Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
Analyze client feedback and define action plans to improve our solution.
Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.
Produce social listening reports and shape campaign messaging for clean energy campaigns.
Support creation of communications materials including talking points, op-eds, and digital content.
Work with teams to execute messaging strategies and create volunteer guides and resources.
Greenlight America is a grassroots campaign force powering the clean energy transition at the local level. Founded in 2023, the organization has advanced more than 15 gigawatts of clean power to the grid and values diversity, equity, and anti-racism.
Maintain client satisfaction and expand employer services within assigned territory through retention, growth, and new business leads.
Drive sales and provide superior customer experience, interacting with Business Unit Leaders, VP, and C-level contacts.
Consult with clients to construct solutions, grow portfolio through cross-sell/upsell, and negotiate contract renewals.
Experian is a global data and technology company powering opportunities for people and businesses worldwide, operating across markets from financial services to healthcare and insurance. With a team of 25,200 people in 32 countries, Experian fosters an inclusive, people-first culture that has earned it recognition as one of the World's Best Workplaces.
Partner with customers to translate desired business outcomes into actionable objectives and guide adoption of the GitLab platform.
Act as the GitLab liaison for customer questions, escalations, and ensure retention and growth across a book of assigned customers.
Build Customer Success Plans, program manage account escalations, and identify training opportunities to maximize customer satisfaction.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.
Manage client requests and provide timely, results-based customer service.
Act as a liaison between clients and internal teams for project management and resolution.
Track KPIs like satisfaction and retention while supporting cross-functional collaboration.
Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.
Manage onboarding of members into credit and verification programs, coordinating training and resources.
Serve as primary point of contact for credit technology, coordinating with stakeholders and customers.
Monitor service level agreements and collaborate with teams to improve customer experience.
Altisource Portfolio Solutions S.A. is an integrated service provider and marketplace for the real estate and mortgage industries, managing the Lenders One Cooperative network of 240+ members. The company fosters an inclusive culture with diverse voices and is committed to fair hiring and training.
Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation and risk mitigation.
Ensure successful achievement of all reporting metrics and deadlines, establishing KPIs and utilizing project management tools.
Actively engage in sales and marketing efforts to support customer growth through industry conferences and networking.
MediSpend provides transparency reporting solutions for the life sciences industry. The company fosters a diverse and inclusive culture with employees working remotely across the US, offering competitive compensation and benefits.