As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers, working with executive stakeholders to ensure ROI through thoughtful product adoption across their organization and partnering cross-functionally with sales, onboarding, and product teams.
Uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring investment management firms fully leverage all aspects of the Ridgeline cloud-native software platform during and following their initial implementation. Draw on exemplary customer service skills, investment management domain knowledge, and technology industry acumen to drive sustained user adoption, maximize customer value, and promote strong referenceability. Play a critical part in day-to-day work.
The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products, focusing on implementation, configuration, and guiding customers through a smooth go-live experience. They lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.
A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.
As an Online Beauty Consultant, you will be responsible for addressing every client request from beauty advice to e-commerce journey support, as well as post purchase assistance and ensuring an immersive experience. You will provide care and attention to our clients by offering them a personalized and unique experience through dedicated remote channels (email/livechat/phone calls/Social Media). You will be an ambassador of the brand and will have to embody its values and DNA in all client interactions.
We are seeking a motivated and customer-oriented individual to join our team as a Virtual Call Center Agent. Our ideal candidate is a quick learner, excellent communicator, and possesses a passion for helping others. Provide professional and efficient customer service through all communications channels including phone, email, and chat. Respond promptly to customer inquiries and complaints, and provide appropriate solutions and/or alternatives within the established timeframes.
As a Home Office Customer Service Representative, you will be responsible for providing excellent and efficient customer service to our clients from the comfort of your own home office. You will be the first point of contact for our customers, providing support and assistance with their inquiries, orders, and concerns via phone, email, and live chat.
As a Virtual Telephone Support Specialist, you will provide our clients with top-notch customer service and technical support over the phone. You will play a crucial role in ensuring the satisfaction and retention of our clients by efficiently resolving any technical issues they may encounter. You will handle a high volume of customer calls, diagnose and troubleshoot technical issues, use remote desktop tools, and document inquiries in our CRM system.
Responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage and soliciting valuable product feedback. Drive positive retention rates through a positive customer experience organically and results in contract renewals.
Seeking a dynamic and customer-focused individual to join our team as an Office or Remote Customer Service Representative.In this role, you will be responsible for providing exceptional service to our customers through various communication channels. Whether you work in our office or remotely, you will play a crucial role in ensuring customer satisfaction and loyalty.