Act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support, in this Portfolio Customer Success Manager role. Be a valued partner to clients and a strategic partner, guiding them through digital transformation efforts. Offer expert advice on Viseven products and services and support the sales team with qualified opportunities.
As a Senior CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. Senior CEMs are the operational and strategic champions of customer value, partnering closely to deliver a world-class experience. This role is ideal for someone with experience managing complex customer relationships in cybersecurity or SaaS environments.
The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.
Ensure health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills.
As a Client Success Associate, you will be responsible for leading and managing a small SBM portfolio of clients with varying Transcarent solutions and levels of complexity, supporting client relationships and ensuring a seamless experience across Transcarent solutions and drive retention and expanding relationships. This role requires strong strategic thinking, problem-solving abilities, and excellent communication skills to support both client growth and business success.
Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions.
As a Senior Customer Success Manager at Fieldguide, you will own a portfolio of our most high-impact customer relationships and will be responsible for driving long-term success, retention, and growth across multiple service lines within large advisory firms. This is a highly cross-functional role, where you will collaborate closely with Sales, Product, and Engineering.
As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the Commercial and Scale segments, balancing people leadership, strategic direction, and hands-on customer impact. You will lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals, and act as a player-coach managing priority accounts and joining key customer conversations.
As a Customer Success Manager at Steer, you'll serve as a trusted advisor, build relationships, drive product adoption, and empower customers. You'll be a subject-matter expert on the Steer platform, providing consultation and inspiration. This role involves collaboration, taking on challenges at a growing startup, and driving value for customers.
This role provides exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.