The SDM role requires a strong set of skills and responsibilities to ensure the successful delivery of services to designated customers, providing a personalized interface to clients. Your ultimate goal is to ensure client satisfaction by meeting Service Level Agreements and contractual obligations and collaborate with internal technical teams to maintain strong relationships.

As a Customer Success Manager, you will take ownership of relationships with our strategic customers and program in a consultative and data-driven fashion. You will run programs and own the customer relationship at strategic goal alignment during implementation and moving through every part of the customer lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists.

Manage and coordinate the collection of delinquent payments for auto loan accounts by performing delinquent account collection calls, emails, or text messages. Set up payments, prepare accounts for pre-repossession, perform skip trace duties, and communicate with clients.

The Patient Engagement Associate II enrolls and onboards children and caregivers into Imagine Pediatrics’ program. The role requires strong critical thinking, creative problem-solving skills, collaboration, and teamwork in order to conduct research, perform telephonic outreach, and collaborate with other healthcare professionals.

The remote Customer Care Specialist delivers world-class customer service by efficiently processing service orders and handling complex billing requests. This role builds and maintains strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to inquiries, resolve complaints, and provide detailed information.

In this role, you will be responsible for helping existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. Retain policyholders by actively finding solutions.

Drive the development, implementation, and management of knowledge-sharing programs to support internal teams, partners, customers, as well as the broader community of technologists leveraging ABBYY products, designing and executing a scalable knowledgebase strategy. The role will research and develop AI strategies for effective case deflection of support cases, blending strategic thinking with hands-on expertise.

Join the signNow team as a Technical Support Specialist! This role involves providing technical assistance to B2B customers, utilizing customer service skills, and demonstrating fluency in English. Flexibility in work hours to accommodate the US market is essential. Experience with Google Chrome Developer tools, Jira, and Kibana is a plus.

As an HMGA Insurance Support Specialist, you will play a key role in supporting a sales team that offers non-Horace Mann products to educators. In this role, you will have the opportunity to learn, educate, and implement new programs that drive new sales and improve customer retention.

As a Customer Experience Representative, you will be the first point of contact for Poppy & Peonies customers, ensuring they have a positive and memorable experience with the brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels. This role is crucial in maintaining the high standards of customer service.