Manage partner communications, shared inboxes, and ServiceNow support for the Claims team within the HQR contract.
Coordinate operational activities across Product, Engineering, and CMS stakeholders to ensure inquiries are routed and resolved.
Develop knowledge management documentation and process improvements to streamline recurring support needs.
Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Enter and track work orders through the property management system to ensure accurate and timely documentation.
Communicate and coordinate planned service visits with residents, contractors, and maintenance teams.
Maintain working knowledge of accounting and control concepts, including purchase order creation and invoice processing.
Corvias is a company that develops solutions through partnership, focusing on solving partners' systematic challenges and building resilient communities. They foster a culture of caring, purposeful, diverse, and courageous individuals who are committed to making a difference for their partners.
Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.
The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Serve as the primary operational contact and trusted advisor for customers, ensuring successful delivery and adoption of enterprise solutions.
Lead cross-functional initiatives with Product, Engineering, and Support teams to resolve challenges and drive customer success.
Manage customer health, escalations, and strategic growth initiatives to maximize value from technology investments.
Our partner company delivers enterprise technology solutions that help organizations optimize business processes and achieve measurable outcomes. With a focus on collaboration and innovation, the company fosters an inclusive culture and supports remote work across the United States.
Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
Provision equipment, manage systems and cloud services, and support security initiatives.
Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.
Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.
Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
Communicate customer requirements to internal teams and manage complex order details, quotations, and requests through various channels.
Generate reports on products, sales revenue, and customer complaints, and prepare shipping documentation for domestic and international shipments.
Our partner is a medical device company that provides innovative technologies to support healthcare professionals and patients worldwide. They offer a collaborative, mission-driven environment with opportunities to contribute to meaningful work.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Respond to incoming calls, emails, and inquiries professionally and promptly.
Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
Maintain accurate records of inquiries, communications, and follow-up activities.
Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Serve as the primary point of contact for clients, maintaining long-term relationships and aligning engagement objectives with client needs.
Oversee client engagements from initiation to completion, ensuring on-time, within-scope, and within-budget delivery.
Lead cross-functional teams, allocate resources, and promote client-focused performance and accountability.
This company is a consulting firm specializing in application managed services for healthcare organizations. They foster a collaborative, autonomous, and client-first culture with a focus on meaningful impact.
Provide first-line remote technical support for hardware, software, and enterprise applications.
Manage and triage support tickets using ServiceNow, ensuring SLA compliance and first-call resolution.
Assist with remote device provisioning, software deployment, and asset management in a distributed environment.
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.
Provide post-enablement customer support and workflow execution for Cyara customer accounts.
Offer platform guidance, configuration support, and adoption assistance to improve operational quality.
Coordinate with cross-functional teams to manage issues, SLAs, and customer health signals.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice, digital, messaging, and AI channels. The company has a global team committed to innovation and collaboration.
Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.
Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Build and grow client relationships by delivering excellent service across print and digital platforms.
Serve as primary point of contact for clients and Area Directors, ensuring clear communication and smooth client experience.
Drive client retention and growth by renewing partnerships, identifying upsell/cross-sell opportunities, and proactively addressing cancellations.
The N2 Company is America's leading publisher of community magazines, reaching millions of readers nationwide. They are a remote-first company with a culture built on trust, respect, and humility, providing supportive work opportunities.