Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They foster a culture of collaboration, creativity, and continuous learning.
Own and mature the endpoint management strategy across macOS (Jamf Pro) and Windows (Intune).
Drive endpoint security and compliance, and contribute as a generalist across cloud infrastructure and network security.
Help build automated, self-service IT experiences and lay the groundwork for a Zero Trust endpoint architecture.
Atlan is the world’s first active metadata platform, helping organisations transform data chaos into clarity and seamless collaboration. Recognized as leaders by Gartner and Forrester and backed by Insight Partners, they are at the forefront of reimagining how humans and data work together.
Take full ownership of executive devices, accounts, networks, and workflows, ensuring they’re secure, reliable, and tailored to how leaders actually work.
Implement and maintain enhanced security controls for executive systems, securing home offices, travel setups, and temporary workspaces without adding unnecessary friction.
Lead rapid response to executive-impacting incidents, making clear tradeoffs, restoring service quickly, and coordinating closely with IT, Security, and Engineering teams.
Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs to make the staff faster, smarter, and more efficient. The company was founded in 2019, has raised $320m+ from top-tier investors and is valued at $2.15B.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Provide exceptional customer service for technical support via phone, e-mail and online requests.
Represent the customer to ensure serviceability and product quality, and track, prioritize, resolve, and incorporate issues into product releases.
Assist customers in the installation and deployment of Keeper’s software products, and track and monitor all support cases to ensure timely resolution and follow-up.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security that is built for any IT environment providing an AI-enabled, cloud-native platform that protects users, devices, and infrastructure from cyber attacks.