Provide personalized support to Mandarin-speaking students and parents, building trusted relationships.
Manage onboarding, administrative processes, and orientation sessions for the Chinese market.
Collaborate with academic, product, admissions, and sales teams to improve support processes.
The partner company provides personalized academic support to students and families through education technology. They operate a globally distributed, fully remote team focused on collaboration and continuous improvement.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Answer customer inquiries via phone, LINE, Facebook, and email daily.
Resolve product or service issues by diagnosing causes and explaining solutions.
Share recurring issues with management and conduct follow-up calls.
FINN is a fintech company building transparent products that improve financial well-being for employees, including earned wage access and money management tools. Founded in 2022, FINN is the largest early wage access provider in Southeast Asia and is expanding globally.
Support Mandarin-speaking students and families as their primary point of contact.
Build trusted relationships and provide personalised, proactive solutions for academic success.
Collaborate cross-functionally to improve and localise student support processes.
This role is with a partner company that provides dedicated support for Mandarin-speaking students and families in an online learning environment. They operate as a fully remote, globally distributed team focused on student success and cross-functional collaboration.
Consult customers on all questions related to our websites.
Work efficiently with customer requests to resolve issues and ensure retention.
Promote our websites and maintain high service quality.
Social Discovery Group (SDG) solves problems of loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms. The company is a two-time 'Great Place to Work' winner and a top-5 company for work-from-anywhere jobs, with an international team of digital nomads.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Manage inbound calls for diverse businesses, becoming the trusted voice of each client with empathy and professionalism.
Take accurate messages, book appointments, and transfer calls efficiently using user-friendly tools.
Build strong client relationships and collaborate with the team to continuously improve service quality.
Veta Virtual is a fast-growing call center providing phone-based customer service for a diverse range of businesses. The company fosters a friendly, supportive culture with team events and opportunities for professional growth.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Record short, one-sided phone calls in Mandarin Chinese following a 6-step flow (greeting, ID verification, issue, pause, resolution, closing).
Use the CrowdGen secure platform to submit audio and metadata after each session.
Complete 4 to 10 approved sessions per project, with no more than 3 per day and at least 3 hours apart.
CrowdGen by Appen provides flexible, project-based data collection and AI training opportunities for independent contractors worldwide. It connects a global community of freelancers with paid tasks, emphasizing remote work and user-friendly technology.
Listen to recorded audio files in the target language and transcribe them accurately
Follow formatting and transcription guidelines to ensure high quality
Review and correct transcription errors when needed
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They collect data where automation is not possible and support projects involving speech recording, transcription, image and video collection, mapping, and AI training across Europe and North America.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Prepare, review, and update customer service SOPs, macros, announcements, and FAQs for clarity and consistency.
Manage CS tickets and monitor daily performance, proposing data-backed process improvements.
Collaborate with cross-functional teams, create training materials, and support knowledge transfer on updated processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company maintains a flat, result-driven culture and a remote-first work environment.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Resolve customer issues with swift response times and make customer satisfaction a top priority.
Collaborate with other teams to tackle root causes of customer issues and serve as the voice of the customer.
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Deliver Level 1 support via phone, email, and ticketing for clinical systems.
Troubleshoot and resolve issues, escalating complex cases when needed.
Manage user accounts and support vaccine-related operations.
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.