Monitor performance and troubleshoot issues in a 24 x 7 x 365 environment.
Support the end-to-end flow of data, including connectivity, data formats, and software platforms in an AWS environment.
Function as primary support for MX customers by investigating and maintaining ownership of participant issues to ensure a resolution is delivered in a timely manner.
Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.
Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Provide professional and timely support for Softdocs products.
Troubleshoot technical issues related to document management and eForms solutions.
Document issues and collaborate with internal teams to resolve complex problems.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.
Develop and maintain enterprise-level architecture frameworks that align with customer requirements.
Conduct deep analysis of customer environments, workflows, and data models for integration strategies.
Partner with cross-functional teams to ensure architectural feasibility and scalability.
Jobgether and its partner are seeking an Enterprise Analyst. They are committed to enhanced customer experiences through optimized architecture and system integration to drive real value for clients.
Analyze, design, code, test, and implement technical solutions.
Collaborate with IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide updates on progress and issues.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.
Leverage JavaScript, CSS, and HTML to configure and customize the company's app for customers' online stores. Diagnose and troubleshoot technical issues, providing effective resolutions and guidance to customers. Engage with customers via chat and email to address and follow up on support inquiries promptly and professionally.
Clearer.io is reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.
Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.
Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
Provide incident response, troubleshoot production issues, and perform root cause analysis.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.
As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.
This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.
Respond to customer questions and requests via email. Triage tickets and perform escalations to appropriate teams. Develop and maintain a deep understanding of our product offerings.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.
Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.
Provide technical support and troubleshooting for Radiology IT systems.
Work with radiologists, technologists, and IT staff to address system issues.
Document all troubleshooting activities and resolutions to maintain accurate case records
Intelerad's medical imaging solutions streamline information flow, simplifying complex processes and maximizing efficiencies. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees and empowers nearly 2,000 healthcare organizations globally.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.