Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Provide Tier 1 digital banking support via calls and emails, troubleshooting access and account issues.
Identify cross-sell opportunities and assist with new account openings to support deposit growth.
Maintain accurate documentation and meet performance metrics like First Call Resolution and Customer Satisfaction.
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering personal and business services with a focus on sustainability, including solar loans and ethical banking. As a Certified B Corporation and member of 1% for the Planet, the bank is mission-driven and committed to environmental and social justice, with a team of goal-setters and changemakers.
Assist clients with researching and booking cruise itineraries and resort stays
Confirm reservations and review details for dates, accommodations, and payments
Provide follow-up support and maintain organized client records
We specialize in coordinating cruise and resort vacations for clients, providing travel booking services. We offer a supportive, collaborative team culture, comprehensive training, and a flexible remote work environment.
Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems.
Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences.
Communicate with clients and vendors regarding updates, changes, or special requests.
They are a full-service travel planning company that provides expertly curated vacation experiences. They have a collaborative and supportive team culture, offering 100% remote work flexibility and training opportunities.
Book cruises, resorts, and travel packages for clients
Recommend itineraries based on preferences, season, and deals
Use supplier portals to lock in promotions and perks
We connect travelers with the world’s best experiences—from Caribbean cruises to luxury resorts and beyond. As part of a host agency with 70+ years in the industry, we empower agents to succeed while delivering white-glove service to our clients.
Research and select hotel accommodations for clients based on preferences and travel needs.
Coordinate and confirm reservations, including dates, room types, and guest details.
Provide follow-up support before arrival and after stay to ensure a smooth experience.
Aisles & Abroad is a travel and hospitality company specializing in accommodation booking services. They foster a supportive, collaborative remote team culture with structured onboarding and step-by-step training.
Coordinate schedules of remote and field technical resources and dispatch service requests.
Serve as primary point of contact for clients, monitor open tickets, and ensure SLA compliance.
Support end-users with same-call resolution and escalate technical issues as needed.
CyberSheath is a rapidly growing Security and IT Managed Services Provider focused on delivering cybersecurity services to the Defense Industrial Base. They integrate compliance and threat mitigation to eliminate redundant security practices, and seek self-motivated, independent problem solvers to join their upward trajectory.
Provide clients with expert guidance on press release distribution to drive their corporate objectives.
Act as product expert and strategist, aligning service offerings with client communication needs.
Offer recommendations on content best practices to increase engagement and visibility.
Cision is a global leader in PR, marketing and social media management technology and intelligence, helping brands connect with customers and stakeholders. With offices in 24 countries, Cision fosters an inclusive, collaborative culture where diversity and innovation are celebrated.