Manage a portfolio of named accounts to drive revenue growth through renewals, cross-sells, and upsells.
Build strong relationships with senior management and C-level executives, providing strategic guidance on cybersecurity best practices.
Conduct quarterly business reviews and ensure high levels of customer engagement and adoption of Keeper solutions.
Keeper Security provides cybersecurity solutions including password management and zero-trust privileged access management. Trusted by millions of users and thousands of organizations, the company offers a fast-paced, collaborative environment with opportunities for growth.
Rapidly onboard new agency accounts through immediate outreach, pre-meeting audits, and onboarding calls via Google Meet.
Identify upsell opportunities by auditing accounts for unmanaged GBPs and test accounts, and proactively expand client engagement.
Provide frontline support during business hours, troubleshoot software issues, coordinate with tech teams, and report to Sales Manager.
Wing redefines the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company prioritizes people who can succeed in a remote, supportive culture.
Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
Build, lead, and develop the Customer Success team, including Director-level leaders.
Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.
Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.
Own the full client relationship for an assigned portfolio, managing onboarding, renewals, and expansion.
Monitor account health, identify churn risks, and coordinate with internal teams to implement solutions.
Lead regular business reviews and strategic conversations to understand client goals and pursue upsell opportunities.
They are a B2B technology services business supporting small and mid-sized companies with critical operational needs. As an established and growing company, they offer a fully remote environment with a focus on client success.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Manage a portfolio of school and school district accounts to ensure product adoption and retention.
Build trusted client relationships through proactive account management and training coordination.
Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.
The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Own a portfolio of strategic enterprise accounts, serving as a trusted advisor to HR benefits leaders.
Drive retention and renewal outcomes by proactively identifying risks and building action plans.
Increase member engagement and program utilization through data-informed recommendations and regular business reviews.
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration. The company is widely regarded as a defining force in healthcare innovation, with a global workforce that has been recognized with awards such as Fortune's Best Workplaces in Healthcare and Great Place to Work certifications.