Remote Customer service Jobs • CRM

The Customer Success team is looking for a motivated, entry-level Customer Success Representative to build relationships, promote product adoption, address issues, and identify on-going promotion of the value of Smarsh solutions by escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.

This role will help combat fraud and abuse on our communications platform and requires a curious, analytical and quick thinking individual to join the global Fraud Operations team. You will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.

Provide exceptional guest experiences in a customer service or contact center environment. This role involves troubleshooting streaming issues, understanding streaming services on various devices, and utilizing strong problem-solving skills. Multi-tasking and experience with CRM applications are preferred.

In this role, you will work directly with couples to plan their dream weddings and honeymoons in breathtaking destinations worldwide. From selecting the perfect location to coordinating travel logistics, you’ll play a key role in bringing magical moments to life.

As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.

This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software.

Minted is seeking Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology.

The Metro Service Manager ensures our high standards of client care by providing exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience, taking ownership of ongoing client operations and issue resolution.

The Customer Success Manager is responsible for ensuring customer adoption and creating advocacy for the Igloo platform. They will develop referenceable relationships and create the strategic business development plan and customer success path. The Customer Success Manager needs exceptional relationship & interpersonal skills, consultation experience, and the ability to manage multiple priorities.

Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.