Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Own the launch process for new properties from deal closure to one week post-launch.
Be the point of contact for partners and stakeholders throughout the onboarding process.
Drive internal execution and accountability, ensuring alignment among teams.
AirGarage is bringing real estate online, starting with parking. They replace broken parking machines with a unified, data-rich operating system, enabling real-time visibility and revenue increases for real estate owners.
Own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
Drive adoption of key Newbook products, reduce churn, and expand recurring revenue through strategic account planning.
Act as a trusted partner to decision-makers, uncovering opportunities, negotiating renewals, and ensuring our customers see Newbook as essential to their success.
Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. They pride themselves on building strong, long-lasting relationships with their customers and partners, helping them maximise growth while delivering world-class service.
Act as the primary point of contact for assigned Enterprise customers.
Own the full post-sales lifecycle, including onboarding and renewal execution.
Build trusted relationships with users and executive sponsors.
Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.
Moveworks was founded in 2004 with the vision to transform how we work. Today, we are a global market leader brining innovative AI-enhanced technology with over 8,100 customers, empowering organizations to find smarter, faster and better ways to work.
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.
Lead a designated book of business aligned to HealthJoy’s most strategic broker partners.
Be a key driver of HealthJoy’s revenue goals through proactive account management, strategic expansion, and world-class retention efforts.
Build strong, consultative relationships across all levels of a customer organization, from day-to-day champions to C-Suite stakeholders.
HealthJoy guides employees to affordable, high-quality healthcare by consolidating clients’ health and wellness strategies into the HealthJoy Benefits OS, a simple, unified digital experience, leading to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards and grown globally to over 300 team members.
Serve as the primary post-sales point of contact for a variety of small business customers
Develop a deep understanding of each customer's business objectives and industry challenges.
Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.
Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.
Develop relationships with partner practices, driving mutual success.
Optimize engagement of partner practices using data and insights.
Enable partner practices using payment plan technology.
Cherry is a fast-growing FinTech company established in 2019 that offers a user-friendly Buy Now, Pay Later solution for medical practices. Led by Stanford entrepreneurs and backed by investors like Kleiner Perkins and DCM, they enable medical practices to serve more patients by enhancing financial accessibility.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
Build and maintain strong, long-lasting client relationships
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. They work with over 6,500 dealerships and every major manufacturer providing data-driven marketing and software solutions.
Oura's mission is to empower every person to own their inner potential. They provide award-winning products that help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Manage a portfolio of ~70+ mid‑market AEC customers, with clear ownership for health, adoption, retention, and growth.
Build and execute account plans that achieve portfolio‑level revenue growth (target ~20% YoY) and strong net/gross retention.
Lead onboarding and early lifecycle motion to ensure rapid time‑to‑value and establish core workflows and training.
DroneDeploy empowers field teams with robotics and AI. They are the only reality capture platform that combines robotic automation, AI agents, and a truly unified system. At DroneDeploy, they thrive in a mostly remote-first culture rooted in innovation and impact. They foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
Maintain high retention and build trust and rapport with your book of business.
Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met
Promenade, formerly BloomNation, empowers local businesses with products and services that allow them to thrive online and offline. Promenade builds vertically-focused software catered to each industry they serve, leveling the playing field between small businesses and large aggregators.