Remote Information technology Jobs · Communication

Alphanumeric is hiring a Service Desk Team Lead to work supporting one of the biggest Pharma companies in the world. As the Service Desk Team Lead, reporting to the Senior Team Lead, your primary responsibility is to act as the team facilitator by ensuring excellent customer service and develop team effectiveness through leading, coaching, motivating and mentoring. The Team Lead is accountable for team metrics on a weekly/monthly basis.

The Platform Management Specialist II will serve as a key technical resource responsible for managing, optimizing, and supporting the Salesforce platform to meet business objectives. This role requires a blend of platform ownership, stakeholder engagement, and technical expertise to ensure seamless integration and adoption of Salesforce across teams. The scope of this position is the day-to-day administration, monitoring, and support of enterprise platforms and related systems.

CGS is seeking a Senior Systems Analyst to join their team supporting a wide-ranging technical support initiative for a large Federal agency, where they will develop and manage workflow processes, consult with stakeholders on system requirements, design systems, and supervise personnel to ensure successful completion of work.

The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company and will involve a combination of client-facing, process improvement, and technical responsibilities partnering with clients to understand their value-based care reporting goals and guiding them toward holistic strategies that span multiple Arcadia Analytics tools. This role is deeply consultative in nature.

The team exists between Support/TAC (Technical Assistance Center) and Engineering. Members of the team may work with new products and software very early in the new product lifecycle, provide training, replicate a complex issue or help improve features for supportability and usability. You will be engaging with Cortex Cloud–The code to cloud to SOC platform that secures apps from code to runtime.

The Solutions Engineer is responsible for reviewing and implementing technology solutions in a customer-facing role. As part of the Project Engineering team, they focus on Microsoft Cloud solutions and related technologies such as Microsoft 365 and Microsoft Azure. The Systems Engineer will work closely with Project Managers and senior technical resources on a project team to ensure successful project execution.

In this role, you will be responsible for the implementation phase and ensure customers are properly onboarded and the Plaid solution is successfully implemented and launched, which is crucial for customer success as the integration often forms the foundation of their platform. Members of the Implementation team are expected to manage multiple implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technology and new product offerings.