Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.
Deliver a consistently customer-focused experience in a fast-paced call centre environment.
Manage high volumes of inbound calls with professionalism and apply strong soft skills like active listening and patience.
De-escalate challenging situations with calmness and maintain strict confidentiality and ethical standards.
Ysgol Dinas Brân is a company operating in a fast-paced call centre environment, ensuring respectful, supportive, and efficient interactions. The company values reliability, consistency, and performance feedback as part of ongoing development.
Conduct competitive analyses and audit client websites to identify high-impact SEO and growth opportunities.
Build ROI models, strategy decks, and executive overviews that clearly communicate findings and recommendations.
Deliver client-ready presentations with exceptional attention to detail and deadline-driven project management.
Graphite is a technology-enabled growth agency that helps fast-growing companies with content, SEO, and AEO. They are a fully distributed company with team members across North America, Latin America, and Europe.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Perform outbound cold calls using Mojo Power Dialer for lead generation and appointment setting.
Maintain CRM with organized notes, follow-up reminders, and lead tracking.
Provide administrative support including listing paperwork and transaction coordination tasks.
20four7VA is a company that provides offshore independent contractors to deliver remote services to clients worldwide. They offer various open roles, weekly payments, free training, and a supportive community.
Execute searches across multiple booking strategies including award travel, loyalty program redemptions, and premium fare inventory to find the best options for each client.
Build polished, well-structured quotes with clear reasoning on routing, fare rules, and pros/cons, delivering within SLA targets.
Acknowledge client messages within 30 seconds, maintain proactive communication, and ensure seamless handovers to other teams.
Frontier helps companies grow full-time, cross-functional teams abroad by hiring smart people and placing them in top companies. They have placed over 800 hires across 50 US-based startups and high-growth companies.