Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Manage and optimize the organization's M365 environment including Exchange Online and identity management.
Implement and enforce security measures, identity policies, and conduct system audits.
Collaborate with cross-functional teams and provide expert support and training.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery. We prioritize creating a culture of belonging with a people-first focus and inclusive environment.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Develop business architecture strategies based on healthcare scenarios and organizational motivations.
Create and maintain business architecture artifacts including capability models, process flows, and value-stream maps.
Collaborate with IT architects, program managers, and stakeholders to align business strategy with technology initiatives.
IbilitY is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission by designing creative products and programs. The company is a small but mighty team positioned for rapid growth, with a culture described as fun, passionate, bold, and creative.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Own Mailgun setup, cold email infrastructure, and Zapier automations across GoHighLevel.
Conduct full GHL account audits, build AI bots and workflow automations.
Manage website updates, landing page maintenance, and ongoing system monitoring.
HighKey Enterprises is a premium digital branding agency for aesthetic clinics across the US, managing social media, press placements, and paid ads. They are a fast-moving team with direct access to the CEO, and a culture that rewards high standards and real ownership.
Push to recommendations faster by shaping direction and identifying business process changes.
Design end-to-end solutions that integrate humans and agents into enterprise workflows.
Navigate organizational complexity, build coalitions, and manage stakeholders with competing priorities.
Airtable is the no-code app platform that empowers people to accelerate their most critical business processes. With over 500,000 organizations including 80% of the Fortune 100, Airtable values diversity and inclusion.
Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.
GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.
Perform hands-on remediation of web content to resolve accessibility issues identified through automated and manual testing processes.
Update and correct HTML structure, including headings, lists, tables, landmarks, and semantic markup to ensure proper accessibility hierarchy.
Apply and validate alternative text, ARIA labels, form instructions, and other non-text content requirements.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design, build, and maintain cloud infrastructure across Azure, GCP, and AWS, including landing zones, Kubernetes, and CI/CD pipelines.
Implement monitoring, security, and hybrid connectivity for enterprise-scale cloud environments.
Collaborate cross-functionally, mentor engineers, and leverage AI tools to accelerate infrastructure development.
Applied is an Insurtech company that builds technology solutions for insurance professionals. With over 40 years of experience, they foster a culture of trust, inclusion, and growth.