Remote Operations management Jobs

As Global Head of Support, you’ll lead a globally distributed team and scale support with the company’s growth. You'll own the global support strategy, optimize team structure, and drive continuous improvement. This role involves leading the rollout of AI-driven tools to increase efficiency and improve customer satisfaction, requiring close collaboration with various teams.

The Director of Procurement will lead and scale company-wide sourcing strategies. This is a high-impact opportunity for a strategic, hands-on procurement leader to scale the function, own vendor management, drive cost efficiency, and collaborate across the business, all while working where you work best.

Reporting to the team manager, you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts. Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery. Monitor and analyse claims data to identify trends, patterns, and areas for process improvement.

As a Support Operations and Insights Manager, you will lead and mentor a team of support professionals. Responsibilities include leading support reporting and workforce planning, identifying performance gaps, driving process improvements, and building the infrastructure needed to support a rapidly evolving support function. You will also own critical workforce management processes such as forecasting, capacity planning, and headcount modeling.

Lead, manage, and expand Agog’s programmatic efforts. The Director of Programs will manage and motivate a growing team, and help shape and implement Agog’s programmatic strategy, which includes a focus on community engagement and grantmaking, ensuring collaboration across Agog’s XR production, marketing and communications, and other teams. The role requires an understanding of the intersection of tech and philanthropy.

We are looking for an AIS Quality Manager on a temporary 3-month contract offering hands-on experience and the chance to make an immediate impact. You will ensure that Welocalize meets client deliverable acceptance criteria, managing service delivery quality, engaging with customers to define quality requirements, and monitoring customer Objectives & Key Results (OKRs) to ensure that quality targets are consistently met.

Synapticure is seeking a Director of Implementation to lead the successful onboarding and rollout of strategic partnerships. This role is central to the company's growth and mission to serve patients and caregivers nationwide. The candidate will manage multiple complex implementations simultaneously, aligning cross-functional teams, and ensuring every launch is executed with excellence and speed.

This job provides an amazing opportunity to join the leadership team, focusing on assisting customers with Monzo borrowing products and those facing financial difficulties. As the lending portfolio expands, the role involves addressing increasing queries from customers, including those who are potentially vulnerable. You’ll lead teams working on financial difficulties, both customer-facing and back-office, helping Team Managers succeed and ensuring the right outcomes for customers and Monzo.

The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization, partnering with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.

Support the Director/VP in leading teams to transform customer feedback into actionable insights and ensure the successful delivery of change across operations. The Senior Manager will identify opportunities to unite efforts for optimized impact and contribute to operational strategy. Key responsibilities include customer journeys, root cause analysis, project management, and change management to enable Monzo to scale and innovate safely.