Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
Ensure a first-class client experience through frequent contact with customers and build relationships with client decision makers.
Manage regional field operations, align local teams, and drive business growth across multiple states and clients.
Element Fleet Management is the largest publicly traded pure-play automotive fleet manager in the world, redefining the industry with a people-first, client-centric approach. The company operates in over 50 countries and fosters a culture of innovation, empowerment, and accountability.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Provide direct operational oversight and support of teams, ensuring performance and service standards are met.
Lead scheduling, staffing, and queue management to maintain 24/7 coverage while leveraging data analytics for KPI monitoring.
Collaborate with clinical leadership to optimize workflows, implement innovations, and support value-based care goals.
Privia Health is a technology-driven physician enablement company collaborating with medical groups, health plans, and health systems to optimize practices and improve patient care. It is led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Oversee student records, testing, attendance, and office management to support school operations.
Act as a resource for internal staff and external families by managing escalated needs across procedures and technology.
Liaise between school teams and regional leadership to develop and document operational procedures.
ACCEL Services provides operational support to regional online schools, ensuring compliance with sponsor and board regulations. The company emphasizes collaboration, reliability, and adherence to state laws.
Lead a territory team of General Managers to ensure proper direction for day-to-day operations.
Coach and develop team members, focusing on performance management and succession planning.
Track metrics and serve as liaison between HQ and field to improve customer experience.
Gopuff is a delivery service that brings convenience items to customers in minutes. They are building a motivated team to drive forward a new age of convenience and predictability.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Manage, coach, and develop a distributed Lab Operations team.
Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution.
Improve SOPs, quality standards, and team workflows for consistent scaling.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, and YC, they are scaling fast with a remote-first culture.
Manage provider and coach assignments to ensure accurate care team operations.
Maintain operational data quality and perform analysis to identify inefficiencies.
Collaborate with cross-functional teams to optimize workflows and support scalable care models.
The company is an innovative healthcare organization that leverages technology to improve clinical operations and patient outcomes. It fosters a collaborative, remote-first culture with a global team.
Lead and supervise daily operations team performance, ensuring accuracy and timeliness.
Handle complex client escalations, troubleshooting operational, payment, and technical issues.
Onboard, train, and coach team members while maintaining visibility over client cases.
We are a fast-growing international company focused on client support operations. Our small team culture emphasizes ownership, independence, and hands-on problem-solving.
Lead a Workforce Management team supporting 24/7 crisis intervention services across multiple channels and countries.
Develop advanced forecasting models, capacity plans, and scheduling strategies to optimize staffing and service coverage.
Partner with crisis services leadership to analyze data and implement improvements for operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment and are a remote-first organization.
Lead and develop a high-performing enrollment team to drive conversion rates and customer experience.
Coach team members through structured feedback and monitor key performance indicators for continuous improvement.
Maintain a personal enrollment caseload to stay connected with customer interactions and demonstrate best practices.
This company provides enrollment services to help individuals access important services and resources. It fosters a collaborative environment focused on innovation and continuous improvement, with a team dedicated to operational excellence.
Lead day-to-day and long-term clinical operations across markets and care modalities to achieve access, quality, and financial goals.
Build and standardize the clinical operating system, including scheduling, staffing, and workflows for scalable multi-site operations.
Drive cross-functional execution and establish accountability through KPIs, dashboards, and performance reviews.
Tia is building a new model of healthcare for women that integrates primary care, gynecology, mental health, dermatology, and wellness. As a Series D venture-backed company trusted by over 120,000 women, Tia fosters a culture of excellence through continuous improvement, learning, and collaboration.
Manage day-to-day operational execution for a portfolio of partner relationships, including configurations, integrations, billing, and reporting.
Lead implementations and operational initiatives for new and existing partners, coordinating internal resources to meet timelines.
Analyze operational data, synthesize findings, and communicate recommendations to internal and external stakeholders.
Our partner is a fast-growing healthcare technology company. They offer a remote-first work environment and are committed to making a meaningful impact on healthcare.
Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.
Support daily administrative and operational tasks
Maintain accurate records, spreadsheets, and company systems
Coordinate requests and follow up with internal teams
Bilgewater Group is a company focused on operational excellence and administrative support. We maintain a remote-first culture with an emphasis on organization, communication, and equal opportunity employment.
Drive student lifecycle outcomes across university portfolios through strategic leadership and operational excellence.
Manage team performance, execute retention strategies, and monitor data to meet retention, satisfaction, and graduation targets.
Serve as escalation point for program-level performance, student risk, and institutional concerns, overseeing 5-6 managers and up to 9,000 students.
2U partners with top universities and companies to deliver online education programs, accelerating careers and transforming lives. As the parent company of edX, it powers thousands of higher education offerings and employs a diverse global workforce.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.