We are looking for a Customer Support Representative that is committed to provide exceptional customer service and has a knack for problem-solving. Your first priorities will be helping customers, answering inquiries and concerns, and giving them current information right away. We are seeking someone that loves to help others, has a good attitude, and is driven about changing people's life.

Peraton is seeking a Customer Service Representative to join our team supporting the USPS.com. CSRs will provide technical assistance to end-users on products and services via live chat sessions and emails inquiries. The successful candidate must allocate his/her own time efficiently and will receive general instructions on all work.

As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.

Provide outstanding customer service to individuals navigating the application and enrollment processes for public and private schools, supporting customers across multiple communication channels, including phone, chat, email, and SMS. Adapt to varying workloads and assist customers wherever demand is highest, managing high volumes of work with professionalism and efficiency.

As the CS Engagement Lead, you will lead and inspire a team of proactive customer service professionals to engage with potential and existing customers. Your hands-on leadership will be critical to driving customer acquisition, satisfaction, and retention, requiring a deep understanding of customer behavior and a data-driven approach to performance.

Lead the implementation process for new customers, ensuring a smooth onboarding experience. Use a customer success-based approach, educate customers, and resolve technical issues. Build strong relationships and offer guidance. Maintain documentation and provide insights to stakeholders.

The Customer Success Manager will be the primary point of contact for customers, ensuring their success and satisfaction with EPIC iO’s products and solutions, collaborating with sales, support, and product teams to deliver an exceptional customer experience throughout the entire lifecycle, building strong relationships, addressing customer needs.

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Must have excellent communication, sales, and organizational skills to recommend the best options based on clients’ preferences, budgets, and needs.

The Customer Success Manager (CSM) manages projects and activities, with the goal of building channel partner and client productivity. CSMs drive customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM collaborates cross-functionally to bring the partner voice to product strategy.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.