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US

  • Engage with customers to ensure satisfaction, understand their needs, and identify opportunities for account growth.
  • Lead the renewal process including contract negotiations to ensure a high retention rate and implement strategies to increase customer investment.
  • Conduct regular account reviews, maintain accurate records of interactions, and leverage tech-touch and personal-touch outreach to proactively ensure customer health.

Customer Success Account Management Salesforce Negotiation SaaS

20 jobs similar to Customer Success Manager, Mid-Market Accounts

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US Unlimited PTO

  • Synthesize messy inputs and define how agents behave using primitives like objectives and constraints.
  • Drive systematic improvements across models and workflows, owning product direction end-to-end from ambiguous problems to concrete bets.
  • Partner with engineering to shape impactful solutions and drive alignment among stakeholders in ambiguous situations.

Vannevar is a defense technology company building AI to deter adversaries, modeling behavior and simulating campaigns. The company is a small agile team of world-class engineers and veteran strategists, achieving unicorn status with significant growth and early profitability while focusing on mission impact.

$80,000–$90,000/yr
US

  • Proactively source active and passive candidates through LinkedIn, job boards, networking, referrals, and industry events to build robust pipelines.
  • Conduct thorough resume reviews and structured prescreen calls to evaluate candidate qualifications, experience, communication, and cultural fit independently.
  • Serve as a primary point of contact, ensuring a positive candidate experience through personalized outreach and engagement throughout the screening and interview process.

Attivo Partners is a professional services firm, focusing on finance and accounting solutions for clients. It fosters a collaborative and growth-oriented culture, where employees contribute to the hiring engine that drives the company's success.

$140,000–$200,000/yr
Canada 4w PTO

  • Design and build high-availability backend systems, services, and APIs, writing production code regularly.
  • Lead technical strategy, including system architecture, security posture, and the integration of AI/ML into game loops and tooling.
  • Mentor senior engineers, set engineering standards, and champion operational excellence through hands-on implementation and code reviews.

Kano is an independent gaming studio that develops and operates live-service mobile games. It is a small, profitable, and remote-first company with a compassionate, results-driven culture focused on player obsession and continuous improvement.

$130,000–$165,000/yr
North America

  • Write and edit copy with expert craft across diverse channels, including brand campaigns, OOH, ads, videos, and landing pages.
  • Partner with design and video teams to integrate copy and visual elements, maintaining and evolving the Hightouch brand voice as a system.
  • Use AI to scale content volume and iteration while ensuring high standards and a consistent brand tone across all marketing materials.

Hightouch is a modern AI platform that reimagines marketing workflows for growth teams, allowing them to create content, plan campaigns, and execute strategies with high velocity and performance. The company is a growing startup with over 1000 partners and a team culture focused on first-principles thinking, efficiency, compassion, and kindness.

$200,000–$220,000/yr
US

  • Lead and mentor a multi-functional team of full-stack engineers, fostering a culture of ownership and excellence.
  • Oversee technical design and architectural vision for enterprise applications using C#/.NET, React.js, and SQL Server.
  • Drive AWS infrastructure strategy and ensure engineering practices meet HIPAA, SOC2, and PCI security standards.

CentralReach is a leading provider of software for autism and IDD care, specializing in Applied Behavior Analysis, multidisciplinary therapy, and special education. Trusted by over 200,000 users, the company is recognized as a premier employer with a culture centered on impact, inclusion, and flexibility, and operates as a hybrid company with offices in multiple locations.

US

  • Build and maintain strong, trust-based relationships with wholesalers, contractors, dealers, and other partners.
  • Share product knowledge and implement merchandising, marketing, and promotional programs aligned with customer goals.
  • Listen to customer feedback, monitor local market trends, and develop a territory plan for sustainable growth.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. It is a high-performing team where smart, ambitious people are empowered to think big, learn fast and make bold decisions, supporting an inclusive culture that encourages authenticity.

$140,000–$150,000/yr
US

  • Serve as the senior advancement leader and the President's closest partner in donor strategy, cultivation, and major-gift conversations, focusing on major gifts and endowment-level commitments.
  • Build and manage the major-donor portfolio, develop a strong Presidential portfolio, and create the systems and structures that support sustainable philanthropic growth for the Seminary.
  • Travel extensively across the United States, particularly in Ohio, Illinois, Michigan, and Wisconsin, to meet with major prospects and donors, while guiding annual giving and alumni relations activities.

Bexley Seabury Seminary is an Episcopal-rooted theological institution that forms leaders grounded in the Gospel's values of love, justice, and compassion. It is a small, fully remote organization with an entrepreneurial culture focused on countering distortions of Christianity through education and leadership development.

Global

  • Manage inbound leads and outbound targeted prospects to generate and qualify new business opportunities for the sales team.
  • Generate value for potential customers by booking product demonstration webinars and calls while managing expectations and overcoming objections.
  • Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities, and deals won from your meetings.

Quadient supports businesses in digital transformation and growth by unlocking operational efficiency with reliable, secure, and sustainable automation processes. The company has a diverse, people-first community that fosters connection and collaboration through a dynamic, EPIC (Empowerment, Passion, Inspiration, Community) culture.

US

  • Identify, pursue, and close new shipper and carrier opportunities while developing a robust pipeline of qualified freight prospects.
  • Build and maintain strong, strategic relationships with key shippers, carriers, and logistics partners to drive mutual growth and load volume.
  • Analyze freight market trends, carrier capacity, and competitive landscape to inform strategic recommendations and pricing positioning.

Circle Logistics is a third-party logistics (3PL) firm focused on delivering core promises of service, communication, and solutions. The company leverages technology and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

US

  • Manage the project lifecycle for various educational interventions, including needs analysis, design, implementation, and evaluation for healthcare professionals.
  • Coordinate session arrangements, provide technical support for participants and faculty, and track operational data like attendance and evaluations for quality improvement.
  • Assist with grant development and reporting, create marketing content, and support accreditation efforts while building effective internal and external relationships.

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, focusing on education, research, and process improvement for safety net providers. It delivers primary care to over 150,000 patients in Connecticut and extends specialty care access to more than 2.5 million individuals across the U.S., operating as an incubator for innovative initiatives in social justice and healthcare equity.

US

  • Design, develop, and implement comprehensive enablement programs to empower the pre-sales engineering team.
  • Collaborate with Product Management, Field CTOs, and Sales Leadership to translate product updates into sales strategies.
  • Manage demonstration tools, instances, and scripts to ensure the team delivers effective technical presentations.

Saviynt provides an AI-powered identity platform that manages and governs access to an organization's applications, data, and business processes. It is a high-growth SaaS company focused on identity security, recognized as a leader in the field and serving Fortune 500 companies and government institutions.

AMS - North America And Canada

  • Apply ServiceNow knowledge and Security Operations domain expertise to design optimum workflows and processes for customers.
  • Draft user stories, train customers on acceptance criteria and testing, and provide leading practices guidance related to the ServiceNow platform.
  • Provide feedback to product development based on customer experiences and support complex engagements, including working with partners in co-delivery models.

ServiceNow is a global market leader providing an innovative AI-enhanced cloud platform that connects people, systems, and processes to help organizations work smarter. The company, which started in 2004, serves over 8,100 customers including 85% of the Fortune 500 and has a flexible, trust-based distributed work culture.

US 1w PTO

  • Support development and execution of full-funnel paid media strategies across digital and offline channels with a focus on B2B audiences.
  • Manage day-to-day campaign execution and optimization across platforms, leveraging data for audience segmentation and channel strategy.
  • Establish measurement frameworks, conduct A/B testing, and deliver insights to evaluate campaign effectiveness and inform data-driven recommendations.

Beyondsoft is a mid-sized IT and consulting company that combines modern technologies and proven methodologies to deliver tailored business solutions. The company operates globally across four continents, fostering a diverse, equitable, and inclusive culture that values collaboration, transparency, and accountability, and empowers employees to unleash their brilliance.

US

  • Build and execute a high-impact prospecting strategy with Business Development to identify ideal customers across your region.
  • Develop strategic sales plans with Sales Leadership and lead successful campaigns that deeply understand customer needs.
  • Manage pricing and contract negotiations with Varicent leadership and clients to close enterprise software deals.

Varicent provides cutting-edge Sales Performance Management (SPM) SaaS solutions to help organizations design smarter go-to-market strategies and maximize seller performance. The company is a recognized market leader with a collaborative and innovative culture, trusted by hundreds of global industry leaders.

$140,000–$160,000/yr
US Canada 4w PTO 16w maternity 12w paternity

  • Build the operational foundation for government affairs and public policy, designing systems, programs, and convenings.
  • Serve as the connective tissue between government affairs and other teams, managing advocacy campaigns, coalition coordination, and policy communications.
  • Contribute to strategic planning, stakeholder engagement, and policy development with a focus on federal energy policy and bipartisan relationship building.

Crux is a capital platform for the clean economy that modernizes capital raising and deployment for clean energy and critical infrastructure. The team of 95+ experts in energy, tax, finance, government, and technology is backed by leading investors and has a high-growth, high-ownership culture that blends financial services expertise with cutting-edge technology.

US Unlimited PTO

  • Define and drive the strategy for developer tooling across Temporal's platform, making opinionated bets on how developers should test, debug, and deploy durable applications.
  • Own the testing story end-to-end, making strategic calls on test infrastructure direction and defining canonical patterns for trustworthy tests.
  • Unify the CLI into one coherent tool for humans and AI agents, and collapse the getting-started experience so new developers reach a working project in minutes.

Temporal is an open source programming model that simplifies code and makes applications more reliable, helping developers deliver features faster. The company is a growing, globally distributed team guided by values of curiosity, drive, collaboration, genuineness, and humility.

$110,900–$136,797/yr
US

  • Bridge the gap between design and development to create user-centered digital experiences, focusing on front-end components and the design system.
  • Collaborate with cross-functional teams including product managers, designers, and developers to deliver intuitive interfaces and integrate new features.
  • Optimize front-end code for performance, ensure accessibility compliance, and leverage AI tools to accelerate development and maintain high UX standards.

ATPCO is the world's primary source for air fare content, providing technology and data solutions that power global travel. It has built a remote-first culture centered on trust, transparency, and belonging, offering flexible work arrangements and a supportive environment.

US

  • Lead pre-construction efforts for multiple utility-scale solar and energy storage projects, owning scope, budget, schedule, and risk mitigation plans.
  • Partner with Development, Engineering, Estimating, and Construction teams to ensure projects are construction-ready and aligned with business objectives.
  • Manage contractor bid processes, procurement planning, and pre-construction controls to protect cost, schedule, and execution certainty before mobilization.

Clēnera is a tier-one developer and independent power producer of utility-scale solar and energy storage facilities throughout the United States. The company fosters a culture of Caring, Committed, and Courageous individuals who value respectful, cross-functional collaboration and is experiencing significant portfolio growth.

US

  • Own the entire sales cycle from prospecting to close while driving new logo acquisition through outbound efforts.
  • Build pipeline using tools like ZoomInfo and LinkedIn Sales Navigator in a high-performance, KPI-driven environment.
  • Partner directly with senior leadership, close complex deals, and engage with C-level stakeholders.

PartsBase Inc. operates the world's largest online Aviation Marketplace and Community, connecting over 7,600 companies in more than 217 countries and territories. The company fosters a fully remote, team-focused culture that values inclusivity and celebrates employee successes, with clients often citing its people as a key differentiator.

US Unlimited PTO

  • Serve as the primary point-of-contact for enterprise customer inquiries, managing the support inbox and ticket workflow.
  • Troubleshoot and resolve first-line issues for enterprise hospital groups and escalate complex cases with proper documentation.
  • Partner with internal teams like Operations and Customer Support to resolve issues and maintain trackers for enterprise accounts and support trends.

Roo is a company that builds a veterinary staffing platform to connect animal healthcare professionals with hospitals for relief work and hiring opportunities. It is a remote-first, mission-driven company with a diverse team focused on innovation in the animal health industry.