Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
Develop infrastructure operations strategy aligned with company's goals.
Oversee day-to-day operations, ensuring timely resolution of incidents.
Drive innovation and evaluate emerging technologies to optimize maintenance.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, they power everything from real-time communication and streaming to enterprise AI and secure web applications, and have a global team of 550+ professionals.
Be an AI expert and evangelist for Lorikeet’s customer base
Lead AI implementation projects from kickoff to successful deployment
Build and configure workflows in Lorikeet's AI tools to meet each unique customer’s goals
Lorikeet is building the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. They have raised over USD $50M from leading VCs and angel investors and are growing fast with paying customers, real revenue, an exciting roadmap and a strong sales pipeline.
You will have a direct impact on shaping the client's experience with Lumos, ensuring attention to detail and consistent care.
Troubleshoot complex technical errors and relay customer feedback through validating enablement materials.
You will become a product expert and the voice of the client in product development.
Lumos offers an enterprise-grade AppStore for work, ensuring easy access to any app needed. They are a fast-growing startup pioneering app and access management, with a team that has grown from 20 to ~100 people.
Ensure responsiveness and first-time resolution to customers’ requests for technical support.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems. They have been delivering innovative solutions for 55 years and are a certified “Great Place to Work” with competitive compensation and meaningful benefits.
Lead multiple concurrent, complex IT and business initiatives, often spanning teams, functions, and external partners.
Translate enterprise and departmental strategies into integrated project and program roadmaps with clear outcomes, milestones, and success metrics.
Develop and manage multi‑million‑dollar project and program budgets, including forecasting, variance analysis, and benefits tracking.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors. At Katch, they’re building a fast-growing team that thrives in a startup environment.
Configure and QA the products, identifying issues and escalating as needed
Support Implementation Managers in User Acceptance Testing with customers
Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their work. It's a startup environment focused on collaboration and innovation with a team sharing a vision to enhance therapy effectiveness through technology.