Assist potential customers with navigating the online insurance shopping experience.
Answer and resolve basic administrative and billing questions for existing customers.
Propose process and product solutions to improve the customer experience.
SimplyInsured's mission is to eliminate fear in health insurance by helping small business owners purchase the right insurance for their employees. With over 20,000 customers and partnerships with NetSuite, Toast, and Square, they are disrupting the industry by making it more transparent and accessible.
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.
Drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers.
Shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.
Integrate solutions into their hiring processes.
Jobgether is using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements; their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. We appreciate your interest and wish you the best!
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Align with internal teams on customers' business priorities and strategies.
Utilize a data-driven approach to adapt customer success plans and timelines.
Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Provide timely and world class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
Take ownership and follow up on open cases which are unresolved
PointClickCare is a health tech company that helps providers deliver exceptional care. They are founder-led and privately held, empowering their employees to push boundaries and innovate in healthcare and have over 30,000 provider organizations.
Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.
Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
Educate clients on the Beyond Finance financial hardship debt program, ensuring a clear understanding of benefits and options.
Empathize with and deescalate upset clients, addressing concerns about their financial situation.
Use a CRM system to access client information and maintain detailed records of interactions and progress.
Beyond Finance helps everyday Americans escape crippling debt and step into a brighter financial future. They've helped over 1 million clients and have a culture focused on compliance and ethics with supportive, user-centric technology and customized financial solutions.