The Patient Account Specialist handles inbound calls from patients, assisting with billing inquiries in a call center environment. Responsibilities include sending issues to the AR Team, processing payments, and establishing payment plans. This role requires excellent communication skills and problem-solving abilities to resolve billing issues effectively.
Answer 40-50 inbound calls per day. Take payments, update demographics, provide claim status, and explain copays/deductibles. This is a full-time position, Monday through Friday, 9am – 5:30pm. Candidates must have customer service experience within the healthcare industry and the ability to interpret/explain an EOB.
As a Customer Service Advisor you will be the first point of contact for customer inquiries, providing accurate, timely, complete, and consistent global customer support. You will handle telephone inquiries, email requests, and web-based inquiries from customers, ensuring the best possible customer experience and maintaining high levels of customer satisfaction.
We’re seeking experienced customer service agents to join our team to solve problems and meet deadlines, in a demanding environment that forces multitasking. The role is mainly ticket and live help focused, so you should excel in written communication and exceed customer expectations.
As a Disputes Expert, you will help customers identify, resolve, and provide support regarding Card Payment Dispute enquiries, solve problems, investigate and evidence through the Mastercard chargeback process, and stay updated with the latest industry trends.
This is a full time temporary position through Dec 31, 2025. This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes. Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks.
Blackbird Health is seeking a Clinical Partnerships Coordinator to strengthen collaboration with partners—pediatricians, schools, and mental health providers—through reporting, information sharing, and communication; the role ensures that partners have the timely clinical support they need and that partnerships run smoothly.
The Customer Success Manager will be responsible for delivering value and driving adoption across Limble's customer base, acting as a product specialist to manage customer engagements. This role involves leading new customer onboarding, driving improvements to the onboarding process, setting strategic direction for customer's use of Limble CMMS, providing training and documentation, and identifying opportunities and risks within customer organizations.
The Contact Center Lead assists with the day-to-day operations of the contact center, including assisting agents, monitoring production, and conducting training. The Contact Center Lead reports directly to the Operations Manager and is responsible for helping the ERD team meet daily, weekly, monthly, and quarterly goals. This role involves reporting, trend analysis, live call monitoring, team motivation, and identifying improvement opportunities.
As a Seasonal Customer Experience Coordinator, you’ll be a vital part of the Customer Experience Team, acting as a liaison between Artifact Uprising and its community. You’ll be on the front lines of communication, assisting with project creation, product information, and the resolution of issues throughout the holiday season and gain inside knowledge of an e-commerce business.