Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.
Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.
1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.
Manage a portfolio of SMB and Mid-Market clients as their trusted advisor throughout the client lifecycle.
Build strong relationships, monitor client health, and proactively drive engagement and renewals.
Collaborate cross-functionally with Sales, Product, and Marketing to share client insights and improve offerings.
Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.
Own the validation lifecycle, running kickoffs and driving pilots toward a clear conversion decision.
Drive time-to-value by getting users onboarded and activated against their stated goals.
Manage risk proactively, surface at-risk pilots early, and execute recovery plays before the opt-out window closes.
Videa builds AI technology that helps dental clinicians deliver better care to millions of patients. The company has raised over $67 million from investors including Threshold Ventures and Spark Capital, and fosters a collaborative culture with a high bar and grounded approach.
Own the customer's renewal, usage, and adoption of Kenect product features.
Identify, strategize and execute account expansions, feature upsells and cross-sales.
Deliver group and individual user informational and training sessions about Kenect features.
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We are a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world.
Manage client lifecycle across enterprise accounts with a focus on retention and churn reduction.
Realize value by helping clients measure ROI and align with their internal success metrics.
Lead strategic client meetings and coordinate cross-functional teams to ensure unified value delivery.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content. Founded in 2005, we are headquartered in Austin, Texas with offices globally and have been recognized as a Great Place to Work in multiple countries.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Drive customer growth, retention, adoption, and renewals across the UK market as a primary contact for Enterprise and Mid-Market customers.
Lead onboarding, provide strategic guidance, and design customized reporting solutions while ensuring compliance with UK-specific licensing.
Achieve quarterly revenue and retention goals, negotiate contracts, and represent the voice of UK customers across the business.
Muck Rack is the leading SaaS platform for public relations and communications professionals, enabling organizations to build trust and demonstrate the value of earned media. The company is founder-controlled, fully distributed, and growing sustainably, with awards from Inc., Quartz, G2, and BuiltIn for its culture and product.
Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.
Communicate with prospective and current clients by phone to explain service options and assist with inquiries.
Document client interactions and maintain accurate records while following company procedures.
Utilize strong communication and organizational skills to work independently in a remote setting.
S&A Group provides professional client support and benefits solutions through phone-based communication and account assistance. They are a growing team focused on accountability, consistency, and professional development, offering a supportive environment for long-term success.