Remote Customer service Jobs · Problem Solving

• Spotting patterns and identifying potentially vulnerable customers and financial crime.
• Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
• Supporting customers across phone calls, in-app chat and email.

Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.

• Provide operational oversight of outsourced Customer Service operations.
• Oversee internal Customer Service operations.
• Manage all executive-level escalations across the Servicing organization.

GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.