Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Assist 1099 service partners with onboarding, account management, scheduling, and payment questions.
Monitor service dashboards and proactively reach out for real-time support via phone, email, and text.
Troubleshoot technical problems, cross-reference internal data, and escalate operational issues to warehouse teams.
Fetch is a venture-backed company redefining multifamily living through package delivery, valet trash, Fetch Market, and storage solutions. Operating nationwide with rapid growth ahead, the company combines logistics, technology, and hospitality to shape the future of multifamily living.
Respond to client inquiries regarding travel services, scheduling, and reservations.
Coordinate travel details and provide clear updates, confirmations, and follow-ups.
Maintain accurate records and ensure a consistent, positive client experience.
This company provides travel coordination and support services for clients. They foster a supportive, remote team culture with structured onboarding and growth opportunities.
Give superior customer service over the phone and work behind the scenes on a computer.
Schedule appointments, perform insurance verification, and route calls to correct personnel.
Multitask from multiple electronic clinical programs and websites in a fast-paced environment.
Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon, dedicated to providing exceptional patient care. With over 35 locations, the company fosters a culture of community, accountability, respect, empathy, integrity, and service excellence.
Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.
Own and manage a high-volume book of business (50–75 small-market accounts) to ensure client engagement and retention.
Track and analyze client success KPIs, translating insights into action plans that drive engagement and satisfaction.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs and achieve engagement goals.
Garner's mission is to transform the healthcare economy by partnering with employers to redesign benefits using data-driven insights. As one of the fastest-growing healthcare technology companies, we are building a mission-driven team to make a meaningful impact on healthcare at scale.
Lead, coach, and develop a team of 9 reps across Customer Success and Support, fostering a high-performance culture during regular office hours 9am-5pm PST.
Work with the Director of Customer Experience to set team goals and priorities, tracking performance through metrics like NPS and response times.
Act as the first point of escalation for complex customer situations, stepping in to resolve issues and coaching reps through difficult conversations.
BackerKit helps creators bring projects to life, powering some of the world’s most successful crowdfunding campaigns. We are a remote-first team of ~40 people with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.
Design and deliver scalable training programs for Customer Service Representatives across voice, chat, and email channels.
Partner with leadership to identify skill gaps and align learning solutions with operational and customer experience goals.
Measure training effectiveness using KPIs, learner feedback, and quality assurance data to drive continuous improvement.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.
Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.