Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
CertiK is a Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through security research. Founded in 2017 and headquartered in New York City, CertiK supports thousands of enterprise clients and Web3 projects globally.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Serve as the primary technical point of contact and client liaison.
Perform comprehensive discovery of client environments during onboarding.
Develop strategic technology recommendations that advance IT maturity.
DYOPATH is dedicated to building trusted relationships. They translate complex technology into business value and guide organizations toward smarter IT decisions. Offers medical, dental & vision coverage, life insurance and 401(k) with company match.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Provide post-implementation, support desk, and front/back line support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers receive daily updates on case status, liaising with customer-facing and internal teams for problem resolution.
Develop innovative, customized solutions to meet customers' business needs and clearly communicate complex technical topics to varied knowledge levels.
DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale, providing cutting-edge data intelligence platforms for high-performance data centers. The company fosters a team of passionate professionals with a commitment to innovation, customer-centricity, and market leadership.
Serve as a trusted technical advisor for customers throughout their lifecycle, from onboarding to disaster recovery planning.
Cultivate deep understanding of customer AWS & Azure environments and resilience goals to provide proactive technical guidance.
Leverage expertise in cloud engineering, networking, and the Arpio product to design and deliver timely, creative solutions.
Arpio builds the next generation of cloud disaster recovery SaaS designed for modern enterprise AWS workloads. It is a small, passionate team focused on tackling tough challenges and shaping the future in a fast-paced, collaborative environment.
Provide day-to-day technical support to end-users via email, chat, or ticketing systems.
Troubleshoot and resolve hardware, software, and network issues for users.
Install, configure, and maintain computer systems, applications, and devices.
HIKINEX is a technology company that works with international teams and systems. The company offers a dynamic and collaborative work environment, emphasizing career growth and learning opportunities.
Provide first-level technical support via phone, email, and collaboration tools for telephony and PBX systems.
Log, prioritize, and track incidents through a helpdesk system, escalating complex issues when required.
Troubleshoot basic software, networking, and telephony issues while following security protocols and maintaining documentation.
The company is a recruitment agency that places candidates with client companies. It operates as a small to medium-sized recruitment firm focused on technical roles, fostering a supportive environment for professional growth.