Remote Customer service Jobs • Customer Service

Act as the first point of contact for company clients, resolve complaints and prevent additional issues by improving processes, and build & maintain a good relationship with assigned carriers based on trust and respect. Collaborate with internal departments to fulfill carrier needs, maintain up-to-date knowledge of assigned accounts and communicate with assigned carriers via email, text, or phone.

The Account Manager works with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service.