Source Job

$100,000–$200,000/yr
Americas

  • Work closely with Account Executives to help customers adopt JetBrains products and achieve business outcomes.
  • Manage technical relationships for a portfolio of accounts, defining and implementing account strategies.
  • Act as a trusted technical advisor, advocating for customers and recommending product enhancements.

Technical Consulting AI/LLMs Software Development Customer Success Communication

20 jobs similar to Customer Success Engineer - Americas

Jobs ranked by similarity.

Europe

  • Act as the subject-matter specialist for AI-enabled Software Development and Software Quality Assurance.
  • Research and benchmark AI applications, tools, and industry practices.
  • Provide expert advice on practical AI applications across the Software Development Lifecycle.

XM is a global financial services and trading company. With engineering teams across multiple locations, the company focuses on software development and quality assurance in a fast-paced environment.

USA Canada

  • Ship end-to-end features across backend and mobile for aging-in-place products.
  • Collaborate with AI tools like Claude Code to accelerate development and codify AI-native practices.
  • Take ownership from design to production, mentoring peers and supporting performance.

Life360 provides mobile app and tracking devices to help families protect loved ones and coordinate daily life. With over 107 million monthly active users across 180+ countries, the company is remote-first with more than 500 employees and a culture focused on innovation and safety.

UK

  • Drive timely end-to-end delivery of technical programs across multiple engineering domains and geographies in an AI-first SDLC.
  • Align technical strategy with business goals across Engineering, Security, and Product through influence and mentorship.
  • Solve problems, improve processes, and remove bottlenecks to raise the collective technical bar for program management.

AlphaSense is an AI platform redefining market intelligence and workflow orchestration for business and finance. It combines domain-specific AI with over 500 million premium business documents and is trusted by thousands of leading organizations.

Poland

  • Shape the product vision and roadmap for voice and video communication within Creatio, turning client needs into clear goals and user stories.
  • Work daily with the development team to plan sprints, prioritize features, and deliver seamless customer experiences.
  • Use AI coding agents to build prototypes and validate ideas, supporting pre-sales with demos and client questions.

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI, helping organizations automate customer and operational workflows. With millions of workflows run daily and thousands of clients worldwide, Creatio was named to Inc.s Best Workplaces list in 2025, reflecting its commitment to employee wellbeing and strong culture.

$166,500–$291,400/yr
North America Canada

  • Drive technical architecture and design for complex, customer-facing AI Developer products.
  • Build high-quality, scalable software while establishing engineering best practices.
  • Partner with product owners to translate business requirements into technical strategy.

ServiceNow provides an AI-powered platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent collaborate unstoppably.

$120,000–$150,000/yr
US

  • Design, build, deploy, and support AI agents, copilots, and automations using Microsoft Copilot Studio, Azure, Python/C#, and APIs.
  • Partner with business stakeholders to translate ambiguous needs into secure, scalable, and maintainable technical solutions.
  • Apply SDLC, governance, security, and testing practices to deliver production-quality AI solutions.

IMA Financial Group is an independent insurance brokerage offering business insurance, employee benefits, and wealth management solutions. The company is a growing, nationally recognized firm with an entrepreneurial, employee-owned culture.

US

  • Analyze customer pain points and opportunities with an analytical, customer-centric lens to identify friction in the customer experience.
  • Build and maintain production LLM-based agents and automations, integrating with systems like Salesforce and writing clean Python code.
  • Deploy and monitor agent performance, tracking accuracy, latency, and customer outcomes while iterating continuously.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. It is a recently public company with a culture that emphasizes winning together, celebrating together, and supporting each other, valuing high-impact builders.

Latin America

  • Combine hands-on AI engineering with platform support to ensure teams can effectively use approved AI tools and internal solutions.
  • Monitor platform health, usage, and adoption, ensuring AI tools remain reliable and effective for business teams.
  • Design, build, and maintain custom integrations, Slackbots, and AI agents that connect enterprise AI tools with internal content, systems, and workflows.

The partner company distributes AI platforms across international organizations, focusing on security and IT. It operates with a small distributed LATAM team and supports US-based clients, offering a collaborative remote environment.

US 5w PTO

  • Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
  • Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
  • Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.

They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.

$220,000–$275,000/yr
US Unlimited PTO

  • Act as a consultative partner to customers, uncovering business objectives and technical challenges to design AI-driven solutions.
  • Lead technical discovery and deliver tailored demonstrations of Cresta's AI-powered virtual agents, real-time coaching, and analytics.
  • Own the technical design and delivery of proof-of-value engagements, building ROI models and collaborating across Sales, Product, and Engineering.

Cresta is an AI platform that transforms customer experience by combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, the company has raised over $270 million from top investors and is led by AI pioneers, fostering a high-growth, innovative culture.

$118,500–$216,500/yr
North America

  • Build and ship end-to-end features across backend services and iOS/Android mobile surfaces for the Verticals team.
  • Work with AI tools like Claude Code as a first-class collaborator to define and codify AI-native engineering practices.
  • Take full ownership of production code, on-call, and member impact, starting with the Aging in Place vertical.

Life360 keeps people close to the ones they love through its mobile app, Tile tracking devices, and Pet GPS tracker, offering location sharing, driver reports, and crash detection. With over 100 million monthly active users and 500+ remote-first employees, the company fosters a culture guided by values like being direct with respect and members before metrics.

$165,000–$215,000/yr
US Unlimited PTO

  • Manage a portfolio of commercial and digital native accounts, owning account plans, touchpoints, usage monitoring, QBRs, and renewals.
  • Conduct discovery with customers' AI/ML teams, demonstrate Arize's platform, and propose tailored solutions.
  • Collaborate with technical teams and executives to drive adoption, convert pilots into deployments, and advocate for customer needs.

Arize AI is the leading AI and agent engineering observability and evaluation platform, helping teams monitor, troubleshoot, and optimize AI systems in production. They serve 150+ leading enterprises and Fortune 500 companies, and are a remote-first company focused on making AI work for people.

North America

  • Oversee a portfolio of customers to drive adoption and business outcomes.
  • Ensure technical health and maximize value from ServiceNow investments.
  • Resolve escalations quickly using cross-functional resources.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

Global

  • Design and develop AI-powered productivity tools for internal engineering teams including coding assistants and workflow automation.
  • Build and integrate LLM-powered applications for real-world engineering use cases such as code generation and developer workflow automation.
  • Develop AI Agent workflows and supporting infrastructure including tool calling, context management, and workflow orchestration.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, we offer industry-leading security, user fund transparency, and unmatched liquidity.

$132,032–$191,655/yr
US

  • Design and develop sophisticated full-stack systems that power our next-generation interview platform, incorporating AI capabilities.
  • Build scalable, production-ready infrastructure and services that maintain high standards of performance, reliability, and security.
  • Collaborate with cross-functional teams to translate complex requirements into elegant technical solutions.

Karat is the talent elevation partner for the Human + AI Era, helping technical leaders transform their workforce. Trusted by major payment companies, banks, and global tech enterprises, Karat evaluates and benchmarks engineering talent with over 600,000 evaluations.

US

  • Understand problems directly from customers and users, shape solutions, and build the smallest useful version that tests your thinking.
  • Write and ship production code across interfaces, APIs, integrations, data, and agent workflows, making practical product and experience decisions.
  • Use AI agents throughout research, design, implementation, testing, and debugging, and experiment regularly with new models to turn capabilities into product features.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions that empower brands worldwide to connect with guests and drive growth. The company serves over 100,000 restaurants in more than 110 countries and embraces a 'Better Together' culture focused on unified customer experience.

Global 6w PTO 26w maternity 26w paternity

  • Drive product adoption and customer experience for our largest customers.
  • Lead customer-facing teams to deliver exceptional customer experience.
  • Champion the customer within the organization and advocate for them in strategic decisions.

We are a security-first enterprise AI company building cutting-edge foundation models and products. We are a global team of passionate researchers, engineers, and designers with offices in Toronto, London, NYC, and more.

US

  • Partner closely with Sales and AI Solution Practice Leaders to shape technical strategy during pre-sales engagements.
  • Lead structured technical discovery to identify customer objectives and translate them into GenAI solution architectures.
  • Design and deliver bespoke demos and proposals that demonstrate measurable business outcomes using modern AI techniques.

Snorkel AI is a frontier AI data lab that helps teams build the data and environments behind high-performing frontier and agentic AI. Founded out of the Stanford AI Lab in 2019, the company works with leading AI labs and enterprises in a fast-paced, collaborative culture.

US

  • Lead the development and optimization of the Customer Success service portfolio across Professional Services, Technical Success, and Support.
  • Audit and assess existing offerings, establish governance frameworks, and define performance metrics to track adoption.
  • Collaborate across departments and analyze data to drive continuous improvement and align services with customer needs.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses AI to ensure fair and efficient recruitment, with human judgment in final hiring decisions.

EMEA 6w PTO

  • Develop and enhance AI-powered features across existing products using LLMs and modern AI frameworks.
  • Integrate conversational AI, voice AI, and RAG pipelines into production applications.
  • Collaborate with product teams and AI scientists to improve AI quality and ensure scalability and performance.

Pleased provides customer service software (SaaS) to clients worldwide. The company has a remote development team in Europe with around 30 employees and is expanding, with a fast-moving startup culture that values ownership and collaboration.