Research and analyze international telecom channels, including LowLatency connections. Manage procurement and vendor relations for internet and telecom services globally. Work with data center colocation providers across multiple regions, coordinating purchases of server and network hardware worldwide. Configure virtual machines, overlay networks, and cloud infrastructure (AWS, AliCloud). Set up VPNs, IPSEC, VPC/VPG/VGW/CGW, and related services.

Responsible for providing technical support across SonicWall product lines via Phone, Web, and Email. Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions. Provide technical solutions and workarounds for end users with their issues on respective product lines. Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and professionally resolve the customer issues.

If you are interested in a position in Technical Support but don't see what you are looking for, please send us your resume. We will keep it on file and reach out when we find a match. The Technical Support function at Tenable is critical to our success as a company.

Seeking a skilled and experienced AWS Support Engineer to join our team and help build and maintain scalable, secure, and high-performance cloud infrastructure. You will work closely with cross-functional teams to optimize AWS services, enhance security, and ensure seamless cloud operations. This is a fully remote position, offering the opportunity to work in a dynamic and innovative environment.

The Level 2/3 Engineer role is a generalised support role dealing with support request tickets, escalated tickets, and delegated tasks. Key responsibilities include diagnosing and troubleshooting intermediate to complex issues. The role requires excellent problem-solving skills and the ability to handle a high volume of tickets while maintaining quality and efficiency.

As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based. You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting. Troubleshoot customers’ issues by recreating them in support lab environments and diagnosing complex issues, effectively communicating solutions. Maintain a personal queue of customer issues and interface with other departments to bring escalated issues to resolution.

The Technical Account manager is responsible for the planning, architecture, coordination, and management of professional services engagements, focusing on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

As the IT Systems Administrator, you will develop and mature people-first technology experiences and processes that enable new and current Red Canary employees to make their greatest impact in a 100% cloud based environment; you'll be part of the technology team empowering Red Canary to excel by building elegant, intuitive experiences that allow Red Canary to continue to grow.

Lead and execute end-to-end cloud migration projects as an experienced AWS Migration Engineer. Design and implement AWS migration strategies and lead complex migration projects. Optimize infrastructure for cloud, collaborate, and provide technical guidance. Implement secure, scalable network architectures in AWS.