Monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards.
Work with end users on software standards, create change requests, and route tickets to stakeholders or resellers.
Maintain license keys, install packages, and update internal tools for software contract management.
Empower AI provides AI solutions for federal government agencies, helping them enhance workforce productivity and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Manage the full lifecycle of Microsoft product transactions from client onboarding to renewals.
Collaborate with Accounting, Sales, and Service teams to ensure accurate pricing, order creation, and billing.
Track and report on order and renewal status to prevent service disruption and support client needs.
Alta Vista Tech is a portfolio company of Pine Services Group, focused on technology services. They are a small to mid-sized company that values an ownership mindset, proactive follow-up, and cross-functional collaboration in a remote-first culture.
Monitor software licensing support channels and respond to user requests promptly.
Process service requests while ensuring accurate documentation of user and product information.
Assist end users with software licensing requirements and coordinate with vendors for resolution.
Our partner is a technology-focused company that provides software asset management solutions to support critical missions. They operate with a collaborative culture and offer professional growth opportunities in a remote environment.
Manage a portfolio of customer renewals, ensuring timely execution of renewal processes and revenue retention.
Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience.
Lead renewal negotiations, resolve commercial challenges, and align customer needs with business objectives.
A global SaaS provider serving enterprise customers worldwide with a focus on innovation and professional growth. The company fosters a collaborative and inclusive culture, emphasizing ownership and continuous improvement.
Responsible for all Software Licensing Optimization (SLO) and Procurement Support tasks within the program.
Provide stakeholders with knowledge of industry standard licensing models and core specialization in major software publishers.
Ensure proper license management tracking and develop annual renewal reporting for the Government.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions and is recognized as a 2024 Military Friendly Employer.
Engages with customers and partners to understand business priorities and ensure alignment with recurring revenue strategy.
Applies technical expertise across products and services to support renewal execution for mid-market accounts.
Collaborates with cross-functional teams to prepare renewal quotes and resolve technical risks.
Cisco is a multinational technology company that develops networking hardware, software, and telecommunications equipment. With over 80,000 employees, Cisco fosters a culture of innovation and collaboration, empowering employees to make a global impact.
Own the full renewal motion: research account health, craft pricing quotes, and negotiate terms to secure revenue.
Partner closely with Tech Touch CSMs to strategize on accounts and maximize bookings.
Maintain impeccable opportunity administration in Salesforce, including accurate deal sheets and pipeline forecasting.
KnowBe4 is a pioneer in digital workforce security, providing attack simulation, training, and AI-driven security solutions. Trusted by over 70,000 organizations worldwide, the company fosters a talented and dynamic team focused on customer success.
Manage the full renewal lifecycle for customer accounts, ensuring timely and accurate contract renewals.
Build and maintain client relationships to understand needs and provide tailored solutions.
Analyze renewal metrics and collaborate with Sales, Customer Success, and Product teams to strengthen retention.
1Password is a cybersecurity company providing password management and Unified Access Management to secure digital identities and applications. With over $400M in ARR, 180,000 businesses trust 1Password, and we foster a culture of collaboration, transparency, and human-centric innovation.
Conduct thorough Account Reviews with customers to ensure satisfaction before renewal.
Proactively identify customer issues and collaborate with teams to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Check Point Software Technologies is a global cybersecurity leader. We are consistently nominated for the Forbes Best Employers list and foster a passionate, fun, remote-friendly, and fast-paced environment.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, and evaluate license usage to complete true-up requirements.
Collaborate with Sales and Customer Success Managers on renewals strategy, leveraging customer analytics to identify and mitigate risk.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Drives customer engagement and growth within the existing installed base through proactive outbound communication and data-driven sales support.
Works closely with customers, channel partners, and internal sales teams to identify opportunities for subscription expansion, renewals, and lifecycle management.
Acts as a key liaison, ensuring smooth information flow between customers and regional sales teams while supporting revenue growth initiatives.
SonicWall is a cybersecurity forerunner with over 30 years of expertise, recognized as a leading partner-first company that provides security solutions against cyberattacks. With its own threat research center, SonicWall serves enterprise, government, and SMBs globally, and is committed to creating a diverse and inclusive environment.
Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Drive growth by expanding participation in national implementations and identifying re-engagement opportunities with existing clients.
Coordinate between operating companies, national sales, and customer site managers to convert strategic opportunities into revenue.
Maintain CRM records, track implementation milestones, and monitor at-risk clients to prevent attrition.
Epika Fleet Services is a multi-brand, private equity-backed services organization overseeing approximately 10 independently operated companies in the medium to heavy-duty fleet and equipment maintenance industry. The company serves B2B clients including fleet operators and logistics firms, fostering a relationship-driven sales culture.
Drive new business within an assigned geography or vertical through cold outreach and lead generation campaigns.
Manage the full sales cycle, including scheduling meetings, building a pipeline, and facilitating proposal reviews.
Leverage Salesforce.com to accurately reflect pipeline and account activity and act as a subject matter expert on all Keeper products.
Keeper Security is a fast-growing cybersecurity software company that protects thousands of organizations and millions of people in over 150 countries. The company is a pioneer of zero-knowledge and zero-trust security, recognized in the Gartner Magic Quadrant for Privileged Access Management, and fosters a team-oriented, results-driven culture.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Facilitate and support renewals strategies within an assigned area.
Develop close working relationships with field sales and engage clients directly.
Achieve or exceed monthly, quarterly, and annual sales goals.
ePlus is a technology solutions company that helps clients optimize their IT environments. The company is collaborative and values diversity, inclusion, and work-life balance, with a passionate and skilled team.