Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Serve as the main point of contact for TPA clients during new group implementations, gathering requirements and documenting them in standard templates.
Maintain detailed project plans and open items logs, coordinating day-to-day tasks for Implementation Managers and Specialists to ensure productivity.
Act as a liaison between internal teams (contracting, invoicing) and the Implementation Team, providing go-live support and participating in post-go-live improvement discussions.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, SmithRx fosters a mission-driven, collaborative culture guided by integrity, courage, and togetherness.
Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Postscript is an AI messaging platform trusted by 20,000+ Shopify brands, offering SMS marketing and revenue-driving AI features. The company is fully remote since 2018, backed by Greylock and Y Combinator, and values a fun, passionate, and high-growth startup culture.
Lead strategic customer relationships and drive revenue growth across enterprise healthcare accounts, owning the full customer lifecycle from onboarding to expansion.
Partner with hospitals, healthcare practices, and technology providers to deliver integrations and measurable business outcomes, focusing on maximizing reimbursement and improving operational performance.
Build trusted relationships with technical and executive stakeholders, clearly communicating value using financial and business outcomes rather than production metrics or SLA adherence.
The partner company is a healthcare technology provider that improves revenue cycle performance and patient care. They foster a collaborative, growth-oriented environment, working with cross-functional teams and healthcare stakeholders across a dynamic organization.
Prepare project quotes and calculate turnaround times for clients, ensuring timely responses.
Conduct follow-up on quotes to achieve target acceptance rates and monitor client satisfaction.
Identify new sales opportunities, retain existing accounts, and implement sales strategies with Business Developers.
Welo Life Sciences is a specialized language and technology partner for pharmaceutical, CRO, and medical device organizations, delivering regulator-ready translation and localization solutions. With seven ISO certifications and a global team, they maintain a secure, audit-ready framework and emphasize compliance and data integrity.
Own and manage client and broker relationships for a portfolio of 25-30 large market accounts, ensuring high-quality experience and proactive risk mitigation.
Execute engagement workflows, analyze client KPIs, and develop data-driven action plans to drive retention and satisfaction.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge teams, and lead client meetings with strong executive presence.
Garner Health transforms the U.S. healthcare system by using advanced data analytics to identify high-performing doctors and incentivize members to seek better care. In five years, the company has helped over 2.5 million people access higher-quality care, saved $1 billion in healthcare costs, and doubled annually, recently closing a Series E round.
Serve as primary point of contact for new clients, providing a welcoming onboarding experience.
Respond to client questions via email, phone, and text with empathy and professionalism.
Support retention initiatives and identify opportunities for continued engagement.
This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Perform implementation, optimization, and strategic consulting engagements with insurance brokers.
Engage with new clients to gather software configuration and business process requirements.
Configure core applications and deliver education on Broker Management Systems.
Applied Systems reinvents insurance technology with cloud software and AI-powered solutions. With over 40 years of experience, the company serves thousands of agencies and brokers worldwide, fostering a people-first culture built on trust, inclusion, and growth.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.