Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.
Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.
Design, develop, configure, and secure backup and recovery solutions using Commvault for large-scale federal enterprise environments.
Troubleshoot complex backup and recovery issues across networking, application, server, and hardware systems.
Provide analytics, capacity planning, and regular security updates to maintain optimal backup infrastructure.
Contact Government Services (CGS) simplifies and enhances government bureaucracy through optimization of human, technical, and financial resources, delivering customized solutions with cutting-edge technology. The company has grown its government-contracting portfolio over seven years, fostering a culture of honesty, professionalism, and quality work.
Design and implement scalable integration solutions using SAP BTP services like Integration Suite and API Management.
Build and maintain interfaces, APIs, and event-driven architectures connecting SAP and non-SAP systems.
Collaborate with architects, developers, and stakeholders to ensure secure, high-performance integrations.
The company specializes in enterprise integration and digital transformation using SAP Business Technology Platform. They foster a collaborative, innovation-driven engineering culture focused on large-scale enterprise solutions.
Lead client onboarding and coding integration programs, ensuring smooth transitions and long-term operational success.
Oversee outpatient and physician coding operations, ensuring accuracy, compliance, and productivity.
Partner with teams to align coding practices with revenue cycle objectives and drive performance improvements.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, objective candidate evaluation and data privacy compliance.
Define and shape the cloud foundation for a federal enterprise data platform modernization initiative.
Architect secure, scalable, and highly available AWS environments for mission-critical data and analytics workloads.
Collaborate with engineers, cybersecurity specialists, and data teams to build robust cloud solutions aligned with regulatory requirements.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They process applications for partner companies and manage the initial screening process.
Provide subject matter expertise supporting VA VistA systems, workflows, and modernization initiatives.
Review generated MUMPS code, Fileman definitions, and system documentation for accuracy and completeness.
Collaborate with technical teams and government stakeholders to support modernization, interoperability, and transformation efforts.
LTS supports mission-driven programs that directly improve healthcare services for Veterans nationwide. The company fosters a collaborative environment centered on integrity, innovation, and professional growth while empowering employees to make a meaningful impact on national healthcare missions.
Act as a customer advocate managing complex escalations across cloud and enterprise products.
Coordinate with cross-functional teams to drive timely resolutions and improve customer experience.
Proactively communicate with technical and non-technical audiences, ensuring clarity on case status and next steps.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. The company has a strong presence across the United States and values its people as its greatest asset, fostering a bold, smart, agile, and fun culture.
Operate and set up audio equipment such as Comrex Access units, powered speaker cabinets, microphones, and headphones
Broadcast or recording experience required, especially with analog and digital mixers
Salem Media Group operates radio stations including AM 570 & 102.3 FM The Mission/WMCA and AM 970 The Answer/WNYM. They are a certified "Great Place To Work" and "Best and Brightest" equal opportunity employer.