Manage a book of assigned clinics and health systems, developing strong relationships with key providers.
Drive provider engagement and retention through education, data insights, and identifying growth opportunities.
Collaborate cross-functionally with Sales, Ops, and Clinical teams while maintaining accurate records in CRM.
Strive Pharmacy is a personalized compounding pharmacy that creates custom medications tailored to individual patients. They are a growing company with a culture focused on human connection and individualized care.
Lead customer success operations including rebate and chargeback processing with accuracy and compliance.
Oversee service-level agreements and resolve complex customer and vendor inquiries.
Drive process improvements and cross-functional collaboration to enhance operational efficiency.
This partner company provides customer success operations, managing rebates and chargebacks for clients. It offers a remote, inclusive culture with a focus on innovation, integrity, and continuous learning.
Follow up with new leads, schedule consultations, and collect borrower information to complete loan applications.
Send documentation requests and review files before submitting for pre-approval.
Manage the Mortgage Advisor's calendar and track lead activity in the CRM.
Better is an AI-native platform rebuilding home finance, having funded over $110B in loans and raised over $1.2B in equity capital. They operate at real scale with a focus on modernizing the mortgage industry.
Manage customer inquiries via phone, email, live chat, and social media with empathy and professionalism.
Collaborate with internal teams to resolve complex issues efficiently and maintain accurate CRM records.
Proactively follow up with customers and suggest improvements based on recurring issue patterns.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. We are a small team that values trust, being go-getters, and transparency, expecting team members to uphold these core values.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Keep clients and their families at the heart of everything you do, providing a compassionate, responsive experience throughout their journey with Healios.
Support the operational client journey across services, arranging appointments, managing waiting lists, and handling queries across phone, email, and digital channels.
Monitor clients' progress, identify potential delays, and act as a key point of contact between clients, families, and clinical teams.
We digitize entire clinical pathways to bring exceptional healthcare to anyone, anytime, anywhere. We are a leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for our employees.
Manages inbound customer requests for technical support and services.
Resolves customer support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.
Identifies customer needs and helps them leverage specific Allego features.
Allego is a rapidly growing SaaS technology company and creator of the market-leading Revenue Enablement Platform. It has been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine.
Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
Own escalated cases from intake through resolution, including investigation and cross-team coordination.
Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.
Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.
Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.
We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.
Resolve customer technical issues effectively through multiple support channels while maintaining professional communication.
Document interactions using a support ticketing system, capturing issue type, status, and resolution.
Meet or exceed performance metrics around productivity, quality, and overall customer experience.
Higher Logic is a leading provider of community and engagement solutions for customer and member-centric organizations since 2007. The company has experienced over 250% growth in 2020 and the Australia-based team has grown significantly since 2018, fostering a demographically and culturally diverse group of dedicated professionals.