Lead the simplification and convergence of one-time and recurring service offerings.
Create a continuum of services aligned to customer outcomes and lifecycle stages.
Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels.
Hyland's mission is to help their employees, customers and partners exceed their potential with their industry-leading content services platform. As they’ve grown to a company of nearly 4,000 strong, they have the opportunity to make a significant impact on their communities.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Accountable for designing, building, and orchestrating the future‑state operating model for the Group Benefits business.
Owns the Group Benefits product portfolio strategy and roadmap, translates business strategy into executable operating and delivery roadmaps, shapes investment priorities.
Ensure the Group Benefits operating model delivers results through strong product leadership, outcome accountability, cross‑functional alignment, and disciplined execution.
Protective helps protect their customers against life’s uncertainties. Regardless of where someone works within the company, they’ll be helping provide protection and peace of mind when their customers need it most.
Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy.
Assess and improve department structure, processes, and systems to boost scalability and operational excellence.
Lead a high-performing EPD Operations organization; coach and mentor direct reports, evaluate talent, and implement development plans.
1Password is building the foundation for a safe, productive digital future, focusing on secure identity and access management. They have surpassed $400M in ARR and continue to grow, fostering a culture that values collaboration, transparent communication, and a human-centric approach.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.
Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.
Own the strategic direction of Tailwind shared services operations.
Prioritize automation across all areas of operations to reduce manual work and increase efficiency.
Build systems that give Partner Success real-time insights, predictive alerts, and automated recommendations to improve partner outcomes.
Extenteam is a staffing and proptech company that helps short-term rental operators. They grew to a team of 430 people and more than $10MM ARR, focusing on AI and automation in the short-term rental industry.
Lead productivity improvement projects focused on install and service operations.
Identify opportunities to reduce waste and improve end-to-end process flow.
Track financial benefits and productivity gains from projects.
Allegion specializes in security around the doorway and beyond, with more than 30 brands and 12,000+ employees globally. They were awarded the Gallup Exceptional Workplace Award in 2024, recognizing their engaged workplace culture.
Own a portfolio of high-impact, cross-functional initiatives.
Craft comprehensive strategic plans designed to elevate the overall customer experience.
Scrutinize customer feedback and data with meticulous attention to detail.
Oura's mission is to empower every person to own their inner potential. With their award-winning Oura Ring and app, they help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. They have a culture where their team feels supported, included, and inspired to do their best work.