Owning your own business area to deliver a best in class customer experience.
Instilling a culture focused on accurate, efficient work and risk-awareness.
Leading and executing on core projects from end to end.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!
Deliver successful customer outcomes by leading the function to achieve KPIs and SLAs.
Optimise capacity, manage risk, and ensure compliance to all policies and procedures.
Drive continuous improvement and the strategic direction of the function.
They are a company offering job opportunities in various locations. They seem to have a focus on providing supportive environments for their employees.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Enthusiastically coach and develop a team of Operations Specialists/Associates
Manage escalations, carefully managing complex issues to a full resolution
Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions
Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.
Lead daily performance of frontline teams, ensuring quality and service standards.
Drive employee development through coaching, mentoring, and continuous feedback.
Collaborate cross-functionally to resolve operational issues proactively.
Carenet Health delivers seamless member experiences through frontline teams. They are committed to creating an inclusive environment for all employees.
Define and execute the global roadmap for bank partnerships and product integrations.
Manage and scale a global portfolio of partnerships, including Tier-1 banks, processors, and local clearing houses.
Oversee 3rd party transaction expense budgets and drive initiatives that significantly reduce cost-of-service.
Trustly is a global leader in Open Banking Payments, establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. They are a global team of innovators, collaborators, and doers thriving in a dynamic, entrepreneurial, and high-growth environment.
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.
Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives.
Define program strategy and oversee the development of clear roadmaps and execution plans.
Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company with employees across the country of employment and offer competitive benefits that are anchored to their core value of people come first.
Lead a team of Complaints Handlers, ensuring thorough investigations and resolution of customer complaints.
Drive team performance, quality assurance, and provide coaching and motivation.
Identify root causes of complaints and recommend solutions to reduce complaints volumes.
The company focuses on complaints handling within the financial services industry. They aim to deliver performance and employee engagement that drives customer and client satisfaction.
Build and lead a high-performing team of tax professionals owning team outcomes.
Own the partner experience for tax operations: filings, notices, and escalations handled with urgency and transparency.
Drive process improvements to increase accuracy, efficiency, and scalability across tax operations.
Check's embedded payroll redefines how people get paid and makes it easier for payroll businesses to launch, grow, and thrive. At Check, people use creative problem-solving, critical thinking, and grit to impact every business they build and ignore conventional role boundaries in favor of the unique strengths , and value each builder brings to the team and to the mission.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Make operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.
Drive adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction.
Build automated reporting tools and dashboards to track payment performance, decline trends, settlement activity, and operational risks.
Culligan Quench delivers on-demand filtered water solutions. They serve over 120,000 customers across North America with bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers.
Collaborate across the organization to improve operations.
Implement policies and procedures to improve business operations.
Track infrastructure improvement projects to meet cost savings goals.
Columbia General is a company that appears to value innovation and streamlined processes. While the exact size and culture are not specified, the job posting emphasizes collaboration, continuous improvement, and valuing employee contributions, suggesting a results-oriented environment.
Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.
Serve as leader of the local study team on assigned studies.
Manage and maintain accurate country level plans including timelines and budgets.
Implement startup and site activation plans at various levels.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify top-fitting candidates and shares this shortlist directly with the hiring company.
Leading internal operations and the office IT team.
Owning the internal systems and SaaS ecosystem.
Driving compliance and governance.
TrustYou is an AI-driven hospitality platform dedicated to transforming guest experiences. With a multicultural team of over 120 professionals working remotely across the globe, they help companies grow by achieving customer excellence, embracing an open feedback culture.
The Director of Operations partners with cross-functional teams to drive strategic initiatives from inception through executive review.
This role leads and develops a team responsible for program execution, operational rigor, and stakeholder alignment.
The Director translates enterprise strategy into executable plans and oversees the governance and financial performance of centralized functions.
Connections Health Solutions provides immediate-access behavioral health crisis care by combining medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources. Their model is physician-led and data-driven and they've delivered treatment to hundreds of thousands of individuals facing crises.
Drive the build, execution, monitoring & ongoing implementation of scalable products and processes.
Leverage your operational expertise to identify opportunities for improved efficiency and automation.
Support and lead cross-functional efforts with our product, engineering, payer, and CX teams.
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. They've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states and are a Series D company with over $325m in funding.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.
Collaborate across the organization to document current processes and identify opportunities for improvement.
Analyze root causes of process inefficiencies and develop effective solutions.
Design and implement policies to enhance daily business operations seamlessly.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They value diverse backgrounds, promote work-life balance and trust.