, detail-oriented problem-solver who can help manage user needs, data quality, system integrity, and integrations with downstream systems.

This Informatics Analyst I role supports the growing adoption of Emory’s OpenSpecimen service for research labs. Responsibilities include requirements collection, system configuration and testing, user training and support, and database updates using SQL scripts and JSON files. The role involves working within a multi-disciplinary team to implement biospecimen sample management configurations.

Configure, deploy, improve, and administer AWS-based resources using both Microsoft Windows and Red Hat Enterprise Linux. This position involves building, installing, configuring, STIGing, testing, and deploying AWS infrastructure and DevSecOps platform components. Routine systems administration, monitoring, and maintenance are also key responsibilities.