The Level 2/3 Engineer role is a generalized support role. The role is a mixture of dealing with support request tickets via Freshdesk and N-Central RMM, escalated tickets from L1 team members or delegated by the service desk manager. The L2/L3 Support Engineer undertakes diagnosis and troubleshooting for intermediate to complex level issues, and actions basic customer and team member requests.
Job listings
Data Center Operations Team manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements.
Serve as the digital solutions technology expert. You will understand how our digital solutions integrate with Intuitiveโs robotic platforms and within the hospital enterprise. Support the sales process through the preparation and presentation of consultative integration strategies for our digital application infrastructure.
We are looking for a Senior Cloud Architect specializing in Azure who is experienced at leading application migration assessments, cloud readiness evaluations, and delivering high-quality architectural designs. The successful candidate will have expertise in Azure, networking, security, IAM, Kubernetes (AKS), containers, Azure App Service, DevOps practices, and GitHub Actions. This role requires strong analytical abilities, proactive communication, and outstanding soft skills to effectively engage with stakeholders and teams.
Provide tier 1 support for all end users remotely, diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software.
Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting. Troubleshoot customersโ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution.
Operating as a desk-based technician, you will provide world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs. You will also provide remote support to clients and assist in the monitoring and maintenance of their computer systems and networks. Your responsibilities include working on escalations, maintaining information recording, and proactively managing your queue.
This role is an opportunity for a hands-on engineer with eagerness to learn and a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes weโve never seen before to OS configuration issues and root cause analysis, Canonical provides an expert level of support and satisfaction to our peer groups and customers.
The Cloud Infrastructure Engineer designs, implements, and maintains secure infrastructure solutions across cloud and on-premises environments. This role combines engineering with strategic architectural responsibilities as a subject matter expert in virtualization, networking, identity services, and infrastructure modernization. The ideal candidate has extensive experience with Microsoft Azure, AWS, Active Directory, virtual desktop infrastructure, and enterprise networking.
As the System Support Administrator for Gurobi Optimization, your responsibilities will revolve around maintaining and optimizing computer systems and servers. You will conduct regular maintenance activities, install hardware and software, and ensure the smooth operation of Gurobi's IT infrastructure. As the systems administrator, you will be vital in optimizing Gurobi's computer systems and servers, ensuring reliable operation, and supporting the organization's growth and success.