Configure customer campaigns in Drips' proprietary platform to send the right messages at the right time.
Own a queue of support requests from internal teams and clients, making changes and documenting them.
Recommend platform configurations, run tests, and troubleshoot issues to keep campaigns running smoothly.
Drips helps organizations engage customers through large-scale, automated SMS and phone conversations using a proprietary platform. The company is fast-growing and values accuracy, transparency, and continuous improvement in a collaborative remote environment.
Screen and approve loan applications while supporting borrowers via text and phone throughout their fundraising campaigns.
Manage borrower delinquency and pilot process improvements to enhance U.S. operations.
Collaborate with partners and internal teams on data analysis, projects, and impact storytelling.
Kiva is a global nonprofit that expands financial access through crowdfunded loans, helping underserved communities thrive. Its team includes over 700 volunteers and 130+ full-time employees, with a values-driven and digital-first culture.
Manage daily settlement pipeline and exception reporting for the payment setup and clearing process.
Communicate with creditors and agencies to clear payment exceptions, request proof of payment, and support remittance documentation.
Handle escalations, maintain client records in Salesforce, and support special projects with accuracy and attention to detail.
Beyond Finance helps everyday Americans escape debt and build a brighter financial future through compassionate, individualized financial solutions and supportive technology. The company is a rapidly growing organization that has helped over 1 million clients, cultivating a collaborative culture focused on compliance, ethics, and community.
Manage an individual caseload of life insurance applications from application creation through underwriting and policy placement.
Coordinate with clients, insurance carriers, vendors, and internal teams to obtain required documentation and ensure cases progress efficiently.
Review underwriting decisions, identify alternative options for better customer outcomes, and communicate consistently with stakeholders.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies and manages the application process. The company culture emphasizes innovation, learning, and continuous improvement.
Own end-to-end payroll compliance workflows including state registrations and workers' compensation.
Research state and local requirements and manage employer account maintenance.
Collaborate with government agencies, carriers, and internal partners to resolve issues.
Mercury is a fintech company providing modern banking and financial services for startups and growing businesses. The company is an equal opportunity employer that values diversity and belonging.
Monitor system alerts and respond promptly to issues during assigned shifts.
Follow established troubleshooting protocols and execute actions based on flowcharts.
Maintain detailed logs and escalate issues to senior engineering staff as needed.
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.