As a Level 1 Support Analyst, you’ll be the first point of contact for clients needing technical support, handling first level requests efficiently and professionally. You’ll also escalate issues to senior team members when needed, ensuring prompt resolution.

We are looking for a Cloud Networking expert to focus on designing, automating, deploying, and integrating native and third-party networking and network security resources for our Clients in AWS, Azure, and Google Cloud Platform (GCP). You will lead design, deployment and automation efforts related to public cloud platforms, serve as a technical point of escalation, and develop client assessment and design deliverables.

The IT Support Representative will provide technical support to franchise owners, Home Office employees, and international franchise partners by troubleshooting issues, scheduling support, coordinating with vendors, and creating documentation to ensure smooth operations and efficient service delivery.

Build and execute an IT strategy that aligns with Atlan’s growth while leading a high-performance team. Develop and implement automated systems to streamline the entire employee lifecycle, covering hiring, onboarding, role transitions, access management, and off-boarding. Manage and optimise cloud, tools, and agency costs.Leading IT operations for global users.

Play a key role in ensuring the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues. Deliver exceptional customer service while gaining valuable experience in cloud computing and Azure. Monitor, analyze, and resolve incidents for customer infrastructure running in Azure, triage telemetry alerts, install and administer systems, and communicate solutions to clients.

In this role, you will develop deep technical expertise with specific clients, ensuring superior project management and building strong, trust-based relationships, maintain and strengthen client relationships to ensure project goals are met and client needs are addressed. You will also mentor and manage internal teams.

Channel client experiences of Ensono services to Ensono’s Product Organization, thereby transforming processes, people, technology and culture. Focus on client experience quality at all levels, acting as a client advocate, ensuring the client’s voice is heard. Incorporate Ensono services into recommendations that have genuine value for clients.

We are seeking an organized, efficient, and detail-oriented Technical Support Representative to provide effective support and maintenance. You will provide comprehensive support to retail locations regarding POS software and hardware issues, repair and maintain equipment, and assist in the setup and installation of new hardware and POS-related software.

You will be part of our frontline support team as a Technical Support Specialist, responding to customer requests for technical assistance over the phone and chat. This is a fast-paced, collaborative role where you'll manage yourself to respond quickly to customers, working with representatives across multiple support locations. This role is open to candidates based in Mexico City and Metropolitan area.

The Technical Support Engineer provides frontline technical support to customers using Magnet products, delivering world-class support through live chat, email, web, and phone channels. Responsibilities include maintaining case health, collaborating cross-functionally, contributing to a customer-facing knowledge base, and sharing knowledge with peers.