Support Managed Care and Community based healthcare clients by developing strong knowledge of Healthcare SaaS Solutions. Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice. Complete in-depth data analysis in support of customer accounts and perform monthly or quarterly account reviews and updates.
Focused on providing support for clients who are considering cancelling their service with National Debt Relief, this position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. The team drives retention and service by exemplifying core values to ensure clients receive the best possible experience. The position involves retaining clients seeking to cancel via calls, email, and online sources.
The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution. Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely and monitor/record the status of all customer communication.
As a Customer Success Manager I, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, maintaining long-term relationships by providing excellent customer service and consultative support. In this role, you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition.
The Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts and be responsible for retention metrics such as NRR of their portfolio. You will also proactively advise our clients on FinQuery as an expert, and identify and execute on expansion opportunities. Post go-live, you will own the relationship with the customer during their tenure with FinQuery to ensure that they are using FinQuery products well.
Play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey. You will own a book of strategic accounts, acting as a trusted advisor to uncover business goals, optimize platform adoption, and connect product capabilities to measurable ROI. Your focus will be on deep customer understanding, executive partnership, and delivering outcomes that drive retention, expansion, and advocacy.
As the manager of our Customer Success Moving team you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team.
The Customer Success Manager (CSM) is passionate about making customers wildly successful with Scaled Agile’s (SAI) offerings. As a trusted advocate, the CSM aligns customer needs with SAI’s solutions, ensuring adoption and retention. The ideal candidate is passionate about helping customers be successful with SAFe and attain and sustain business agility.