Support customers post onboarding through structured, playbook-driven success motions.
Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They provide a platform for nonprofits to launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® since 2021. Their mission is to empower the changemaker in all of us and they're excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.
Own customer outcomes across a portfolio of accounts.
Lead strategic planning sessions and business reviews.
Lead customer onboarding, adoption, and engagement milestones.
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.
Provide expert technical support to customers via support ticket, live chat, and phone.
Assist in the setup, configuration, and optimization of our software for new and existing customers.
Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Define and reinforce outcome-oriented success metrics.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Book qualified appointments directly into client calendars.
Digital Ox is a growth digital marketing and call center firm for Dentists, Chiropractors, and Medical Doctors across the United States. The team of 40+ skilled professionals delivers a done-for-you marketing solution designed to book high-quality appointments directly into clients' calendars.
Support customer service by resolving run rate donor requests.
Own donation processing for incoming donations made through offline channels.
Support initiatives to improve donation data accuracy with cross-team stakeholders.
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. Our culture is candid, analytical, agile, and non-hierarchical.
Coordinate preparation of assignment and lien release documents based on client instructions.
Facilitate and track finalized documents to appropriate recording authorities and monitor recording status.
Communicate professionally with clients regarding document status, requirements, and timelines.
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Their entrepreneurial mindset allows them to differentiate themselves in the market through continuous improvement and innovation.
Field complex inbound inquiries, emails, and chat messages with professionalism and empathy.
Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary.
Maintain deep job and service knowledge to confidently and accurately educate and serve members according to VytlOne standards.
VytlOne is an independent, fully integrated total pharmacy solutions partner. They offer mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. They have over 1,600 passionate professionals across nearly every U.S. state and fosters a culture of authenticity where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference.
Collaborate with Project Management and customers to understand business needs, user roles, and workflows.
Propose, tailor, and secure customer buy-in for customized training plans that support deployment and adoption.
Deliver dynamic and engaging virtual training sessions using a variety of instructional methods, including demonstrations, hands-on practice, and scenario-based learning.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
Answer Inbound Calls & SMS: Respond to pet parents with warmth and efficiency, helping with appointment questions and rescheduling.
Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards.
Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle.
Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.