Remote Customer service Jobs · India

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software, including detailed onboarding playbooks and building relationships with customers.

Manage internal and partner support teams to provide Enterprise level, post-sales support to Smartsheet customers. Manage a mix of leaders and individual contributors within Technical Support, leveraging operational metrics  to successfully deliver support to our customers at scale. Set clear objectives, evaluate progress, coach, train, and instil a high-performance culture with a focus on teamwork, support excellence and ownership for resolving customer issues.

Senior Customer Success Managers (CSMs) are embedded in the heart of customer relationships, understanding their needs and helping them realize the full value of the platform. This role involves building deep, trusted relationships across all levels of the organization, navigating account dynamics, uncovering business goals, and proactively managing risk while driving product adoption and long-term success.