The Epic Community Connect Solutions Architect will lead solution design efforts for a strategic Community Connect implementation. This role is critical in designing scalable solutions for affiliate onboarding, encompassing clinical, technical, and operational components. This position emphasizes collaboration, innovation, and rigorous alignment with Epic best practices to ensure client and affiliate success.
Support the Product organization by enhancing and maintaining our Salesforce platform. Deliver innovative solutions that power our Patient Support Hub services. Work cross-functionally with product managers, developers, business analysts, and operations teams to optimize the CRM ecosystem that enables efficient and compassionate patient services.
This high impact position will play a critical role with global innovation and expansion of IT platforms and services. The Business Analyst helps implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. They will work with various groups to enhance Melaleuca's digital effectiveness and overall user experience.
Reporting to the Client Technical Manager, the Tier 2 Client Technical Representative will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products. You will troubleshoot issues related to the Patient Access Curator platform; manage a large caseload of issues escalated from Customer Support, and Relationship Management in Salesforce; and determine the severity and scope of issues.
Oversee the management and use of knowledge throughout the organization and ensure it aligns with organizational goals. Develop and implement strategies for capturing, storing, and sharing knowledge. Ensure that important information is accessible to the appropriate people when needed.
This internship is an excellent opportunity for someone looking to gain hands-on experience in IT governance, project management, and software lifecycle oversight within a dynamic and fast-paced environment. The intern will assist in planning, tracking, and reporting on IT project progress, support the intake and prioritization process of IT requests, and assist with data entry tied to the software procurement workflow.
You will be a key technical leader in supporting Applied’s global SaaS strategy for Applied products. You'll provide technical leadership and guidance to the Cloud Operations team and manage team activities while working to resolve open issues. The position also participates in the overall administration of incident, problem, change, availability, and capacity management.
The Tier 2 System Administrator will support a dedicated Help Desk Team responsible for managing VA’s enterprise Entra ID B2B tickets in the Microsoft 365 environment and assist end users by resolving a broad range of technical issues. The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience.
Seeking an experienced Senior Genesys Cloud CX Consultant to design, implement, and support Genesys Cloud CX solutions. Responsibilities include conducting discovery sessions, creating technical documentation, customizing IVRs, and driving migrations to Genesys Cloud. The ideal candidate will have strong problem-solving abilities and the ability to work closely with clients.
The NOC Analyst will be responsible for monitoring, responding, and escalating incidents during their schedule, with exceptional communication and customer service skills, serving as the first point of contact during incidents and keeping customers informed of the status, towards resolution.