Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
Work on projects and initiatives that improve our internal processes
Owner.com is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. The team is in the low hundreds and includes top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Work with the Sales Development team to identify and sell into new accounts, generating pipeline.
Manage the entire sales cycle from self-sourcing new opportunities to close, ensuring new Customers remain on track.
Network with existing customers and vendor partners to build and maintain long-lasting business relationships with clients.
Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform that provides a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.
Own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
Drive adoption of key Newbook products, reduce churn, and expand recurring revenue through strategic account planning.
Act as a trusted partner to decision-makers, uncovering opportunities, negotiating renewals, and ensuring our customers see Newbook as essential to their success.
Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. They pride themselves on building strong, long-lasting relationships with their customers and partners, helping them maximise growth while delivering world-class service.
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.
Lead the overall management of our most valuable business segmentation of customers
Resolve customer cases and tasks daily
Share data with restaurants to change behavior and drive adoption
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with world-class technology. They empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book restaurants.
Provide exceptional and timely inbound customer support via phone and email
Consult and educate our customers to provide value, resolve their business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
Yelp's mission is to connect people with great local businesses. Yelp Restaurants division is growing and is a true startup environment where you can make an impact and contribute directly to their strategy.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.
Drive partner-sourced and partner-influenced pipeline and commercial performance.
Collaborate with Sales, Marketing, and Customer Success to recruit and onboard new partners.
Own partner sourced and partner influenced pipeline and bookings and track performance.
Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized, cloud-based solution for accounting and back-office operations for restaurants. Their culture is focused on empowering team members to produce top-notch results while elevating their skills.
Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams
Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces in New York City and Ireland, and they foster inclusivity, and communicate with transparency and accountability.
Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts
Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training
Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests
Breeze is building the universal payment layer to unify all currencies—fiat and crypto—so businesses and consumers can transact seamlessly. They are a dynamic startup, backed by Sequoia Capital.
Reduce churn and downgrades by engaging customers at critical moments.
Provide product guidance and reinforce self-service resources.
Refine save motions, upgrade experiences, and adoption workflows.
Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.
Monitor and improve card program key metric rates.
Perform daily/weekly/monthly reconciliation and resolve discrepancies.
Manage onboarding workflows for new Pay and Card merchants.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
Grubhub, part of Wonder, champions restaurants from coast to coast and aims to strengthen their roots within communities. They feature hundreds of thousands of merchants in over 4,000 cities nationwide and are known for their innovative technology in online food ordering.
Maintain and improve current customer relationships via structured contact schedules.
Develop and maintain in-depth knowledge of WinePOS, WineCommerce, WineSuite Payments and all ICS hardware and service offerings.
Jonas Software provides enterprise management software solutions, serving a wide range of vertical markets. With over 65 distinct brands, they support over 60,000 customers in more than 30 countries and employ over 6,000 skilled professionals.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Run confident, engaging sales conversations that feel helpful and natural.
Check in with customers after their clean to confirm satisfaction and ask for reviews.
MaidThis Cleaning of Northwest San Antonio provides cleaning services to homeowners, Airbnb hosts, and commercial offices. They are a fast-growing company looking for someone to grow with them.
Manage the administration and optimization of Customer Success platforms.
Leverage AI and automation tools to enhance account insights, risk detection, and customer communications.
Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion.
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.