Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers. Collaborate with customers to successfully manage and customize technical use cases of Jasper. Continuously improve service delivery processes and methodologies.

This role involves gathering, analyzing, and documenting business requirements, translating them into functional specifications for ServiceNow implementations. The ideal candidate will have a strong foundation in business process analysis and an in-depth understanding of the ServiceNow platform, as well as excellent communication skills.

Serve as the primary point of contact for clients throughout the ServiceNow project lifecycle. Develop and maintain comprehensive project plans, including scope, timeline, cost, quality, and resource allocation. Lead cross-functional project teams, providing direction and support to ensure project milestones are achieved on time and within budget.

You will be part of our frontline support team as a Technical Support Specialist, responding to customer requests for technical assistance over the phone and chat. This is a fast-paced, collaborative role where you'll manage yourself to respond quickly to customers, working with representatives across multiple support locations. This role is open to candidates based in Mexico City and Metropolitan area.

Your focus is providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers and have a strong understanding of administrative tasks and workflows for long term care and medical facilities.