Provide remote support for Oncology and Surgery Business products, including clinical workflows involving both Software and Hardware. Deliver professional service on the customer hotline according to SOP. Optimize service quality and maximize customer satisfaction while supporting multiple customers. Document all remote support actions in Salesforce and independently perform routine troubleshooting.
Answer high volume incoming calls from AAA Members in need of Roadside Assistance, providing extraordinary customer service, expressing empathy, and using internal knowledgebase programs. Input Member location, vehicle make/model and description of needs. Use online mapping tools to determine Member breakdown location and establish tow destination.
As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe, helping to solve complex technical and operational questions. You will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. You will be part of an international team with diverse backgrounds and skill sets.
As a member of the escalations team, you are considered a senior member of the Customer Experience organization, handling complex inquiries requiring expertise and customer service finesse. You will be a proactive problem-solver with a strong understanding of policies, procedures, and member needs, collaborating with departments and utilizing feedback to refine support processes and enhance the overall member experience.
A strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints ensuring a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. You will optimize customer journeys across various channels and touchpoints to ensure a seamless and positive experience. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa
As a Care Coordination Advocate, you will play a crucial role in working collaboratively with our members, providers and internal Clearwater teams to guide members through their experience while accessing healthcare. Advocates play THE key role in coordinating member/patient care and delivering exceptional, thorough service.
Provide automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval. This is a full-time work from home position in the Tulsa, OK or surrounding OK counties.
Brightspeed is looking for a Customer Service Technician to join their team. You will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. You may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
Provide exceptional customer service through chat support, addressing inquiries and resolving technical issues. Ensure timely and efficient resolutions, document interactions, and collaborate to improve processes and enhance the customer experience. The position offers the flexibility to work from anywhere.
Provide real-time assistance to customers via live chat. Assist customers with product information, order status, and technical issues. Resolve customer complaints and escalate issues as needed. Ensure customer satisfaction and maintain accurate records of customer interactions and transactions.