Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Manage operational alignment, performance consulting, and issue resolution for assigned client accounts.
Translate complex operational data into clear insights, recommendations, and action-oriented narratives for clients.
Partner with internal teams to drive alignment across the client lifecycle, escalating to the Client Alignment Director as needed.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform. The company is a multi-year recipient of the Top Workplaces award, recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and has been on the Inc. 5000 list for eleven consecutive years.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Oversee end-to-end delivery of services and products across all client accounts, ensuring quality and timeliness.
Develop and maintain strategic client relationships, monitoring satisfaction and identifying growth opportunities.
Lead resource management and contribute to long-term delivery strategy, including learning and development programs.
Attivo Partners is a fast-growing finance and accounting consulting firm providing fractional CFO and accounting services to venture-backed startups. They maintain a remote-first, collaborative culture with a focus on mentorship and professional growth.
Manage and grow client relationships through hands-on partnership with operations and sales leadership.
Drive satisfaction and retention via proactive communication, aligning expectations with internal capabilities.
Identify cross-sell opportunities and present new solutions to existing clients, with a target sales quota.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise. A multi-year Top Workplaces recipient and Black Book's #1 Specialty RCM Solution provider in 2024, it is among the top 1% of Inc. 5000 fastest-growing private companies for 11 years.
Ensure clients achieve their desired outcomes with the product, from implementation to ongoing success.
Manage client relationships as the primary point of contact for day-to-day queries and project coordination.
Drive client satisfaction, engagement, and growth through proactive communication and identifying upsell opportunities.
VivaCity builds AI-powered sensors and analytics to give cities a network-wide understanding of transport movements, supporting safer streets and sustainable transport. It is a 60-person AI scale-up with a presence in the UK, North America, and APAC, and a collaborative culture focused on actionable insight.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Manage communications with team members and assist Client Services team in developing new business initiatives and organic growth within accounts.
Coordinate pitch presentations, lead point of contact for assigned projects, and ensure project profitability and client deliverables.
Drive daily project activities, manage scope changes, facilitate medical-legal-regulatory review, and contribute to client proposals and budgets.
Precision AQ is a leading payer marketing agency that supports global pharmaceutical and life sciences clients in achieving commercial excellence. They are a growing agency with a team-driven environment, offering opportunities for external training, mentorship, and cross-functional projects.
Manage a portfolio of SMB and Mid-Market clients as their trusted advisor throughout the client lifecycle.
Build strong relationships, monitor client health, and proactively drive engagement and renewals.
Collaborate cross-functionally with Sales, Product, and Marketing to share client insights and improve offerings.
Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.
Lead and develop a team of Account Managers to deliver exceptional client value and drive success across the Home Services vertical.
Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.
Oversee account performance metrics, client satisfaction, and growth, collaborating with cross-functional teams to drive revenue retention and upselling.
Scorpion is the leading provider of technology and services helping local businesses thrive. The company offers a unique blend of AI support and teams of human experts, with a culture focused on client success and continuous improvement.
Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery.
This company provides staffing and service delivery solutions, focusing on healthcare IT. The size and culture are not specified, but the role emphasizes quality control and process improvement.
Drive exceptional operational experience by resolving learner challenges in a timely manner.
Collaborate cross-functionally with internal teams and external partners to resolve learner and client questions.
Identify learner escalation trends, surface feedback, and enhance internal processes to improve client satisfaction.
InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. The company partners with leading employers like Labcorp, Adidas, and SSM Health, driving social and business outcomes by providing access to education.
Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
Identify and execute upsell and cross-sell opportunities across a broad portfolio to enhance client value.
Provide prompt support, conduct regular performance reviews, and collaborate internally to align client goals.
Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.
Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
Analyze client feedback and define action plans to improve our solution.
Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.
Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an equal opportunity employer fostering an innovative and inclusive culture.
Provide strategic direction and support to professional services teams, fostering collaboration and continuous improvement.
Build relationships with clients, internal teams, and vendors to ensure successful implementations and integrations.
Manage budgets, resources, and process optimization to drive operational excellence and customer satisfaction.
Mitratech provides technology solutions for Corporate Legal, Compliance, Governance, and HR teams. The company fosters a culture of ownership, transparency, and continuous improvement, with employees balancing individual excellence with teamwork.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.