Remote Operations management Jobs • US

This role involves ensuring the accuracy and efficiency of Sales and Service Orders, overseeing customer onboarding, and developing dashboards for performance tracking and reporting. The candidate will collaborate cross-functionally, contribute to compliance efforts, and manage incident documentation.

This role combines daily team management with ownership of our AI-powered support experience. You’ll play a key role in coaching your team, optimizing performance, and improving automation workflows in partnership with our product and engineering teams. The ideal candidate is a strong operator who thrives on team development, loves solving process problems, and gets excited about how AI can level up human support.

Oversee Pacaso’s regional operations for Repairs and Maintenance on the West Coast. You will build, develop, and lead a team comprised of Maintenance Coordinator(s), Maintenance Manager(s), and Technician(s) across multiple sub-markets. Support Regional Director of Operations in developing a scalable model for Maintenance that maximizes profitability and enables Pacaso to deliver world-class properties.

The Customer Experience Manager plays a critical role in leading the Customer Experience team—driving day-to-day operations, people development, and high-impact initiatives that directly support the mission of ensuring patients receive the equipment and supplies they need. The Customer Experience Manager acts as a bridge between frontline support and internal teams, partnering across departments to resolve complex issues, improve processes, and scale support operations for growth.

Manage daily operations of short-term rental listings across platforms like Airbnb, VRBO, and direct booking channels. You’ll play a key role in overseeing 60+ active units in Southern California, handling guest communications, coordinating calendars, managing pricing tools, and ensuring smooth day-to-day operations.

Headway is looking for a Senior Real-Time Analyst (Sr. RTA) to help scale our Workforce Management (WFM) operations and support the day-to-day execution of live support performance. The CX team is the tip of the spear that will make affordable healthcare a reality for millions, and this role ensures that service is delivered effectively and efficiently.

The successful candidate will lead a large team handling all aspects of construction defect and demonstrate a thorough understanding of the business and best in class claims handling. Effective oral and written communication skills, the ability to prioritize and execute based on critical objectives and the ability to coach and develop direct reports are skills that are critical to success in this position.

This is an 18-month leadership development experience that provides the foundation for a successful end-to-end operational supply chain career. Program cohorts participate in 6-month rotations in various functional areas to develop a deep understanding of the full value chain. Throughout the program, participants will work alongside a global team, have access to learning resources, and benefit from company events. At the end of the program, participants will have the option to select their preferred role.

Help lead and scale our go-to-market (GTM) operations by becoming our new SVP of Customer Operations. As a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization, build a world-class customer journey from acquisition to retention, and ensure every part of our GTM machine is integrated, efficient, and optimized for growth.

Lead a newly formed team focused on building the operational backbone of Shippo’s Carrier services - shipping reliability, billing accuracy, and customer trust. You’ll create and own a new Carrier Operations function, leading a team of 1-2, that proactively monitors and resolves anomalies across our shipping, rating, and billing systems. This role is critical to ensuring a seamless, scalable experience for Shippo’s customers and carrier partners alike.