Remote Customer service Jobs · India

• Drive partner adoption of WordPress and related web products, providing high-quality support throughout the website lifecycle.
• Translate ambiguous partner requests into clear, actionable WordPress-focused requirements and delivery plans.
• Own project execution, troubleshoot technical issues, and act as a voice of the customer to improve products.

Automattic powers web publishing, commerce, and communication technologies through products like WordPress.com and WooCommerce. It is a fully distributed company with a global team, known for its open-source culture and autonomy.

• Contact trainers by phone and guide them through the registration process.
• Verify trainer information accurately through phone calls and maintain clear records.
• Work toward performance-based targets and incentives while communicating professionally.

• Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
• Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
• Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.

The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.

• Lead a team of Research Advisors, ensuring high utilization and delivering exceptional client service.
• Manage and mentor team members on project delivery, retention, and growth.
• Track team metrics like utilization and CSAT, and participate in hiring interviews.

Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech to understand users deeply. They are a recognized leader with a diverse, inclusive team that prioritizes learning and sharing.

• Own and execute mass guest outreach via email, SMS, and app push campaigns across events and VIP programs.
• Draft copy, build, test, and QA campaigns while serving as the primary after-hours contact for urgent updates.
• Monitor deliverability, track metrics, and streamline workflows to ensure flawless guest communications.

Frontier is a fully remote talent agency that helps companies build cross-functional teams abroad. It is a 150-person subsidiary of Fresh Prints, based in New York, with most team members in India and the Philippines.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Engage with candidates across multiple international markets to understand career goals and recommend suitable SAP training or project-experience pathways.
• Manage inbound and outbound leads across channels like Facebook, Instagram, email, and WhatsApp while maintaining accurate CRM records.
• Meet enrollment targets through consultative selling, disciplined follow-up, and ethical sales practices aligned with North American business hours.

This position is listed on behalf of a partner company, which manages all applications and next steps. The partner is looking for a results-driven admissions and educational sales professional supporting prospective SAP learners and professionals globally, based in India with a fully remote night shift.

• Handle customer inquiries professionally and efficiently.
• Accurately capture and update customer information.
• Transfer calls to appropriate departments as needed.

This company is a partner organization that provides customer service outsourcing. It focuses on professional communication and customer satisfaction.

• Accurately interpret conversations between English and Urdu speakers while preserving meaning and context.
• Follow standard operating procedures and meet quality objectives to maintain high service standards.
• Work flexible shifts including night shifts in a team-oriented remote environment.

The company provides language interpretation services to facilitate clear communication between English and Urdu speakers. They operate with a collaborative remote team focused on customer support and quality service, fostering a positive and energetic work culture.

• Serve as the first point of contact for customers via email, chat, or phone, resolving inquiries and support tickets promptly and accurately.
• Investigate and resolve customer complaints by collaborating with internal teams and using SQL to extract or verify data.
• Maintain thorough documentation of interactions, track common issues to identify trends, and contribute to improving support resources.

Ocrolus is an AI workflow and analytics platform for lenders, helping automate lending decisions with over 99% accuracy. Trusted by over 400 customers including Better Mortgage, Brex, and SoFi, we are a remote-first team of builders and problem solvers committed to fostering an inclusive workplace.