Respond to customer questions and requests via email. Triage tickets and perform escalations to appropriate teams. Develop and maintain a deep understanding of our product offerings.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.
Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
Analyze client data and metrics to generate insights for internal decision-making and client initiatives.
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions. Provide frontline support for incoming calls, emails, and error reports. Resolve software issues and questions with known solutions and escalate advanced issues through appropriate channels.
Nextech is a leader in specialty healthcare technology solutions and is committed to hiring and retaining talent.
The role focuses on customer experience, technical enablement, and collaboration with Sales and cross-functional teams. Serve as the first point of contact for subscription-related questions. Ensure proper documentation and tracking of customer information and engagement activities across internal systems.
BrightSign ensures customers and partners receive exceptional support and value from our service platforms.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Route clinical questions to providers appropriately.
LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Provide ongoing support to providers to help them maintain high-quality care delivery and professional growth.
Monitor, track, and respond to clinical adverse events.
Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs.
At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
Provide exceptional support for a diverse range of products and services.
Address technical inquiries and meet customer needs swiftly and expertly.
Collaborate with teams for issue resolution.
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.