Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
Serve as the first escalation point for issues, guiding them through active tickets and chats.
Identify root causes behind recurring issues and recommend fixes, not just workarounds.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Own the onboarding and deployment of new clients, including project management and execution of go-live events.
Lead in-person and remote staff training sessions tailored to varying technical comfort levels.
Coordinate device setup, troubleshoot issues, and support technical teammates with infrastructure.
Sage provides an integrated software platform to reinvent fall prevention and emergency response for older adults in senior living communities. The company is a growing, mission-driven team of ambitious entrepreneurs with a culture that values hard work, sustainability, and fun.
Deliver personalized, empathetic customer support across email and social media, owning end-to-end resolution of product issues, delivery updates, and subscription needs.
Advocate for the customer experience by identifying recurring issues and sharing feedback with leadership.
Collaborate with the team using tools like Monday.com and Slack to maintain a positive, solution-focused culture.
We are a leading eco-friendly household essentials business that donates 50% of our profits to provide clean water and toilets. Our team of 250+ people is passionate about making a positive impact and we pride ourselves on a supportive, purpose-driven culture.
Process KYC requests and support user verification workflows.
Request and review KYC documentation from clients, monitor case status, and manage refund requests.
Communicate clearly with clients and partners to obtain missing information and ensure records are complete.
FYST is a leading fintech company in the payments space, focused on growth and innovation. They have a young, ambitious team that values serious growth, offering real ownership and support.
Respond to merchant and customer inquiries across email, chat, and Slack.
Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
Investigate bugs, reproduce issues, and collaborate with Product and Engineering to drive resolutions.
Polar is building a billing and analytics platform for modern startups, offering built-in pricing and cost insights. They are a small, engineering-led team across Europe focused on high-velocity shipping.