Remote Customer service Jobs · CRM

Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.

Looking for a Customer Care Support for our Sales team in Mexico. The ideal person will bring experience in B2B customer service, outstanding listening skills, understanding of customer needs and strong interpersonal skills. Responsible for B2B customer management, including after-sales support, loyalty, training and personalized high-quality care.

The Client Care Analyst is a frontline support engineer providing technical assistance to customers' technical support. This role requires deep technical knowledge and excellent problem-solving skills. You will provide professional business-to-business customer service, ensuring all reported problems are resolved efficiently, leaving customers impressed with the smooth resolution of their issues, and collaborate with colleagues for timely resolution.

As a Customer Success Manager at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. You’ll collaborate closely with customers and internal teams to drive gross revenue retention, usage, and satisfaction within your accounts.

Assist Plane users and guide them through product to maximize their experience. Work closely with operations and product teams to address and resolve various reported issues. Resolve problems efficiently, directly influencing customer satisfaction and demonstrating a genuine commitment to ensuring our users' happiness. Actively contribute to our Help Center by sharing expertise and insights through the creation of Help Center articles.

The Licensed Service Advisor (LSA) plays a critical role in delivering high-quality customer experience. They are trusted advisors who combine empathy, technical expertise, and sales acumen to build lifelong customer relationships. You’ll handle a variety of complex service interactions and ensure each customer feels informed, valued, and confident in their protection.

This Customer Success Manager role is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans. You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.

Assist customers, resolving issues through email, calls, and other communication channels. You will deliver solutions-oriented support to sales, marketing, and service professionals across our customer base. Communicate thoughtful solutions that help customers overcome challenges and grow their business. Customer needs evolve, so you will need to demonstrate composure, resilience, and adaptability as case volumes shift. Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues.

Lead a Customer Success team of 5–6 CSMs and ensure customers achieve measurable value from the platform. Manage day-to-day operations, guide the team through renewals and expansions, and help refine Customer Success processes as EasyLlama scales. This role requires balancing strategy with hands-on coaching in a dynamic environment.

This CSM role focuses on building exceptional customer experiences through data, automation, and operational excellence. The role involves designing and managing programs to reach thousands of customers efficiently, using insights, systems, and scalable processes to deliver measurable impact, while driving adoption, satisfaction, and value realization.