Own and manage customer relationships to showcase the value of Greenhouse.
Serve as a trusted advisor, advocating internally for customer needs.
Team up with Implementation Strategists to ensure successful launch of new customers.
Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces and optional co-working spaces, offering a performance review program, bonus structure, and employee resource groups.
Manage a small number of Roboflow’s most strategic, global, multi-region customers.
Act as the global owner of the customer relationship, coordinating multiple Roboflow teams to ensure consistent delivery and value realization across regions.
Be accountable for executive alignment, adoption growth, program governance, deployment maturity, and renewal readiness across your book of business.
Roboflow simplifies building and using computer vision models, empowering over 1M+ developers to accelerate scientific research, improve industrial operations, strengthen safety, modernize logistics, and create new automation possibilities. Roboflowers value ownership, accountability, and action, thriving in a high-autonomy environment with a founder mindset.
Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.
ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.
Provide strategic and tactical direction for cloud capabilities.
Define and implement new processes to meet SaaS objectives.
Drive team performance by meeting key KPIs.
Elite is a trusted automation platform for law firm operations across the world’s largest and most successful law firms. Elite delivers a cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system.
Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.
Provide strategic direction for clients on Greenhouse products.
Act as a trusted advisor to clients and become an extension of the customer’s team.
Utilize data to provide product and strategy recommendations.
Greenhouse's mission is to make every company great at hiring. They are the world’s fastest-growing enterprise talent acquisition suite with an award-winning culture recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is America’s first and only super app to radically simplify car ownership. They are redefining how people manage owning a car, one of their most expensive and time-consuming assets. They have over 5 million customers and are continuing to grow.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.
Build and strengthen relationships with both new and existing customers across the full lifecycle.
Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical.
Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings.
Attentive is an AI marketing platform for 1:1 personalization redefining the way brands and people connect. They combine technology with human expertise to build authentic customer relationships. Attentive has a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, and has been consistently recognized for its performance and culture.