This is a hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana. As a Solutions Architect, you’ll be a trusted technical partner guiding organizations through onboarding, implementation, and expansion by offering support, best practices, and proven strategies.
Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software. Advise clients using industry best-practices and recommend opportunities for continuous improvement. Maintain client security standards and confidentiality of information. Clearly document support issues, resolution steps, and newly deployed equipment within RSM’s ticketing system. Effectively communicate with clients via phone, email, and in-person.
This role involves application monitoring and performance troubleshooting using tools like APPD and LM to identify and resolve issues, providing technical guidance and support to the project team, designing solutions, creating documentation, and participating in on-call 24X7 support. Coaching junior team members, performing root cause analysis, and taking ownership of assigned tasks are also key responsibilities.
Manage, secure, and optimize DB ECO NA’s Microsoft 365 and Azure environments while enabling automation, process improvements, and cross systems integration that support Finance, Business Operations, HR and other business functions, innovation, and long-term scalability across IT operations. Build automation for provisioning, user management, and routine IT workflows. Develop scripts and Power Automate flows to reduce manual effort and improve accuracy in business operations and Finance.
Looking for a System Architect with expertise in solution design to technically lead the creation of technical proposals that open opportunities in new clients. This professional should deeply understand how a technology operation works and be able to describe it in technical solutions, decisively influencing the path to meet customer needs.
Reporting to the Director of Enterprise Architecture, the Principal Enterprise Architect will play a crucial role in shaping and optimizing our technology landscape. This position involves collaborating closely with business leaders, contributing to the strategic vision of the Enterprise Architecture practice, and ensuring the alignment of technology initiatives with organizational goals.
Seeking an Azure Administrator to join the Production Support Team, responsible for managing the agency’s applications, providing technical support and leading troubleshooting activities; serve as the SME on small projects and on various operational/production support tasks as assigned. Responsibilities include Azure Management, Deployment & Provisioning, Security & Compliance, Backup & Recovery, Troubleshooting, Documentation, and Collaboration.
Begeisterte SAP Unit-Kunden mit individuellen Lösungen und reibungslosem Betrieb. Betreue und entwickle die SAP-Systemlandschaften der Kunden in den Cloud-Umgebungen der führenden Hyperscaler (AWS, Microsoft Azure, Google Cloud). Spannende Migrations- und Transitionsprojekte erwarten dich. Bringe neue Ideen für unsere Managed Service Produkte ein und setze diese um.
We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Service Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. This role requires a hands-on approach to assisting employees with day-to-day technical issues and setups. You’re welcome to work remotely in the USA.
As a Senior Enterprise Solutions Architect at Drata, be the customer-facing technical expert for the world’s most advanced security and compliance automation platform. You will own the end-to-end technical implementation of Drata’s marquee customer logos, working closely with Engineering and Product Management to drive fast and smooth security readiness programs.