Play a part in making a positive impact by being a first contact for questions about our service offerings, resolving member concerns, and ensuring requests are processed accurately and timely. Given structured protocols and scripts, document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations while supporting members in their journey towards positive health outcomes.

Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.

Maximize client renewal and growth rates by cultivating implementations that get results and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. Evaluate data and share progress with key stakeholders and intervene when implementations are not meeting expectations. Position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

Drive clients’ implementation and integration of Fathom’s cutting-edge technology into the nation’s largest health systems, physician groups, and billing companies as well as convert high-profile clients into Fathom advocates and references. Integral to building Fathom’s client success programs, enterprise-level growth strategy and cross-functional initiatives.

The Customer Success Manager will be the primary point of contact for customers, ensuring their success and satisfaction with EPIC iO’s products and solutions, collaborating with sales, support, and product teams to deliver an exceptional customer experience throughout the entire lifecycle, building strong relationships, addressing customer needs.

The Appeals Specialist II position plays a critical role ensuring that PEHP member and provider appeals are researched according to Master and Corporate Policy. This role performs reviews for medical, dental, FSAs, and enrollment appeals disputed by members or providers, requiring knowledge of PEHP policies and strong communication skills.

Maintains proficiency in clerical operations to govern accuracy in registration, scheduling, and check out prescribed workflows, acting as mentor and trainer for front line clerical teams. The role investigates patient concerns, maintains customer focused communication, schedules and drives workflow, and participates in Quality Improvement Processes.

The Regional Customer Support Specialist supports Natera’s Oncology division and provides world class service to medical professionals, patients and cross functional internal and external teams, ensuring a smooth ordering process and quick reporting of results using critical thinking skills to resolve issues.

Respond to member requests for emergency road service in a call center environment. Obtain information regarding the type of service required. Provide customer service and solutions to get members back on the road. Analyze member accounts to determine additional products and services that benefit the member.

As a Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues creatively and mitigate risk, providing a world-class renewal experience for customers.