Remote Customer service Jobs • Account Management

The Customer Success Manager plays a critical role in scaling product adoption, driving customer satisfaction, and maximizing revenue through strategic management of paid add-ons. This role is responsible for supporting activation, adoption, and retention, while also surfacing product feedback to inform future development. You will serve as the voice of the customer, ensuring that product performance, educational resources, and feedback loops are aligned with our business goals.

Ensure high standards of client care as a Metro Service Manager. Provide exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations. Take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences for HopSkipDrive.

This role involves being the face and voice of Deel for clients, building genuine customer relationships and converting those relationships into revenue growth. As a trusted advisor, you'll provide strategic guidance, tackle complex problems, and champion new products to facilitate client expansion with Deel.

Help drive retention, customer growth, and strategic alignment across our customer success function. You’ll play a pivotal role in strengthening our relationships with existing customers, leading a small team, and ensuring our highest-value clients remain engaged and supported. This is an opportunity to bring structure to a growing team, shape repeatable processes, and build long-term impact.

Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions. Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering. Act as a trusted advisor to clients and become an extension of the customer’s team.

The Customer Success Associate role provides a premier customer experience for our existing client base by providing excellent support and ensuring clients are fully utilizing the Raptor solution. The Customer Success Associate will work closely with sales, Technical Support, and Professional Services to ensure clients are supported during each phase of their journey.

This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.