Remote Information technology Jobs • Communication

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

We seek a Manager for our growing Expert Services organization in UKI, focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow Technology Workflows products and processes.

Steering procedures to solve complex major problems in the task area. Analyzing potential or existing incidents (root cause analysis) within the scope of the problem management process. Defining and tracking appropriate measures and developing workarounds to avoid the recurrence of incidents. Defining and placing requests for change. Communicating and transferring information to all stakeholders, including management, and, if necessary, initiating escalation procedures. Functionally steering all relevant service providers. Designing, implementing and checking quality assurance measures. Being involved in strategic design requirements related to the problem management process. Practicing knowledge management.

You will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.

As a full-time Technical Support Engineer (TSE), you would be responsible for troubleshooting technical issues for Transacts client base. You will be interfacing with our clients via phone or online, using strong customer services and troubleshooting skills to communicate well with customers and co-workers.

Lead information system and IT infrastructure projects, playing a key role in ensuring good business decisions are made for system/infrastructure purchases as well as on-time and on-budget implementations resulting in quality products that meet business and technical needs. Assist the Director, Project Management Office in development and implementation of project management standards related to the full project management lifecycle.