Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience. Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust. Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.

The Customer Success Manager (CSM) will ensure the client's journey fulfills expectations and realizes the value of their investment in Lightcast’s Professional Services, looking for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work with the Sales team to bridge the gap between the sale close and the project start.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to its largest and most strategic customers. The Major Account Success Team will work as a trusted advisor to the law enforcement accounts, building strong relationships, solving customer problems, and communicating effectively to drive growth and customer satisfaction.

Provide support throughout the customer's entire life cycle including deployment, training, and adoption, ensuring clients are provided with a world-class experience and opportunities to further develop their business. Manage a book of business ensuring strong customer health and adoption to achieve retention revenue targets.

Join Cyara as a Customer Success Manager, remotely based in Australia, and play a vital role in building strong relationships with enterprise customers, ensuring they maximize the value of our solutions. The role involves owning customer outcomes, program management, understanding customer pain points, and identifying new opportunities to grow revenue.

Guide customers through security and compliance journeys with Vanta's solutions, combining a customer-centric approach with expertise in Vanta's products and security best practices to achieve robust security and compliance outcomes. Lead post-sales activities, partner with Account Managers, and provide professional advice on security best practices and compliance standards.

As a Customer Success Manager, you will be the face of PostHog for ~50 paying customers in the $20-$100k ARR range, building relationships, owning feedback, and ensuring customer success. You'll need to be technical enough to help customers and solve problems without escalation, focusing on retention and proactive issue resolution to prevent surprises when customers consider leaving.

Drive value realization for enterprise clients as their trusted advisor. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure customers achieve their automation goals and expand their use of Docsumo.

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle focusing on product adoption and churn mitigation. Generate brand ambassadors and uncover expansion opportunities to drive growth while influencing the customer journey through feedback to cross-functional teams. Success will be measured by revenue retention and customer engagement.