Provide real-time support to traders via chat, email, and community channels
Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
Help troubleshoot common platform issues and guide users through solutions
Tradeify Crypto is a rapidly growing cryptocurrency proprietary trading firm built to empower traders with access to capital, cutting-edge tools, and a high-performance trading ecosystem. They aim to create the most trader-centric platform in crypto, combining capital access, advanced technology, education, and community.
Converse virtually with clients, weaving financial strategies that empower.
Cultivate client bonds that stand the test of time.
Ride the crest of industry trends, fortifying your knowledge.
Global Elite Empire Consultants is a third-party recruiter helping teams find qualified candidates. They offer the chance to enter financial services on a part-time basis while working fully remotely.
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Oneleet is a fast-growing security and compliance platform that aims to revolutionize the cybersecurity industry by making security and compliance effective and easy. They recently raised a $33 million Series A and are rapidly growing with a team that has decades of experience.
Correspond with our clients via different customer support channels.
Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
Own the customer experience and take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
ClickUp is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. Millions of teams use ClickUp to break free from silos, reclaim their time, and unlock new levels of productivity.
Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
Lead the Customer Success department and technical support teams
Drive customer retention and growth while ensuring a seamless and positive customer experience.
Xapo Bank is committed to changing the way things are done within the financial sector. They are a fully distributed team of over 130 employees working remotely from 30+ countries around the world, striving to provide economic freedom and wealth protection globally.
Basic troubleshooting skills with streaming services.
Strong problem-diagnosis and problem-solving skills.
Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team supporting customers of a global giant in the streaming media and entertainment industry. They offer opportunities to build a fulfilling career and grow with them in the future.
Coordinate with insurance representative on claims and accidents
Prepare and present reports summarizing accidents, utility hits, damages, injuries and near misses
MasTec Communications Group provides engineering, construction, and design and management solutions that meet the growing telecommunications needs throughout the United States. They are a fast-growing team of professionals committed to safety and quality service.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy.
You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional.
This is an individual contributor role and your work directly determines the quality of their experience.
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. They combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. They have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd their revenue year-over-year.