You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale, provide highly-professional customer service to executives and managers in large corporations, and maximize learner engagement and satisfaction.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders.

Become a Tekmetric Product Expert and provide detailed account walkthroughs, assisting new customers with implementation. Clearly communicate account setup requirements and educate customers on Tekmetric capabilities. Collaborate with sales, customer success, operations, support and engineering teams, leveraging feedback for continuous improvement to the onboarding process.

As a member of our Solutions team, you'll be the owner of ongoing consultative relationships with our most important clients, playing the role of quarterback for pre-sales, implementations, and ongoing optimization. You will provide strategic direction to clients and create reports showcasing KPI improvements.

Serve as the product expert and mental health advocate, developing relationships and demonstrating the value in the mental health solution. Own the customer lifecycle from implementations to contract renewals. Create and present business reviews with data-based recommendations to senior HR executives. Work cross-functionally to provide customer feedback.

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals; delivering a best-in-class experience for every single client and making customers real fans of the technology.

This Customer Success role requires a professional to work closely with the leadership team to ensure customer deployments are successful and customers maintain high satisfaction and retention by account management, creative problem-solving, and interdepartmental collaboration.

As an Industry Customer Success Manager, you will build and maintain strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience. Bring your customer curiosity and continuous improvement approach.

As a Customer Success Manager, you will work closely with BioRender’s industry clients, focusing on customer satisfaction, retention, advocacy, and revenue growth by engaging with clients, onboarding new users, identifying client needs, and developing customer advocates.

In this role, you will own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact, delivering a high-touch, consultative experience that drives product adoption, customer value, and long-term retention, while acting as a trusted restaurant consultant.