Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
Track success metrics like adoption, renewals, and churn to improve customer health.
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.
Create and own quarterly success strategies to identify churn risks and maximize revenue.
Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.
The Customer Engagement Advocate uses sales skills and product expertise to influence customers and support Concentra's valued customers.
This role contacts existing Strategic and Key Customers to onboard new decision makers and maximize utilization of services.
The advocate leverages customer knowledge to identify sales opportunities for continued growth and retention.
Concentra is the nation's leading occupational health care company, dedicated to improving the health of America's workforce. With over 40 years of experience, the company provides a wide range of services with a proactive approach to care.
You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.
Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.
Visit clients onsite across Georgia to support members in navigating their Sidecar Health plans.
Act as in-person support for client groups and members after enrollment and during escalated periods.
Work in a traditional member care capacity, answering calls, web chats, and emails with excellent customer service.
Sidecar Health is redefining health insurance to make healthcare affordable and attainable. Their team includes tech leaders, policy makers, and healthcare professionals driven to fix the broken system with a personalized, transparent approach.
Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
Drive customer retention, contract renewals, and expansion opportunities while managing escalations.
Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.
Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from AI solutions.
Guide customers through the full AI adoption lifecycle, from use case identification to production deployment and scaling.
Serve as the voice of UAE customers within Cohere, advocating for features and capabilities addressing regional enterprise needs.
Cohere is a security-first enterprise AI company building cutting-edge foundation AI models and end-to-end products for businesses. As a global team of researchers, engineers, and designers headquartered in Toronto with offices worldwide, we are passionate about advancing AI adoption.
Identify opportunities for account expansion and additional solutions based on customer needs and usage patterns.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. The partner company, not named here, operates in the public procurement ecosystem, valuing collaboration, innovation, and continuous learning.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Deliver exceptional service to assigned clients by building strong relationships and demonstrating ROI throughout their lifecycle.
Develop and execute comprehensive Client Account Plans based on deep understanding of Intelerad's products and clients' healthcare IT needs.
Monitor client health indicators, engagement levels, and product adoption to proactively identify risks and coordinate mitigation efforts.
Intelerad provides medical imaging solutions that streamline information flow and simplify complex processes to improve patient outcomes. With nearly 800 employees across four countries, the company fosters a collaborative culture focused on innovation and client success.