Remote Customer service Jobs · Microsoft Office

• Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
• Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
• Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.

Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.

• Manage client relationships and drive performance across auto liability, general liability, and workers' compensation programs.
• Serve as the key liaison between clients and internal claims teams, ensuring service excellence and operational efficiency.
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance and trends.

CBCS helps clients through life's toughest moments by delivering promise as a TPA. They are a growth company committed to being better every day, with high expectations for employees and performance.